Augustine Li Email & Phone Number

Hong Kong

Hong Kong

Toronto, On, Ca

New York, Ny, Us

• To provide IT/Technology support services to users in all areas of the business, including front office traders, ensuring all service level agreements are achieved.• To provide subject matter expertise on common End User technologies, such as Microsoft Teams, Exchange and SCCM.• To lead an Executive Support function for the region, being able to provide effective communication with senior leadership, and leveraging resources from the wider technology teams to ensure sufficient service and support is in place.• To build, configure and install corporate devices ready for end user consumption.• To maintain accurate and appropriate levels of stock, processing vendor orders when required while considering lead times and forecasted demand.• To adhere to system procedures ensuring they are maintained in line with BNYM standards. (Legal Hold & Asset Management)• To maintain the stability and continuity of your given technical environment, remediating vulnerabilities.• To understand the configuration and maintain the functionality of shared IT services within site (including any space where technology is consumed).• To maintain, and when appropriate deploy, Disaster Recovery/Business Continuity options, ensuring consistent technological service and minimal business impact.• To provide hands-on assistance for infrastructure and application projects when necessary. (RFC/Project) When appropriate, assist other locations in resolving technical faults.• To pro-actively build and maintain good working relationships with the Business to understand individual department requirements from a technical perspective.• To provide end users with education on new and existing IT service offerings.• To ensure that all systems procedures are clear, accurate and updated regularly.• To suggest and assist in implementing improvements to operational procedures and support technologies

Central, Hk

• Collaborate with other teams for new technology solution setup and deployment (eg: PVPN deployment)• Provide Technology Consulting and Planning (eg: printer migration project)• Support SCCM and Window server environment, including but not limit to evaluation, installation, migration, configuration, administration and troubleshooting resources, such as OS, hardware and software in System Centre Configuration Manager server• Support Mobile Technology e.g. MDM, Blackberry Work etc.• Ensure security patches updated, follow the IT infrastructure policy / standard / baseline and compliance with security auditing and meet the SLA• Assist in ad hoc tasks delegated by manager• To prepare reports for management on regular basis

New York, New York, Us

• Update and maintain inventory records of computer hardware, perform physical checks and maintain procedure manuals and documentation• Providing on-site technical support for a variety of applications, system and hardware used by internal business users.• Work with the On-Site Team, and closely with the business users to troubleshoot, diagnose and resolve hardware problems. This includes desktops, monitors, BlackBerry, multimedia, video conferencing remote computing and telecom, as well as, new hardware deployments and NDC conversions; consisting of Windows OS XP, Win 7, Citrix, Linux as well as 2nd Level Market Data application support.• Responsible for day-to-day IT support on Desktops, Laptops, printers, mobile telephony devices, desk phone and video & voice Conferencing• To troubleshoot technical issues and escalate accordingly to corresponding teams where necessary; Work with regional IT team and/or third parties to resolve the issue promptly.• Manage Turret request and work with IPC vendors for programming • Planning and organize Move Add Change (MAC) request • Provide instructions and guidelines to part time worker.

New York, Ny, Us

• Plan, organize and manage staff and overall operations• Troubleshooting, identify and resolve all IT related problems• Provide instructions and guidelines to tier1 and tier2• Assist in project implementation• Manage software License and IT inventory control• Create or update IT document• Project coordination and management• Prepare and define the project scope, resource plan, and schedule tasks• Closely monitor and control ticket progress, ensuring timely delivery of the applications with defined quality• To prepare reports for management on regular basis• To provide administrative support services for the IT department;• Establish and maintain appropriate and effective communication with Business units, application teams and vendors• Provide ideas on improving daily operation for better efficiency and service• 5 accolade awards • Provide immediate support to VIP user• Ensure adherence to Group policies and standards• Enhance support and operational procedures by streamlining processes and automation• Manage desktop project implementations• Perform hardware & software installation, configuration, support & troubleshooting• Provide training & daily support to users • Update and maintain inventory records of computer hardware, perform physical checks and maintain procedure manuals and documentation• Prepare technical documents / service report

Hong Kong, Hk

• Resolve and respond to basic technical issues such as, user login queries, user set up issues, and software/hardware issues• Perform hardware & software installation, configuration, support & troubleshooting• Perform user accounts management, system backup, network administration• Provide training & daily support to users • Provide first line helpdesk service to end users includes solve IT technical problems for workstation, printer, scanner, networking and server etc• Assist in setting up workstation or networked equipment, scheduling and monitoring computer equipment installation/relocation and perform site preparation work• Update and maintain inventory records of computer hardware, perform physical checks and maintain procedure manuals and documentation• Prepare technical documents / service report• Install & support with Microsoft exchange (DAG), Active Directory, EXSi VMware and EV.

• General system / network administration and troubleshooting.• New account setup, change and termination (Window server 2003, Window server2008)• Configure servers and applications to meet specific non-functional requirement (Window server 2003, Window server2008)• Configure servers on MS Windows and MS Office Suite applications; DHCP, Active Directory, DNS, WINS, IIS and RAS,• Support internal IT problems in office, includes hardware and software installation• Prepare project documents including agenda, minutes and status reports.• Provide support in developing and maintaining project schedules and tasks• To provide Data migration and relocation services to our clients• Lotus Notes including Notes client installation and configuration, calendar and scheduling, mailbox database maintenance, mail archive, CMS user configuration and migration• VMware System set up, operations, tuning and management

Palo Alto, Ca, Us

• Solve IT problem for Cathay Pacific Airways.• Handling e-mail/telex/voicemail calls• Monitoring mailboxes for new mail (fax/e-mail, and telex/e-mail)• Monitoring voicemail• Taking the role of Communication Coordinator to communicate between the Service Centre,• Users and the Major Incident Officer• Monitoring the problem resolution progress• 7x24 and multi-language (Cantonese, English, Mandarin)• Support for broad range of standard/business applications• To identify and drive improvements to the service provided• To manage and work under the concept of IT infrastructure Library (ITIL)• To encompass the problem Management, Change & Configuration Management and Service Level Management• To coordinate the release Management, Security Management and Customer Relationship Management