Augustine James Email & Phone Number

United States

Doha, Qatar

* Undertake conditioned based technical audit of properties and all the facilities management assets within each hospitality property includes: hard and soft services; HVAC, ACS, FAS, FAS, MEP, Elevator, Civil, CBS, FM-200, Aerosol technical assessment, Housekeeping, Catering, CCTV, Loss Prevention, Safety & Security, Service PPM/CM, DG, EPSS, Boiler, UPS, MV Panel, SMDB, CO, H20 Chemical/TBC, analysis, BMU, & BMS. Etc.* Prepare/Ensure the annual FM Technical & Service Quality Audit Plan is prepared and approved by Deputy COO and Regional Head of Technical Audit prior to commencement of each calendar year * Execute performance audit on operations and provide continuous assessment and effectiveness on policies implemented, procedures, processes and the overall service delivery* Assess the operational readiness level of each property in accordance to the operational policies and procedures of the property management and the supporting engineering and security functions* Assist management representative to operate and maintain the Quality Management System in accordance to the requirements of ISO 9001:2015 standards and to ensure continued certification is attained in each half-yearly surveillance audit.* Conduct FM service quality audit against compliance to processes and FM service quality manual* Analyze technical audit find findings identify non-compliance based on an audit trail of evidence to support the assessment outcome.* Prepared a detailed audit report written in a simple & unambiguous form in accordance to the requirement stipulated * Consolidate service quality report with the technical audit report and undertake review for quality control prior to submission to Regional Head of Technical Audit* Develop & conduct awareness training program of the IMS- QMS and oversees the operation of the e-QMS and coordinate with IT for technical support.* Ensured negative findings from ISO audit & FM technical audit are monitored and follow-up for closured.

Doha, Qatar

 Manage Effectively all the contractual services by implementing best practices. Monitor & ensure timely attention to call off maintenance requests, help & coordinate Engineers, supervisors to ensure compliance with company & client proceduresDeveloped PM plan, perform planned maintenance inspections of medical gas, medical air plant, nitrogen plan & CSSD. Anesthesia, refrigeration & HVAC system  Oversee utility management, electrical, mechanical, and civil engineering. Allocate office space based on departmental need Supervise multi-disciplinary teams of staff including cleaning, maintenance, grounds security, catering service, and daily visiting outsources. Facility Management (Fire safety & Civil Defense, MOI-CCTV licensed, MOPH, MME) requires an approval process. Develop effective policies and maintenance programs and determine the need for repairs or renovations  Establish the design of new construction; work with contractors during building repairs and construction Monitor the state of medical equipment and supplies and emergency operations procedures Perform regular FAS/FFS and fire safety assessments and recommend services and equipment upgrades and Part of the Emergency Response Team.  Inspect patient rooms, waiting rooms, operating rooms, common area for cleanliness and orderliness  Routine facility tours with the management team to identify existing or emerging structural issues  Create and maintain effective budgets related to facilities operations and stimming operating running costs The developed scope statement,  Collaborate with various departments head for building improvement & oversee utility management Facilitate a variety of facility management processes includes, including daily, weekly, monthly reports and RFI, CR, PTW, QRA, MS, WMA, WAF, and technical report. Multi-discipline AMC contractor management. Part of an emergency response plan and team member Key capital project and extra project management.

Doha, Qatar

Project Background: Infrastructure & City Maintenance Client: Qatari Diar- Lusail City Managing Supervision: Mosanada FMOperation & Maintenance for Crescent Parks, South Marina Promenade (U-shaped), and Marina roads, Fox Hill, CP-10C-1 in the Lusail City. Operations including MEP, pumps, landscape, hard-scape, trees/plants, mechanical irrigation, and soft services. The contract cover 5 open parks and complex and 25 roads across LUSAIL city with over 180 staff.• Planning of maintenance PPM/CM, ensuring complied with client and contract requirements SOW, BOQ are met. •Prepare WMP, review MS, SOP, EOP and all operations requires documentations•Monitor day to day operations, weekly report, monthly, Energy/water consumption•Monitor contract PPM requirement are met and covered to avoid KPI and SLA fail•Ensuring corresponding out coming and incoming operation documents properly reviews•Prepare WAF, MWA, LI, Permits accordingly to pursue extra projects and variations work as required•Chair weekly operations meeting with inhouse team to ensure smoothly operations follow up•Attend weekly progress operation meeting in attendance with client and consultants.•Facilitate monthly invoice submission, tracking and follow up.•Developed gang chart PM plan for monthly, annual and routine that covered all contract scopes•Analyze technical breakdown equipment and provide solution and way out for rectification.•Analyze building drawing to track assets/system installation locations for PPM and CM task•Developed processes designed to promote effectiveness, efficiency, and reduce expenses.• Ensure service provider's onsite staff is highly motivated and qualified to provide the services as per contract requirement and ensuring on-going technical training and superior customer service skills. •Minimize overtime by planning and scheduling work, by adjusting work shifts, by implementing approval requirements, and other management and control techniques.

