Augustine Ong Email & Phone Number

Singapore

Singapore

Conducted market research for three months to identify new trends and opportunities, providing valuable insights for engagement strategies with companies in Information and Communication Technologies, and Media Sectors.Engaged in shadowing, learning, and observation to understand dynamics of how colleagues effectively interacted with external clients in weekly physical and online meetings, contributing to development of strong client engagement skills.Applied Microsoft Excel functions, including VLOOKUP and conditionals, to analyse extensive data sets from company databases, facilitating data-driven insights and informed decision-making.Created and leveraged Pivot Tables in Microsoft Excel to efficiently summarize and analyse complex data sets for at least 20 different ICT and Media job roles, enabling streamlined reporting and data-driven decision-making.Presented crucial insights found for engagement to senior management, conveying key information with visual aids such as pie charts and graphs through Microsoft Powerpoint.

Hougang, Singapore

Created 4-5 promotional posters using Microsoft PowerPoint to encourage general public sign-ups for sports centre activities, including a Zumba Dance event for 100+ participants.Acquired strong conflict management skills by effectively rationalising and convincing patrons to adhere to organisational booking policies and rules; diffused over 20 conflicts peacefully throughout two years.Moderated and resolved 10+ phone inquiries and complaints daily, with 90% related to ActiveSG Hougang Sports Hall centre and ActiveSG mobile application booking matters.Organised and verified the vaccination status and COVID-19 status of hundreds of members of the public before allowing access to facilities.

Singapore, Selarang Camp

Cultivated skills in identifying strengths and weaknesses of colleagues by observing personality traits within groups of 6-7 colleagues during service, enhancing interpersonal understanding and collaboration.Coordinated, managed, and maintained composure within a group of 6-7 individuals during stressful military situations, ensuring effective teamwork and resolution under pressure.Orchestrated, designed, and guided team efforts to align with overall company objectives, leading over 10 peacetime operations during military service.

Singapore

Juggled and delivered on multiple orders with strong memory and multi-tasking skills on time while maintaining composure and serving customers during stressful peak periodsManaged and able to adapt quickly and flexibly to different situations, diffusing 80% of tense situations without requiring assistance.

Bachelor Of Social Sciences, Psychology

Education record

Activities and Societies: Basketball