Augusto Erni Jr Email & Phone Number

Langford, Bc, Ca

British Columbia, Canada

Dubai, United Arab Emirates

•Responsible for the maintenance, configuration, administration, upgrade, and disposal operation of computer systems, network infrastructure devices, and servers. •Provide recommendations, documentation, and technical specifications to IT Operations Manager for planning and implementing new or upgrades of IT infrastructure components and assets. •Perform and monitors regular backup operations, project data archiving and restoration, data protection, disaster recovery, and failover… Show more •Responsible for the maintenance, configuration, administration, upgrade, and disposal operation of computer systems, network infrastructure devices, and servers. •Provide recommendations, documentation, and technical specifications to IT Operations Manager for planning and implementing new or upgrades of IT infrastructure components and assets. •Perform and monitors regular backup operations, project data archiving and restoration, data protection, disaster recovery, and failover testing using On-prem and Cloud Disaster Recovery strategies. •Conducts regular physical and remote health checks of the Datacentre Servers, Network Devices, CCTV, Door access control, Cooling and Fire suppression system. •Regular involvement in vendor communication, coordination, proof of concept, troubleshooting, bidding, and procurement of IT hardware and software assets and enterprise solutions. •Conducting regular mentoring and knowledge sharing sessions to Junior level support engineers. •Storage Capacity Management - NetApp FAS (Fabric Attached Storage) for main offices and Synology NAS storage for site offices which includes Volume and Share provisioning, housekeeping, backup, snapshots, and archiving. •SCCM administration particularly on Windows security patch management, Windows OS Images PXE Boot deployment, and enterprise application deployment. •Network Administration of Cisco Meraki Firewall, Access Points, and Switches. Administration task includes blocking and whitelisting websites and domain, content filtering, VPN client provisioning, and monitoring, Wifi access administration, overall network utilization monitoring, and reporting. •Responsible for commissioning and decommissioning new & old office's IT infrastructure starting from setting up physical servers RAID configurations, VMware VSphere ESXi Host installation, Datastore provisioning, virtual server creation - Active Directory promotion, DNS, DHCP, Print Server, Radius, File Server. Show less

Dubai, United Arab Emirates

• Achievements: Awarded NAJM excellence award for excellent quality in customer service.• Handling inbound and outbound calls, remotely resolving incidents and problems to provide a superior service to our customers both internal to EG-IT and external to the Group and Mercator Customers. Ensuring that the service provided is in line with the specific qualitative or quantitative targets and Key Performance Indicators (KPIs) of the task.• Analysing reported incidents and provide solutions… Show more • Achievements: Awarded NAJM excellence award for excellent quality in customer service.• Handling inbound and outbound calls, remotely resolving incidents and problems to provide a superior service to our customers both internal to EG-IT and external to the Group and Mercator Customers. Ensuring that the service provided is in line with the specific qualitative or quantitative targets and Key Performance Indicators (KPIs) of the task.• Analysing reported incidents and provide solutions to our customers enabling them to resume their work with a minimum disruption and within the agreed Service Level Objectives, KPIs and targets set.• Coordinating with service providers (both EG-IT teams providing a service and external organisations like SITA, BT, etc) to ensure both the quick resolution of incidents and problems and the smooth running of our departmental and global operations.• Driving Continuous Improvement by proactively identifying & highlighting issues and risks that may impact the services provided by Emirates Group IT or the Technical Operations Centre (TOC).• Maintaining the corporate data library and carry out regular audits, archival testing and recovery testing to ensure data can be retrieved as per the defined RTOs (Recovery Time Objectives) and RPOs (Recovery Point Objectives).• Following process & procedures in line with the TOC policies. Carry out knowledge transfer sessions within the team thus encouraging the culture of continuous learning & knowledge sharing.• Providing input to and co-ordinate with technical teams to reduce number of recurring incidents (including security threats), to increase system availability and to reduce business impact in case of system failure as well as provide feedback to improve the automation of root cause analysis within the monitoring tools. Provide relevant feedback to technical, application and project team's developers to ensure fast incident/problem resolution. Show less

