Professional experience of 13 years in business management focused on innovation, digital transformation, and continuous improvement. Acting as a Business and E-Commerce Consultant, acquiring the ability to develop generalist knowledge in B2B and B2C business management, project and team management, customer experience, operational efficiency, management processes, software selection, and system integrations, as well decision making based on numbers. As a consultant, I worked on the implementation and evolution of the e-commerce sector in several companies, demanding activities and defining priorities with stakeholders, and reporting results to directors, managers, and entrepreneurs. As a coordinator, ability to develop skills in digital transformation, raise e-commerce friction points with the company's sectors, and seek solutions with managers to define processes.knowledgeERP: Sankhya, Bling, Tiny and SAP;Project Management: Bitrix24, Jira and Trello;E-commerce platforms: Vtex, Tray, Tray Commerce, Loja Integrada, Wix, Nuvemshop, Magento,LifeApps, Agile E-commerce, Oracle Commerce Cloud;Marketplace platforms: Anymarket, Mirakl, Omnik, and 00K;Marketplaces: Mercado Livre, Amazon, B2W, Magalu, Via Varejo, Netshoes, Zattini, WebContinental, ConnectParts, Loja do Mecânico, Marisa and Shoppee;Payment Gateways and Acquirers: Braspagg, Mundipagg, Cielo, Rede, Stone, Mercado Pago and PagSeguro;Antifrauds: Clearsale and Cybersource;Shipping Gateways: Intelipost and Frete Rápido;Customer service: Zendesk, Jivochat and Aftersale;E-mail marketing: RD Station, AllIn, Dinamize and ExpertSender;Google Tools: Analytics, Shopping, Search Console, Ads, Optimize;Heat Map: Hotjar and Microsoft Clarity;Office: Word, Excel, PowerPoint, Google Docs, Google Sheets, Google Presentation;