Doha, Qatar

• Prepares the schedule of routine maintenance and checks to be undertaken• Prepare specifications and tender documentation for emergency maintenance requirements and repairs• Instruct service providers with regards to the discharge of their duties Engage contractors to perform tasks related to operations maintenance and repair that is corresponding to the scope of their contract and the purpose of their engagement• Managing the FM contracts with 100% client satisfaction and reporting to OM/GM on the updates of projects. Responsible for the P&L target achievement, financial reporting as well as the collection.• Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security.• Ensuring that basic facilities, such as water and heating, are well-maintained.• Managing budgets and ensuring cost-effectiveness.• Ensuring that facilities meet government regulations and environmental, health and security standards.• Overseeing building projects, renovations or refurbishments work.• Drafting reports and making written recommendations.• Knowledge of electrical, mechanical and HVAC systems.• Able to read and understand complex electrical, mechanical and automation systems.• Execute equipment audits and record-taking policies.• Ensure compliance with all safety and security protocols.• Maintain adequate parts inventory and order items as necessary.• Coordinate system repairs and monitor system performance.

Doha, Qatar

•Monitor contract SLA compliance on MEP, HVAC, CIVIL, FCU, FAHU, AHU, FFA, FFS, CCTV, ACS, AVR, FM-200, Lift Maintenance, FAÇADE Cleaning, BMU, LSS, CO, H2o and ensure we are 99.5% compliant.•Schedule and plan for PMI, PPM, and RNPM & CM task and coordinate and manage maintenance work.•Manage a team of twenty five direct and above thirty indirect reports in installation, maintenance, and repair of equipment and facilities, applying knowledge of best practices and continuous improvement skills.•Liaise with enforcement authority Civil Defense, for building inspections and building permit)•Maintained records of inventories, stock management and ensure proper utilization of equipment.•Responding appropriately to tenant’s emergencies or urgent issues as they arise•Monitoring maintenance team, subcontractor WO, PPM & CM and ensue timely close up as per SLA.•Ensuring that the building meets the strictest health and safety requirements and QCDD & NFPA•Managing services such as façade cleaning waste disposal, catering and parking.•Carrying out regular site audits and inspections to identify any areas that need rectification.•Relay new services request (WO) to the facilities coordinator and project supervisor.•Advising tenants and office occupants on energy efficiency issues and management.•Maintaining and managing the use of energy, water, paper and other office accessories•Managing and maintain client and tenants cordial and business wide relationships.•Conducting regular facility audits/inspections for safety and compliance.•Proactively managing contractors across multiple sites.•Controlling all maintenance and facilities spending in line with budgeted levels.•Providing feedback, technical training/safety training, coaching and guidance to junior staff.•Implementing incident/accident/near miss management and reporting plans.•Coordinating and facilitating work flow•Developing maintenance plans PMS/PPM & CM.

Doha, Qatar

• Implement the QA/QC management system at site as per company policy• Coordinate with quality inspections with all the site sub-contractors and vendors coordinate • Coordinate with the customers/suppliers representative on all quality matters• Distribute relevant QA/QC documentation to site subcontractors.• Verify that the quality related site activities are in accordance with the applicable codes and standards• Participate in the site internal and external site audits/inspections• Ensure all quality control documentation is compiled and competed for as-built hand over • Control all nonconformance reports and undertake remedial action.• Compete site quality control instructions and action remedial responses• Review the customers specification and undertake relevant training to the site QC inspector• Monitor the implementation of the approved site QCQA Plan• Complete and coordinate the approval of the sites QC technical submittals to the customer• Assure all technical documents relative to site quality control are current status• Assist QA/QC Manager in conducting internal quality audits and technical report.• Ensure that Non-Conformance Report (NCR) is raised once the activities deviated from the Contract Specifications or normal construction industry practices.• Coordinate with the site construction manager on all quality issues Coordinate and chair the QA/QC site weekly meetings with the projects subcontractors all QC personnel• Attend Monthly Project Review Meetings (PRM) and alert the project team of any potential problems.

Lagos Mainland, Lagos State, Nigeria

• Undertaken DG installation, maintenance and planning.• Fostering PPM scheduled for Equipment maintenance and services• Technical analysis of system breakdown, HAVC, DG, FFS,FAS, ELV and initiated corrective action • Diagnosing all related technical faults and issues and apply immediate remedy.• Technical interpretation As In-built drawing for facilities machines and building as whole.• Mechanical machinery troubleshooting, repaired to operational conditions• Supervising engineering and technical staff schedules• Sort for and obtained specialist components, fixtures or fittings as required • Managing budgets, SLA and service provider KPI• Maintaining statistical and financial records• Ensuring compliance with health and safety legislation• Creating preventing maintenance procedures and plan• Managing stocks of supplies and equipment.• Reporting - regular and timely reporting of project progress to the sponsors• Risk - to proactively manage foreseen project risk, mitigating as necessary• Managing changes to the project without unduly affecting the stated objectives and benefits• Inspect electrical systems, equipment, and components to identify defects for immediate repairs.

Bachelor'S Degree, Mechanical Engineering (B.Tech), Second Class Upper"Hon"

Diploma, Micro-Computer Maintenance, Repairs & Troubleshooting

Higher Diploma, Computer Science

Level 6 - Professional Diploma, Facility Management