Augustine Chan Email & Phone Number

New York, Ny, Us

- Achieved platform scale by executing and delivering on a multi-year, multi-million-dollar corporate sponsored project - Prioritized a multi-million-dollar portfolio by implementing a single product roadmap and product development life cycle across three data product teams - Coached product team to manage multiple teams of stakeholders responsible for the data product portfolio - Increased operational efficiency by 50% by introducing new tools and processes - Implemented AI to enhance customer delight

New York, Ny, Us

- Managed a team of three product managers and one product designer. - Strategized the short term and long term roadmap for Nasdaq’s premier data platform. - Improved roadmap delivery commitment by restructuring product and engineering into agile squads focused on outcome

New York, Ny, Us

- Delivered software solution which unblocked Nasdaq business units to market and sell data products on data platform in 3 months. - Improved development processes by introducing structured agile methodology.

Toronto, On, Ca

- Responsible for productizing a contacts database by creating a management system to allow a new content research team to constantly maintain its data- Improved the user experience on the CRM platform to allow the users to easily find contacts to complete their number one job of finding potential investors- Lead a full scale data migration effort on the CRM platform to improve data relevance to the user- Re-invented the number one used feature on the CRM platform to increase user adoption, decrease time to value and reduce gross margin on service team.

Toronto, On, Ca

Responsible for the entire life-cycle of a product from business case to go-to-market launch. Managed stakeholders by providing ROI with market research. Turned customer requirements into a product roadmap. Wrote user stories and worked with a development team to deliver products on-time. Supported the product through townhalls, webinars, training and go-to-market activities.­-  Directed over 10 applications, launching over 6 new applications and managed projects with budgets over $2.5M.- Catapulted company growth by 40%, year-over-year by skillfully directing the top-selling product, including continuously improving through third-party vendor integration. - Skyrocketed new application users to over 1M user transactions per year, by collaborating with 3 development teams to create 2 mobile applications (incident management and observations) delivering a minimum viable product for mobile device use. - Partnered with a third party vendor, delivering the first software integration of a third party tool, within budget.- Drove company identity by delivering over 3 webinars to groups up to 500 people. - Reduced project delivery time by 15% by continuously improving the efficiency of the 5 member delivery team. - Grew new opportunities by 20% by mentoring over 100 sales and 120 service team members to be autonomous and product experts through the creation and execution of internal marketing strategies. - Initiated an idea portal to identify market needs, prioritize work and collaborate with stakeholders and customers.- Increased company brand identity by collaborating with a marketing partner to launch over 6 new products and showcase at over 3 conferences. - Established a steady cadence of agile product management process across developers, quality assurance and designers by maintaining a 90-day roadmap, planning and refining a 9-month roadmap

Toronto, On, Ca

Maintained a product backlog. Worked closely with a development team by helping with design, prototypes and customer feedbacks to deliver products quickly. Supported the sales team with product prototypes to demonstrate value to prospects.­- Increased value, expanded into enterprise clients and pushed for new technology by refactoring applications into different verticals. - Conceptualized and created a top-selling application, by researching and redesigning a scalable incident management application, propelling annual recurring revenue to over $7M.- Drove product management investment opportunities by creating a product roadmap, in collaboration with 4 team members through design and ideation workshops. - Improved project delivery time by 15% by employing 2-week sprint strategy with SCRUM methodology. - Developed, tested and enhanced prototypes in collaboration with UX design teams to deliver customized applications that are innovative and user-friendly.

Toronto, On, Ca

Mentored and managed a team member to provide additional support to the sales team. Managed sales deals by providing technical support through prototypes and participating in sales demos. ­- Oversaw and guided a team member, analyzing and assessing project opportunities and product fit. - Selected to train and mentor a team member on the understanding of business requirements, then translating requirements to prototypes for communication by the sales team.

Toronto, On, Ca

Managed sales deals by providing technical support through prototypes and participating in sales demos. Maintained the sales demo site with the best representation of the product for sales demos.­-  Innovatively pushed product boundaries, translating requirements to demonstrate product fit. - Key member of an 4 member special account team tasked with executing large and complex prospects.

- Successfully helped students improve their performance and build their self-confidence