Augusto Bagase Email & Phone Number

Mexico City, CDMX, MX

Toluca, Estado De México, MX

New York, NY, US

Zurich, Zurich, CH

Zurich, Zurich, CH

• Lead, monitor and support the deployment of Operational Excellence to achieve business goals and targets in the General Insurance Claims function. Own the development, implementation and optimization of process.
• Build a best in class Claims organization while emphasizing an excellence-oriented and customer superior service culture by focusing in improve efficiency and effectiveness dimensions
• Develop and coach General Insurance Claims leaders across all territories to ensure that the Operational Excellence (OpEx) culture thrives at a site at all levels, aligning on targets and ensuring that the function is.
• Responsible for operating service excellence programs (i.e global TOM, new service standards, global processes, Business Intelligence model) to drive the effectiveness of end to end business solutions
• Ensure Continuous Improvement projects are smoothly integrated with other business activities, business strategy, improvement projects and change transformation
• Support and challenge Operations teams in planning and managing Operations excellence programs according to business plan and needs

Zurich, Zurich, CH

• Led and support Claims Country Operations through global programs to improve operational efficiency and effectiveness (impacting Loss Ratio) with a key focus on driving quality and excellence in customer delivery.
• Created, monitored and delivered multiple programs and initiatives, resource deployment and overall coordination efforts to ensure programs/projects are completed on schedule and within budget
• Evaluated investments for efficiency and effectiveness regarding business processes, needs, and objectives for the functional portfolios
• Responsible for quality reviews and issue identification, escalation and resolution for the delivery of programs as well as Business Planning efforts in partnership with Country /Regional/ Global Chief Claims Officers.
• Establishment of KPI’s and tracking methodology to monitor evolution to assure tangible contribution to the profit & loss and supported country leaders in establishing and standardizing local dashboards
• Creation and sharing of best practices across units

Zurich, Zurich, CH

• Devised comprehensive global transformation program for the Global Claims organisation which included:
• Lead improvement programs and initiatives to increase productivity, optimize cost, improve customer experience across the business
• Definition and Implementation of General Insurance Claims Global Target Operating Model (TOM).
• Managed the resource pools aligned to the effort, and ensured consistent application of methodologies and frameworks in all related TOM efforts across all Business Units
• Led the design of the Global Claims Lean and supported and coach business stakeholders in the LEAN methodology providing expertise to support local LEAN initiatives, through review and analysis of operational.

Zurich, Zurich, CH

• Collaborated in the development and led the execution of Claims Operating Model to achieve business objectives including accountability for the service delivered to customers including the use of shared services.
• Focused on implementation of Country functional strategy in the areas of operational performance, operational transformation, project portfolio management, IT and service delivery
• Lead improvements in performance levels and excellence in operational execution across the Spanish Claims Department
• Develop and embed the LEAN methodology in Claims organization through deployment of tools and techniques in End to End process re-engineering

Zurich, Zurich, CH

• Designed and Implemented projects in all segments (Global Life and General Insurance)
• Led large scale transformation projects
• Collaborated with C-suites stakeholders on driving growth and cost containment initiatives
• Embed Lean-based management system across the organization

., ., ES

• Responsible for all claims vendor on assigned country regions including:
• Responsible for the implementation of the claims supplier management strategy (motor experts, property and garage network) in the provinces assigned
• Managed external network to overseeing a 10% improvement on technical claims scorecard
• Management of 35 cross Line of Business Vendors and network of assigned Recommended Garages
• Carried out Risk Inspections for recruitment/renewal by the Company (revised maximum € 20M continent)
• Managed non Motor Large losses claims assessments