Augustine Fabusoye Email & Phone Number

London, Gb

London, England, United Kingdom

Act as the primary point of contact for all IT-related queries, adopting ITIL best practices, working to 8 hour SLA’sService Desk Management: Managing incident lifecycle within the ServiceNow platform, from ticket logging to resolution, dealing with self tickets, phone calls, as well s remotely connecting with users, prioritising tasks based on urgency and impact to business operations.C-Suite and VIP experience; Provide specialised support to VIP.Coordinate with the build team on builds, laptop deployment and mobile devices, overseeing the installation and testing of software, management of software licenses, ensuring compliance and operational readiness. Managing user assetsTroubleshoot technical issues on MS365, CMD, Avecto, VDI, Address network, server and VPN issues, particularly for remote users and those utilising BYOD policies, enhancing connectivity and productivity.Lead escalation processes, collaborating with 3rd line support teams to achieve resolution while maintaining ownership of the issue to ensure continuity and user reassurance.Conduct detailed diagnostic evaluations and virtual troubleshooting sessions, utilising remote access tools to efficiently identify and resolve user issues.Develop and maintain a comprehensive knowledge base, documenting common issues and resolutions to streamline the support process and facilitate knowledge sharing among the team.DNS, DHCP, TCP/IP. Fixing Networking issuesFoster collaboration across IT departments to ensure a cohesive support strategy, integrating efforts to deliver seamless support to all end-users.Systems Used: SSO Management, Zscaler (SERVER), SCCM/Microsoft Endpoint Configuration Manager (Software Center), UEM Client/Intune, ServiceNow, Microsoft Office 365, CiscoAnyconnect, CMD, Azure Active Directory, Citrix Workspace, VDI, VDA, RSA (SecurID) Soft-Token, MTD (VPN), Blackberry Access, Symphony, MFA, Bloomberg ICE, Lotus Notes, System Management, BitLocker

London, England, United Kingdom

Microsoft Azure, Management Information Systems, General, Pass

Certificate In Information Security Management Principles, Pass

Cyber Safe, Pass

Introduction To Data Science, Pass

Project Management

Bachelor Of Arts - Ba, Finance And Financial Management Services