Augustine Dias Email & Phone Number

• Assist with onboarding large enterprise customers and creating scalable processes for day to day operations• Building and documenting technical solutions to meet business requirements.• Provide technical assistance and mentorship to the team members, manage escalations and be a point for contact for critical incidents.• Provide technical assistance to the team for Hardware issues, patch management, software deployment, file/print server management and troubleshooting Windows server issues.• Managed VMware vSphere 4.x, 5.x, 6.x in multiple Datacenters providing highly available, fault tolerant cluster environments.• Management of Citrix 4.5/XenApp 6.5 Farm using the Citrix Management Console (server management, publishing and managing of applications and desktops, server load evaluation)

Bangalore, India

• Excellent in creating efficient and effective solution designs that align to business goals• Perform health checks/gap analysis on client environments and recommend new technologies or suggest improvements for better administration and cost reduction.• Planning, Designing and Implementing projects on Active Directory migrations, Active Directory Clean up, Design Active Directory Site Topology, Group policies consolidation/Clean up, OU restructure, DNS and DHCP consolidation using 2012 failover mechanism as per client requirement.• Configure and administer server virtualization solutions (Hyper V and VMware)• Design, install, and configure VMware ESXi 5.x environment with Vcenter Server, Consolidated Backup, DRS, HA• Troubleshooting and configuring various Certificate Types, Certifying Authority, CPS, Certificate Repository, Certificate revocation lists (CRL), OCSP, Key archival and recovery, Public key standards, Encryption protocols, SSL, Digital Signature / Encryption• Experienced in PKI domain with requirements gathering, architecture / design, implementation, delivery, support and maintenance.• Ensured project objectives are met and deliverable completed on time

Pune Area, India

• Leading the team of 15 engineers for end to end support of Active Directory infrastructure• Actively participated in defining the transition scope and knowledge transfer process• Transition activities also included identifying projects risks, communicating projects updated to the customer, coordinating activities with different teams.• Creating business cases for new opportunities based on client requirments• Lead several projects like Active directory schema upgrades, migration to 2008, RODC implementation, FGPP design, Enabling Recycle bin, Sysvol migration• Created VM templates, VM Library resources, deployed machines using templates • Performed P2V, V2V migrations • Meeting SLA’s and ensuring escalation are kept to the minimum.• Ensured 100% compliance on patch management • Responsible for configuring and fine tuning managament packs for effictive monitoring• Leading remediation projects with Microsoft for AD, GPO and Security• Planned and documented various DR activities for the client

Pune Area, India

• Responsible for managing the SMS/SCCM infrastructure including Software/OS Deployment, Addition/Deletion of Site System Roles, customizing queries to generate reports and further troubleshooting to maintain the availability to meet the business requirement.• Lead the migration of support for Active directory service to Maersk [In House support] without any escalations.• Migration activities also included Knowledge transfer from previous vendor, creating operational documents and defining process for team members.• Primary point of contact for buisness critical issues, document root cause analysis. Responsible for creating and improving processes, ensuring targets for OLA's and SLA's are met

Pune Area, India

• Troubleshooting on Active directory issues like Replication, Trust, Group Policies, DFS, Profiles, terminal services, time, logon issues etc.• Promoted to a technical lead within 3 months and an escalation engineer within 15 months with primary responsibilities tomentor assist L1 and L2 engineers on technical issues• Conduct knowledge measures to help improve team’s technical knowledge.