Augustine Dias Email & Phone Number

• Assist with onboarding large enterprise customers and creating scalable processes for day to day operations
• Building and documenting technical solutions to meet business requirements.
• Provide technical assistance and mentorship to the team members, manage escalations and be a point for contact for critical incidents.
• Provide technical assistance to the team for Hardware issues, patch management, software deployment, file/print server management and troubleshooting Windows server issues.
• Managed VMware vSphere 4.x, 5.x, 6.x in multiple Datacenters providing highly available, fault tolerant cluster environments.
• Management of Citrix 4.5/XenApp 6.5 Farm using the Citrix Management Console (server management, publishing and managing of applications and desktops, server load evaluation)

Bangalore, India

• Excellent in creating efficient and effective solution designs that align to business goals
• Perform health checks/gap analysis on client environments and recommend new technologies or suggest improvements for better administration and cost reduction.
• Planning, Designing and Implementing projects on Active Directory migrations, Active Directory Clean up, Design Active Directory Site Topology, Group policies consolidation/Clean up, OU restructure, DNS and DHCP.
• Configure and administer server virtualization solutions (Hyper V and VMware)
• Design, install, and configure VMware ESXi 5.x environment with Vcenter Server, Consolidated Backup, DRS, HA
• Troubleshooting and configuring various Certificate Types, Certifying Authority, CPS, Certificate Repository, Certificate revocation lists (CRL), OCSP, Key archival and recovery, Public key standards, Encryption.

Pune Area, India

• Leading the team of 15 engineers for end to end support of Active Directory infrastructure
• Actively participated in defining the transition scope and knowledge transfer process
• Transition activities also included identifying projects risks, communicating projects updated to the customer, coordinating activities with different teams.
• Creating business cases for new opportunities based on client requirments
• Lead several projects like Active directory schema upgrades, migration to 2008, RODC implementation, FGPP design, Enabling Recycle bin, Sysvol migration
• Created VM templates, VM Library resources, deployed machines using templates

Pune Area, India

• Responsible for managing the SMS/SCCM infrastructure including Software/OS Deployment, Addition/Deletion of Site System Roles, customizing queries to generate reports and further troubleshooting to maintain the.
• Lead the migration of support for Active directory service to Maersk [In House support] without any escalations.
• Migration activities also included Knowledge transfer from previous vendor, creating operational documents and defining process for team members.
• Primary point of contact for buisness critical issues, document root cause analysis. Responsible for creating and improving processes, ensuring targets for OLA's and SLA's are met

Pune Area, India

• Troubleshooting on Active directory issues like Replication, Trust, Group Policies, DFS, Profiles, terminal services, time, logon issues etc.
• Promoted to a technical lead within 3 months and an escalation engineer within 15 months with primary responsibilities tomentor assist L1 and L2 engineers on technical issues
• Conduct knowledge measures to help improve team’s technical knowledge.