Augusto Capucho Email & Phone Number

Guadalajara, Jal., MX

Mexico City, Mexico

• Analysis of the profitability of current customers and new prospects;
• Joint action with the Financial, Commercial, Legal and Leadership teams throughout Latin America;
• Implementation of the new pricing structure for customers;
• Evaluate the profitability of customers and propose actions to improve profitability;
• Manage local exceptions according to different markets;
• Monitor customer and retailer behavior changes during the implementation of the pricing structure;

Mexico City, Mexico

• Service to internal and external customers in Latin America, clarifying complaints and needs;
• Customer service follow-up;
• Development of projects focused on improving systems and management in Latin America;
• Preparation of monthly and annual reports of base data and SAP to managers and directors;
• Responsible for all income statement invoice processes such as fee collection, incorrect charges and invoicing for all Latin American countries;
• Recognition for creating a program to teach Portuguese to company employees;

Vancouver, British Columbia, Canada

• Recognition by the Vice President for increasing satisfaction and loyalty through excellent service;
• Achieved more than 109% of annual sales target in 5 months by identifying customer needs;
• Analysis and solution to customer questions and concerns in an objective and/or appropriately escalating manner;
• Implementation of actions focused on the quality and efficiency of the branch's operations, as well as compliance with the regulations and guidelines of the internal bank, in order to reduce the Bank's exposure to.
• Monitoring the experience desired by the customer, constantly applying the Service Standard in all interactions.

Vancouver E Região, Canadá

• Development of 4-year tax rates for customers;
• Allocation of US$2 million through financial analysis of investment opportunities in the real estate market;
• Registration of financial transactions;
• Management of accounts payable and receivable;
• Reconciliation of bank statements.

Guaratinguetá E Região, Brasil - Grêmio Liebherr Brasil

• Customer service;
• Financial and operational reports;
• Event organization;
• Contact with companies, vendors and customers.

Lorena E Região, Brasil

• Customer service;
• Assistance to the operations team in solving technical problems;
• Registration of customer information and complaints in the company's online system;
• Standardization of information and time management.