Augustine U. Email & Phone Number

• Acts as the first point of contact for Microsoft customers, and provides them with high-quality services via phone and email.•Provides technical support to end-users using advanced troubleshooting and remote tools.•Ensure Service Level Agreement is met and gives advanced technical troubleshooting and problem-solving solutions to complex issues.• Set up B2B collaboration settings in Azure Active directory for customers.•On-premises Active Directory configuration… Show more • Acts as the first point of contact for Microsoft customers, and provides them with high-quality services via phone and email.•Provides technical support to end-users using advanced troubleshooting and remote tools.•Ensure Service Level Agreement is met and gives advanced technical troubleshooting and problem-solving solutions to complex issues.• Set up B2B collaboration settings in Azure Active directory for customers.•On-premises Active Directory configuration, administration, and support. •Managing and Synchronizing users and identities from On-Premises AD to Azure AD using Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect).•Mailbox migration from Exchange Server and G-suite to Office 365. •Exchange Hybrid set-up administration and support. •Exchange online administration and support •Configure MRM policies and advise customers on best practices for email retention and back-up.•Microsoft 365 Security & Compliance Center for Threat Management and Retention Policies for all office 365 Workspaces such as SharePoint Online, Exchange Online, and Microsoft Teams.•Custom domain verification, DNS records, and creation and management of users in Office 365 portal and Azure Active Directory portal.•Deployments of Microsoft Consumer Security solutions such as two-step verification and enforcement of basic Email security practice. •Management of Teams configuration and updates, review device health and status of connected peripherals, set up and apply configuration profiles, and restart devices for customers. •SharePoint site creation and administration.•Outlook troubleshooting on different OS/Platforms – Windows, macOS, Android/iOS devices, Outlook on the web app (OWA)•Troubleshoot communications issues within Teams by using advanced troubleshooting tools. •Basic knowledge of Office Deployment Tool (ODT).•Setting up Windows server, Azure Virtual Machines, Exchange Server, etc. Show less

Lagos, Nigeria

• Responsible for providing high-quality technical support to end-users. • Created and managed users and objects in Active directory • Offered technical support Exchange Online and various other Microsoft 365 applications including Microsoft Teams, OneDrive, Intune, SharePoint, etc.• Supported installation, configuration, and support of Microsoft Office 365 apps on various platforms • Updated O365 licenses, subscriptions.• Performed hardware and software installations… Show more • Responsible for providing high-quality technical support to end-users. • Created and managed users and objects in Active directory • Offered technical support Exchange Online and various other Microsoft 365 applications including Microsoft Teams, OneDrive, Intune, SharePoint, etc.• Supported installation, configuration, and support of Microsoft Office 365 apps on various platforms • Updated O365 licenses, subscriptions.• Performed hardware and software installations, configurations and updates as needed • Resolved technical issues in a timely manner using available resources within the company • Recognized end-user’s need for additional products and services. • Oversee security of all systems, especially the internet, and installation of antivirus protection. • Set up new user’s accounts and profiles, permissions and deal with password issues. • Monitored and maintained computer systems and networks. • Prepared maintenance plans and upgrading schedules for the organization’s systems. Show less

Makurdi, Benue State

Aba/Portharcourt Road, Portharcourt, Rivers State

Bachelor Of Engineering - B.Eng, Mechanical Engineering

National Diploma, Mechanical Engineering