Augustine Lo Email & Phone Number

United Kingdom

United Kingdom

- Provided injury on duty case and employee compensation support to the largest hospital in Hong Kong West Hospital Cluster.- Managed statutory leave and time off management.- Handled employee relationships including complaint and grievance.- Performed general HR duties.

- Analysed training data and reported to the manager for strategic planning.- Assisted in designing course materials and promotions, and self-learning materials.- Assisted internal and external training providers such as arranged classes and managed participants.- Edited training videos for employee self-learning under the pandemic.- Tested and maintained HRIS (training function).- Contributed towards day-to-day smooth running of the department by providing ad hoc training project support.

Shenzhen, Guangdong, China

- Performed general HR daily operation including assisted in recruitment and onboarding.- Assisted in preparing personnel contracts and documents for other student interns.- Held projects in helping students acculturate to the company culture as well as to deepen the understanding for new hires.- Analysed and integrated personnel data and reported to my supervisor.- Assisted in handling performance appraisal for all employees.

- Responded to customer inquiries and resolved problems including wrong orders, complaints, payment issues, and refund.- Promoted and teach customers to use the E-betting app.- Provided support to supervisors and team members to deliver the best service and experience to customers.

Master Of Arts - Ma, School And Community Psychology

Bachelor'S Degree, Human Resources Management

Higher Diploma, Management With Business Psychology

Foundation Diploma, Business