Augustine Franklin Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Darwin, Australia

Responsibilities: Answering customer calls, and entering order on the in house PULSE system. Actively listening to the customer and suggesting options. Resolving customer complains on the phone ensuring customer needs were met. Leading a team, maintaining stock levels, with excellent time management skills.Main Achievements: Promoted to be a Shift Runner, responsible for opening, closing and running the store.

India, Phillippines

Goldwire is a full service advertising agency based in Chennai, India. It offers creative services, internet, website designing and hosting, Advertising, Corporate Commercials, digital photography.Responsibilities: Analysing the clients marketing briefs and providing the solutions. Engaging with clients, maintaining high customer service standards at all times. Internally briefing the team on specific projects. Ensuring jobs in progress were checked for detail and specifications. Liaise with clients and suppliers on production processes and delivery.Main Achievements: Achieved independent control of all operations and interactions with the clients and supervised internal operations with Creative, Design and administrative staff and suppliers. Achieved a 100% sales target for the year 2012.

Philippines

Responsibilities: Managing overall aspects of running the business (Managerial Skills) Assessing clients and security/collateral (Attention to detail) Growing the business (Marketing Skills)  Managing staff (People & Team Skills) Setting up the business in a new country (Planning, Problem solving & Analysis) Engage with prospective clients and provide excellent frontline service. Meeting customers, listening to their needs and suggesting financial solutions. Managing client information, maintaining records, and follow up on payments.Main Achievements: Establishing a successful Micro Financing business in the Philippines Increased the customer base by 25% in 4 months.

New Zealand

Responsibilities: Meeting clients, understanding their communication needs (Communication/PR Skills) Planning, managing and developing high quality creative work (Planning/ Creative Skills) Developing and executing brand/advertising campaigns (Advertising/Brand management) Creating advertising solutions for print / digital / web / outdoor (Creative/Media) Advising and presenting communication solutions (Presentation Skills) Ensuring Quality standards were adhered to at all levels (Quality Control) Briefing freelancers, Photographers, Printers and suppliers (People & Team Skills)  Interacting and negotiating with external suppliers on a daily basis (Negotiating Skills) Maintaining a high level of customer service by actively listening to the clients’ needs. Addressed clients’ communication requirements and developing creative solutions. Calling prospective clients on the phone and creating an opportunity for new business.Main Achievements: Increased business by 30% in the first 6 months.

Dubai

Responsibilities: Managed the Creative Department. Presented communication solutions to clients. Management of staff Acquired new clients Developed websites Customer Service and Retention  Successfully implementing a Workflow/Job Briefing and Archiving System Actively listening to clients marketing needs, and responding with creative solutions. Leading the creative department (10 staff) to produce a high standard of advertising solutions. Managing clients expectations, motivating staff and liaising with suppliers Main Achievements: Re-designed the packaging of IGLOO ice cream which increased sale by 250%. Increased external business winning new real estate clients – increase of 50%.

Auckland New Zealand

Responsibilities: Managed the Design Department. Presented communication solutions to clients. Management of staff Acquired new clients Designed websites Customer Service and Retention  Actively listening to clients marketing briefs, and responding with design solutions. Leading the creative department, motivating and encouraging team culture. Keeping up to date with competition and market information.Main Achievements: Designing the Anne Geddes website (The worlds #1 child photographers). www.annegeddes.comClient Category:  Bayleys Real-estate / AHI Roofing / ACI Glass ECC LIVING / Firth / Honda NZ / Chelsea Sugar / Anne Geddes / Kauri Cliffs Golf / Blue Lagoon Cruises and others….www.image-centre.com

Dubai

Client Category:AUTOMIBLE: Lexus, Toyota, Honda, Volvo and ChryslerFURNITURE: IKEA, ACE HardwareELECTRONICS: Panasonic, Toshiba, Sanyo, AftronWATCHES: Seiko, Raymond Weil, Kolber, Fossil, Westar & JewelleryOTHERS: Travel, Banking, For more info on the company … www.al-futtaim.aewww.gmasco.com

Customer Service In Contact Centres

 Excellent communication skills and have a strong sense of empathy  Training on Customer Service  Active listening skills and meet.

Bsc. Vcd, Advertising, 87% Average Over 5 Years

Graphic Design Conceptual Thinking Presenting Creative Ideas Printing Technology

Anglo India High School Exam, High School/Secondary Diplomas And Certificates, Passed

General High School Subjects