Augustine Gonzales Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona Area

Phoenix, Arizona Area

Responsible for facilitating the successful execution of our Cigna Specialty Pharmacy (CSP) strategy. Facilitate, and support the design, development, and implementation of new enhancements and processes to maintain and improve on CSP accreditation efforts. Analyze processes for identification of improvement opportunities. Facilitate tasks associated with.

Phoenix, Arizona Area

• Provided project management expertise and leadership support to the Medical Product Division. I prioritized business needs, acted as an advocate for the functional leaders and understood business requirements to be.
• Effectively led a global (including 4 international regions) cross-functional project team in development and implementation Order to Cash strategy resulting in processing of orders 76% faster, support 25% increase in.
• Successfully led a cross-functional project team in development and implementation of annual pricing model resulting in gross margins in excess of 65%
• Successfully led a cross-functional project team in development and implementation of supply chain dynamics control and disruption management resulting in lower inventories, higher customer service and timely response.

Phoenix, Arizona Area

• Direct responsibility for providing leadership, support and expertise for bank activities and governance relating to compliance oversight relating to unfairness and deceptive acts/practices. Primary focus in driving a.
• Built and implemented a world class UDAAP program (10 exempt UDAAP analysts) from the ground up resulting in a 99.5% compliance adherence rating
• Successfully handled and appropriately responded to CFPB ~ 6,000 UDAAP and Fair Lending consumer complaints annually
• Expert on appropriate controls and documentation of complaint management and compliance as advised by the CFPB, BBB, Attorney Generals, and the Federal Reserve

Phoenix, Arizona Area

• Direct oversight and leadership of quality and training program of 400 employees in five separate sites (internationally and domestically). Responsible for all quality and training activities across the organization.
• Built, designed, and implemented a fully functionally training department for 400 employees across the business consisting of 5 global trainers
• Engineered a new redundant call monitoring process to ensure quality consistency across the business resulting in a ~ 4% increase in overall call quality scores (94%-98%)
• Successfully led a quality department consisting of seven global quality specialists, and QA Analyst evaluating over 2,500 calls per month resulting in an outstanding average call quality score of 98%

Phoenix, Arizona Area

• Built, developed, and implemented, from the ground up, a growing virtual work at home organization with a primary focus on driving revenue growth, increasing profit, staff training and development, and mitigating.
• Launched a monumental recruiting effort to bring 50 new employees onboard, train them, and set them up for the virtual work at home experience, requiring the coordination of 300+ job interviews
• Successfully built processes, standard operation procedures, and arranged for onsite support (hired three coordinators) for work at home operations
• Accelerated direct reports to proficiency resulting in class-leading productivity of 91%