Augusto Erni Jr Email & Phone Number

Langford, BC, CA

British Columbia, Canada

Dubai, United Arab Emirates

• Responsible for the maintenance, configuration, administration, upgrade, and disposal operation of computer systems, network infrastructure devices, and servers.
• Provide recommendations, documentation, and technical specifications to IT Operations Manager for planning and implementing new or upgrades of IT infrastructure components and assets.
• Perform and monitors regular backup operations, project data archiving and restoration, data protection, disaster recovery, and failover… Show more
• Perform and monitors regular backup operations, project data archiving and restoration, data protection, disaster recovery, and failover testing using On-prem and Cloud Disaster Recovery strategies.
• Conducts regular physical and remote health checks of the Datacentre Servers, Network Devices, CCTV, Door access control, Cooling and Fire suppression system.
• Regular involvement in vendor communication, coordination, proof of concept, troubleshooting, bidding, and procurement of IT hardware and software assets and enterprise solutions.

Dubai, United Arab Emirates

• Achievements: Awarded NAJM excellence award for excellent quality in customer service.
• Handling inbound and outbound calls, remotely resolving incidents and problems to provide a superior service to our customers both internal to EG-IT and external to the Group and Mercator Customers. Ensuring that the.
• Analysing reported incidents and provide solutions… Show more
• Analysing reported incidents and provide solutions to our customers enabling them to resume their work with a minimum disruption and within the agreed Service Level Objectives, KPIs and targets set.
• Coordinating with service providers (both EG-IT teams providing a service and external organisations like SITA, BT, etc) to ensure both the quick resolution of incidents and problems and the smooth running of our.
• Driving Continuous Improvement by proactively identifying & highlighting issues and risks that may impact the services provided by Emirates Group IT or the Technical Operations Centre (TOC).

United Arab Emirates

• Compass Integrated Security Solutions (CRM International) is the leading EMEA provider of specialist risk management in hostile environments and management consultancy.ICT Coordinator – Support and Administration
• Responsible for installation and administration of SQL Server Reporting Services (SSRS); responsible for generating and publishing BI reports from the Convoy Operations Database.
• Maintained the SQL Server 2008 Database along with MS Dynamics (GP), FRx, and Integration… Show more Compass Integrated Security Solutions (CRM International) is the leading EMEA provider of specialist risk management.
• Maintained the SQL Server 2008 Database along with MS Dynamics (GP), FRx, and Integration Manager Administration.
• Installation, configuration and troubleshooting of server backup storage devices and robotic tape autoloaders.
• Proactive and Reactive Support/Maintenance of Servers, running Windows Server, Exchange Server, Active Directory, Citrix Server, Virtual Server(VMWARE), Terminal Services, File Server, NAS, and Cisco Routers and.

Dubai

• Schlumberger is the world's leading oilfield services company supplying technology, information solutions and integrated project management that optimize reservoir performance for customers working in the oil and gas.
• Provide technical Support (via remote and phone assistance) for Global Clients (Europe, Middle East, Asia, Africa) for various computer, server, network and application issues.
• Application support… Show more Schlumberger is the world's leading oilfield services company supplying technology, information solutions and integrated project management that optimize reservoir performance for.
• Application support covering: HP OpenView; IT security; McAfee ePO, MS Applications & Office 2007; IT security encryption; E-mail applications from installation; troubleshooting and mail migration.
• PKI (provisioning, certificate creation and troubleshooting).
• Support and configure secured Gateway VPN Mobile Services.

United Arab Emirates

• ERP/IT Administrator
• IT HEAD responsible for the over-all IT operation and technology implementations.
• Performed a full range of system administration functions of all IT systems: servers and equipment including Exchange 2003, ISA 2004, Citrix, Microsoft Dynamics(GP), CRM, VERITAS Backup, SQL 2000 database server, Cisco.
• System and database setup for data organization,… Show more ERP/IT Administrator
• System and database setup for data organization, report generation and data analysis on inventories.
• Involved in procurement and bidding process for IT equipment and supplies requirements.

• IT Coordinator –Kingdom of Saudi Arabia
• IT HEAD responsible for the over-all IT operation in the whole of KSA.
• Performed a full range of system administration functions of all the IT servers for the whole KSA operation.
• Maintained functionality of wired and wireless network connections.
• Supervised the setup and installation of POS (system and stand-alone database) for 55 retail stores.
• System and database setup for data organization, report generation and data… Show more IT Coordinator –Kingdom of Saudi Arabia

Philippines

• Network/System Administrator
• Performed a full range of system administration functions of Microsoft’s ISA 2004 server firewall/proxy, Exchange server 2003 mailing system, CISCO Network devices (LAN and WAN), Domain Controller on Windows 2003.
• Formulated and implemented reliable Back-up and Disaster Recovery Plan for all the Network Servers.
• Designated as the Head of the Communication and Network Unit, supervised the completion… Show more Network/System Administrator
• Designated as the Head of the Communication and Network Unit, supervised the completion of the company’s 79 district offices and 12 regional offices Local Area Network set-up and connection.
• Provided onsite and phone Technical Support to the main, regional and district offices regarding Operating System, Computer Units and Network problems.

Philippines

• Maintained systems, workstations, servers and networks availability and continuous functionality.
• Performed a full range of system administration function for RedHat Linux Squid Proxy Server.

• Educated students on computer subjects in a positive and stimulating approach.
• Maintained continuous functionality of the computer room and all laboratory computers.