Specialized business services aimed at enhancing digital marketing, sales development, and customer experience operations.• Develop digital marketing strategies that align with the company’s goals, focusing on social media, landing pages, websites, email marketing, and advertising campaigns, while establishing monthly, quarterly, and annual objectives.• Conduct ongoing market research to stay ahead of digital marketing trends, understand the company’s needs, and identify new marketing opportunities. Lead marketing research efforts, encompassing strategies, competitors, events, partnerships, customer preferences, and more.• Maintain and manage sales pipelines, accurately tracking leads, opportunities, and customer interactions. Utilize CRM systems and inbound and outbound support to update lead statuses, follow-ups, and sales growth activities.• Prospect and establish sustainable relationships by delivering exceptional B2B/B2C customer experiences, facilitating sales deals, and nurturing beneficial long-term account partnerships.• Overview and evaluate touchpoints throughout the customer journey, identifying opportunities to streamline processes, mitigate potential issues, and deliver personalized experiences.Long-term projects with J.D. Walker & Associates, Align Brooklyn, and Fio a Fio Beach.

Hospitality business focused on accommodation, dining, beverage services, and event management.• Provided multilingual customer support in Portuguese, English, and Spanish, managing inquiries and resolving issues across self-service portals, social media, email, and phone to enhance customer satisfaction and loyalty.• Qualified leads, managed follow-ups, and tracked interactions in CRM to drive conversions and sales growth while monitoring key metrics to optimize the sales pipeline.• Developed and implemented marketing strategies, including email campaigns, paid promotions, content creation, strategic partnerships, and social media management, enhancing customer engagement and boosting brand visibility.

Leading independent investment bank in the Iberian Peninsula.• Completed a Foreign Direct Investment research project as part of the IE University Lab Program.• Conducted a study in the German market across various sectors, meticulously assessing key trends, economic factors, and the performance and viability of multiple companies to identify potential merger and acquisition opportunities. • Prepared detailed reports and presentations summarizing research findings and recommendations, utilizing data visualization techniques to effectively communicate complex information to the managing directors.