Augustine Alexander Email & Phone Number

Sydney, New South Wales, Au

Katzion’s primary focus is the digital transformation of the automotive industry, by taking an innovative approach to meet the challenges in this ecosystem, especially around systems and processes used by different stakeholders including the dealership network. We achieve this by having an amazing group of people who thrive on providing solutions built specific to this industry using the Salesforce platform.We provide the following services:- End to end CRM implementations using the Salesforce platform.- Lead Management/ Showroom management solutions built using Salesforce partner community, including integrations with DMS systems using the Mulesoft platform.- Building the digital customer journey (from lead to retention) using the Salesforce platform, including the fully integrated online retailer/showroom experience.- One stop shop for all digital needs, including automated management of customer payments, subscriptions and reconciliation of dealer claims using proven integrated solutions.- Marketing Automation: Data segmentation, Development of e-mail Templates, overall Campaign Management and Reporting using Marketing Cloud and Dataroma.- Social Media Marketing: Integrations, Lead Data Management and Campaign Analysis: Social studio integration with the core salesforce platform to manage social interactions.- Data Analytics and Reporting (Einstein Analytics, Tableau and Datorama)- Custom Applications using Salesforce technologies.- Android and iOS App Development using the Heroku platform.- 24/7 support by having 5 locations around the world.

Palo Alto, California, Us

Clarity Multi Medical is a cloud software platform providing a single cohesive technology backbone for aesthetic medical groups . Clarity Multi Medical provides operational excellence through streamlining, automation, insight and control, ultimately generating more revenue at a lower cost.

Helping MobileKangaroo with- Improving/Implementing existing/new processes - Market Analysis- Competitive Strategy- Employee Retention Programs

- Focusing on ONYX and Salesforce CRM Implementations, Enhancements in Sales, Marketing, and Customer Service. - Expert in integrating CRM systems with ERP, PLM and Supply Chain management solutions.- Marketing Automation and campaign delivery management- Vertical focus on Health Care, Automotive, Education, Financial Services and Manufacturing- Worked with PACCAR, INGENIX (United Health), Volkswagen Australia, Subaru Australia, CQU and People’s Choice Credit Union

Tempe, Arizona, Us

Created Technical and Functional Specification documents for rolling out a custom .Net application for managing third party field consultants. This application uses SalesForce.com APIs to pull data on demand and uses .Net Membership provider for user authentication and management. Created a working proto-type using VisualForce, Apex and ASP.Net 2.0.Worked closely with Marketing to generate a plan for rolling out changes to Align’s Loyalty program for 2009Provided detailed plan for integrating Align’s HRIS system NuView with Exactus, HRIS system used by Align’s Costa Rica office. Created functional specification document and validated data mapping spreadsheets.Analyzed various SaaS products currently used at Align to provide a Single Sign-on solution using the existing AD structure. Created technical specification document for rolling out SSO with SumTotal, NuView and SalesForce using SAML protocol.

Austin, Texas, Us

•Worked as a part of the GIT applications team performing various activities including but not limited to: - Played a key role in migrating Agile’s CRM (Onyx), ERP (Epicor) and Bug Tracking (Rational Clear Quest) systems to Oracle applications. - Involved in data migration activities including scoping, mapping and executing data migration scripts - Worked with several business groups within Oracle to analyze business processes and calculate risk factors, and manage migration tasks. - Coordinated daily business support and migration efforts with the offshore team in Bangalore. - Support of legacy Agile applications during US business hours

New York, Us

- Played lead role in integrating Agile’s CRM (Onyx) system with ERP (Epicor) and Bug Tracking (Rational Clear Quest) systems- Managed multiple projects within the same timeframe and delivered them on time and under budget with different project teams.- Involved in software consolidation task force during the acquisition of a company (Prodika)- Designed technical solutions to meet functional requirements- Conducted UAT and manage project task list with a team of 4 members- Participated in vendor evaluation processes for reporting, business process modeling and rule engines- Day to day maintenance of CRM and Bug Tracking systems- Participated in requirement gathering sessions with different groups in the company

Us

- Engaged at 16+ customer sites building custom database, middle-tier and web solutions to support business processes and CRM initiatives; - Mentored team on technical design, programming and technical documentation;- Achieved the highest customer satisfaction scores two years in a row with 4 different clients.- Participated in client meetings to understand functional and technical requirements; - Developed project plans and project outlines using Microsoft Project;- Wrote test scripts and conducted unit/system testing and user acceptance testing;- Wrote functional requirements and technical design documents;- Designed and developed database objects for business rules, integration and data cleansing; - Developed custom COM objects, XML, stored procedures and web pages (ASP);- Installed and configured ONYX Employee Portal and other ONYX products; - Contributed process documents and technical customizations to the ONYX Knowledge Base;

- Worked as a CRM Technical Consultant focusing on ONYX Implementations.- Worked as a one man team for seven months at Mercator Software Inc in Wilton, Connecticut- Designed/Implemented Complex business rules- Worked closely with Mercator IT team in requirement gathering and technical design.

Fremont, Ca, Us

- Worked with ONYX 4.0/4.5 product suite- Implemented complex business rules in OCC online/offline clients- Created several Excel Pivot table reports to work with the OCC products- Participated in requirement gathering and technical design sessions