Working in a project-based schedule, responsible for modeling internal process, perform punctual audits on company’s processes and procedures, and produce manuals and training contents.

• Lead and/or support the implementation of planned commercial activities involving relevant sales departments. • Analyze and adjust sales space capacities based on system parameters and the management of sales location to secure high stock availability.• Actively engage with clients to understand their needs and offer the best solutions.

• Take part in carrying out the IKEA food service action plan.• developed approaches for improving internal operational processes, such as FIFO and managing products in storage, controlling temperature, and reorganising line goods in a restaurant, to profit from the finest server service while maintaining customer flow.• To ensure uniformity in operations, take part in the sharing of internal procedures among coworkers.

• Oversaw an average of 35–45 convenience stores and oil change businesses, supporting owners and enabling operational teams to fulfil franchise requirements for outstanding customer service.• Worked with cross-functional teams from finance, sales, and marketing to align business goals regarding three key areas: operational improvements, cost reductions, and revenue growth.• Carry out the process of releasing franchises for about 56 convenience stores and 72 oil change units in the Brazilian provinces of Sao Paulo, Northeast, Southeast, and South. • Created an interactive spreadsheet and training programme that highlighted best practices for oil change units and enabled consultants from the company to assess their performance against both internal and external benchmarks.

• Produced managerial reports, including sales and credit reports, and monitored proposals for new business unit.• Promoted to Regional Commercial Consultant, in charge of sales and support activities related to sales promotion and operational improvements in the gas station chain

• Coordinated the merchandising team serving retail and self-service channels. • Elaborated the merchandising manual for the company's stores.