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Augusto Bagase is a CEO CesviMexico at CESVI Mexico. He possess expertise in project management, program management, claims management, business process improvement, business strategy and 25 more skills. He is proficient in English. Colleagues describe him as "Augusto is a dynamic, hard-working, who can join and motivate people toward a common goal. He has done an excellent route, having initially gained experience on the ground in Spain BU, and now the Global Claims Organization, which is doing a great job!", "Augusto is a very flexible and analytically colleaque. We have worked together on various projects and Augusto's direct and uncomplicated style and behavior was always very helpful to achieve our goals quickly and successfully. In addition, he has a very friendly and engaging charakter.", and "Working with Augusto is a delight. Augusto has played a key role in shaping the operating model for claims in Europe. His first hand experience - in particular with regard to customer service areas - deep claims knowledge and pragmatic thinking has ensured that the deliverables were realistic and achievable. I like to work with someone who has lots of enthusiasm, is able to engage in relationships at all levels, delivers as promised and is fun to work with."
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Cesvi MexicoMexico City, Cdmx, Mx
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Chief Executive OfficerCesvi Mexico Jun 2022 - PresentToluca, Estado De México, Mx
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Vp Claims. Country Head Claims MexicoMetlife Aug 2018 - Jun 2022New York, Ny, Us -
Vice President / Chief Claims OfficerZurich Insurance Company Ltd Sep 2015 - Aug 2018Zurich, Zurich, Ch -
Global Head Operational ExcellenceZurich Insurance Company Ltd Jan 2013 - Sep 2015Zurich, Zurich, ChLead, monitor and support the deployment of Operational Excellence to achieve business goals and targets in the General Insurance Claims function. Own the development, implementation and optimization of process management and operating model across all Claims units• Build a best in class Claims organization while emphasizing an excellence-oriented and customer superior service culture by focusing in improve efficiency and effectiveness dimensions• Develop and coach General Insurance Claims leaders across all territories to ensure that the Operational Excellence (OpEx) culture thrives at a site at all levels, aligning on targets and ensuring that the function is meeting OpEx standards• Responsible for operating service excellence programs (i.e global TOM, new service standards, global processes, Business Intelligence model) to drive the effectiveness of end to end business solutions• Ensure Continuous Improvement projects are smoothly integrated with other business activities, business strategy, improvement projects and change transformation • Support and challenge Operations teams in planning and managing Operations excellence programs according to business plan and needs • Develop, implement and ensure delivery of the LEAN culture framework for all General Insurance Claims segment in alignment with Group guidelines.
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Global Program DirectorZurich Insurance Company Ltd Jul 2011 - Jan 2013Zurich, Zurich, ChLed and support Claims Country Operations through global programs to improve operational efficiency and effectiveness (impacting Loss Ratio) with a key focus on driving quality and excellence in customer delivery.• Created, monitored and delivered multiple programs and initiatives, resource deployment and overall coordination efforts to ensure programs/projects are completed on schedule and within budget• Evaluated investments for efficiency and effectiveness regarding business processes, needs, and objectives for the functional portfolios• Responsible for quality reviews and issue identification, escalation and resolution for the delivery of programs as well as Business Planning efforts in partnership with Country /Regional/ Global Chief Claims Officers, COO’s and CEO’s • Establishment of KPI’s and tracking methodology to monitor evolution to assure tangible contribution to the profit & loss and supported country leaders in establishing and standardizing local dashboards• Creation and sharing of best practices across units
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Global Claims Transformation ManagerZurich Insurance Company Ltd Jul 2010 - Jul 2011Zurich, Zurich, ChDevised comprehensive global transformation program for the Global Claims organisation which included:• Lead improvement programs and initiatives to increase productivity, optimize cost, improve customer experience across the business• Definition and Implementation of General Insurance Claims Global Target Operating Model (TOM).• Managed the resource pools aligned to the effort, and ensured consistent application of methodologies and frameworks in all related TOM efforts across all Business Units• Led the design of the Global Claims Lean and supported and coach business stakeholders in the LEAN methodology providing expertise to support local LEAN initiatives, through review and analysis of operational processes, process redesign and implementation across the business
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Head Of Claims Business Change & ItZurich Insurance Company Ltd Jun 2008 - Jul 2010Zurich, Zurich, ChCollaborated in the development and led the execution of Claims Operating Model to achieve business objectives including accountability for the service delivered to customers including the use of shared services. • Focused on implementation of Country functional strategy in the areas of operational performance, operational transformation, project portfolio management, IT and service delivery • Lead improvements in performance levels and excellence in operational execution across the Spanish Claims Department • Develop and embed the LEAN methodology in Claims organization through deployment of tools and techniques in End to End process re-engineering
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Senior Consultant In Change Management OfficeZurich Insurance Company Ltd Dec 2006 - Jun 2008Zurich, Zurich, Ch• Designed and Implemented projects in all segments (Global Life and General Insurance) • Led large scale transformation projects • Collaborated with C-suites stakeholders on driving growth and cost containment initiatives• Embed Lean-based management system across the organization
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Regional Vendor ManagerGco (Grupo Catalana Occidente) Jan 2004 - Dec 2006., ., EsResponsible for all claims vendor on assigned country regions including:• Responsible for the implementation of the claims supplier management strategy (motor experts, property and garage network) in the provinces assigned• Managed external network to overseeing a 10% improvement on technical claims scorecard • Management of 35 cross Line of Business Vendors and network of assigned Recommended Garages• Carried out Risk Inspections for recruitment/renewal by the Company (revised maximum € 20M continent)• Managed non Motor Large losses claims assessments
Augusto Bagase Skills
Augusto Bagase Education Details
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Iqs BarcelonaChemical Engineering
Frequently Asked Questions about Augusto Bagase
What company does Augusto Bagase work for?
Augusto Bagase works for Cesvi Mexico
What is Augusto Bagase's role at the current company?
Augusto Bagase's current role is CEO CesviMexico.
What is Augusto Bagase's email address?
Augusto Bagase's email address is au****@****ich.com
What is Augusto Bagase's direct phone number?
Augusto Bagase's direct phone number is +414462*****
What schools did Augusto Bagase attend?
Augusto Bagase attended Iqs Barcelona.
What skills is Augusto Bagase known for?
Augusto Bagase has skills like Project Management, Program Management, Claims Management, Business Process Improvement, Business Strategy, Change Management, General Insurance, Business Process, Strategic Planning, Management, Risk Management, Insurance.
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