Augustina Augustine Email & Phone Number

United States

As a dedicated Virtual Assistant, I provide reliable, detail-oriented support to busy professionals and businesses. With a strong background in administrative support, customer service, and project management, I help clients stay organized, efficient, and focused on their top priorities.Key ResponsibilitiesAdministrative Support: Managed daily tasks including email and calendar management, travel arrangements, and document organization, ensuring smooth day-to-day operations for clients.Customer Service: Delivered professional customer support by handling inquiries, resolving issues, and enhancing client satisfaction through prompt and attentive service.Project Coordination: Oversaw timelines and managed resources for various projects, keeping team members informed and ensuring that projects were completed on schedule.Social Media Management: Created and scheduled content for social media platforms, increasing online engagement and supporting brand visibility for clients.Data Management: Organized and maintained databases, files, and records, ensuring easy access to accurate information and seamless data retrieval.Tech Expertise: Leveraged tools like [Asana, Trello, Slack, etc.] to streamline workflows and improve productivity, adapting quickly to new software as needed.Impact:Helped clients save an average of 10+ hours per week by handling essential administrative tasks.Improved project timelines by maintaining clear communication and proactive follow-up.Increased client social media engagement by implementing effective content strategies and consistent posting

Lagos, Lagos, Nigeria

Manage and coordinate executive schedules, meetings, and travel arrangements Foster strong relationships with stakeholders, including clients, and vendors. Develop and implement administrative processes, increasing efficiency by 25% Handle confidential documents and correspondence with discretion Assist with HR tasks, including recruitment, onboarding, and talent management. Drive project management, ensuring timely completion and success.Manage the CEO calendar, including scheduling multiple daily meetings and speaking engagements Independently organized virtual annual board meeting for 3 years which included identifying available times for full board participation.

Philippines

and date. • Reviewed job requirements so as to ascertain the right candidates for screening purposes. • Posting jobs on Facebook pages and groups, LinkedIn and WhatsApp group • Scheduled interview and following up till an offer letter is received. Kept record of applicants interactions, processed their accounts and file documentsResponded to an average job inquiries per day via phone, chat and email, demonstrating excellent communication and problem-solving skills.  Resolved applicants complaints and issues promptly and effectively, resulting in a 30% increase in customer satisfaction ratings.  Collaborated with teams to address customer concerns, ensuring timely resolution and a seamless customer experience.  Updated Applicants information, and track issue resolution  Achieved a 60% customer retention rate through exceptional service and personalized assistance.

Lagos Island, Lagos, Nigeria

Processed an average of 100+ customer transactions daily, including deposits, withdrawals ,and cheques with a high level of accuracy.  Assisted customers in resolving account issues, providing guidance on banking products and services, and ensuring a positive customer experience.  Promoted bank products and services to customers, resulting in a 20% increase in new account openings.  Balanced cash drawer at the end of each shift, consistently maintaining 100% accuracy and compliance with bank procedures

Hnd, Office Technology And Management, Upper Credit

Activities and Societies: Project assistant, Team collaboration, Office procedures and policies, Meeting and event coordination.Studying.

Associate'S Degree, Project Management, Distinction

Activities and Societies: Handling different Projects and stakeholders management

Hnd, Office Technology And Management, Upper Credit

Education record

Education record