United Arab Emirates

Compass Integrated Security Solutions (CRM International) is the leading EMEA provider of specialist risk management in hostile environments and management consultancy.ICT Coordinator – Support and Administration • Responsible for installation and administration of SQL Server Reporting Services (SSRS); responsible for generating and publishing BI reports from the Convoy Operations Database.• Maintained the SQL Server 2008 Database along with MS Dynamics (GP), FRx, and Integration… Show more Compass Integrated Security Solutions (CRM International) is the leading EMEA provider of specialist risk management in hostile environments and management consultancy.ICT Coordinator – Support and Administration • Responsible for installation and administration of SQL Server Reporting Services (SSRS); responsible for generating and publishing BI reports from the Convoy Operations Database.• Maintained the SQL Server 2008 Database along with MS Dynamics (GP), FRx, and Integration Manager Administration.• Installation, configuration and troubleshooting of server backup storage devices and robotic tape autoloaders.• Proactive and Reactive Support/Maintenance of Servers, running Windows Server, Exchange Server, Active Directory, Citrix Server, Virtual Server(VMWARE), Terminal Services, File Server, NAS, and Cisco Routers and Firewalls in multiple locations.• Designed, implemented and managed disaster recovery procedures for Symantec backup solutions.• Involved in full project life cycle, manage assets to achieve full financial benefit.• Responsible for testing, maintaining and upgrading Global Satellite Communication System which includes GPS Trackers, Satellite Phones (Iridium/Thuraya), ThurayaIP VSAT.• Assisting on the Technical Call Desk for telephonic and remote support on any IT related issues.• Assisting corporate ICT manager in specifying new/upgrading hardware and software, testing and documentation of all configuration changes in the infrastructure. Show less

Dubai

Schlumberger is the world's leading oilfield services company supplying technology, information solutions and integrated project management that optimize reservoir performance for customers working in the oil and gas industry with 80,000 global employees.IT Service Desk Analyst• Provide technical Support (via remote and phone assistance) for Global Clients (Europe, Middle East, Asia, Africa) for various computer, server, network and application issues. • Application support… Show more Schlumberger is the world's leading oilfield services company supplying technology, information solutions and integrated project management that optimize reservoir performance for customers working in the oil and gas industry with 80,000 global employees.IT Service Desk Analyst• Provide technical Support (via remote and phone assistance) for Global Clients (Europe, Middle East, Asia, Africa) for various computer, server, network and application issues. • Application support covering: HP OpenView; IT security; McAfee ePO, MS Applications & Office 2007; IT security encryption; E-mail applications from installation; troubleshooting and mail migration.• PKI (provisioning, certificate creation and troubleshooting).• Support and configure secured Gateway VPN Mobile Services.• Managed and supported WLAN/LAN networks for internal and external clients.• Supported ERP, CRM, Procurement, and Accounting Applications (Lawson, FTL, Hyperion Financial Management, SAP, OFS Reporter, GOLD-MFgPro, SWPS, Siebel); LDAP and Active Directory.• Intensively worked on Remedy and Apropo Ticketing Systems. Show less

United Arab Emirates

ERP/IT Administrator• IT HEAD responsible for the over-all IT operation and technology implementations.• Performed a full range of system administration functions of all IT systems: servers and equipment including Exchange 2003, ISA 2004, Citrix, Microsoft Dynamics(GP), CRM, VERITAS Backup, SQL 2000 database server, Cisco Pix515 & 1841 routers, DFS, Domain, Intranet, Printers/Plotters, workstations, Anti-Virus Server and File Server.• System and database setup for data organization,… Show more ERP/IT Administrator• IT HEAD responsible for the over-all IT operation and technology implementations.• Performed a full range of system administration functions of all IT systems: servers and equipment including Exchange 2003, ISA 2004, Citrix, Microsoft Dynamics(GP), CRM, VERITAS Backup, SQL 2000 database server, Cisco Pix515 & 1841 routers, DFS, Domain, Intranet, Printers/Plotters, workstations, Anti-Virus Server and File Server.• System and database setup for data organization, report generation and data analysis on inventories.• Involved in procurement and bidding process for IT equipment and supplies requirements.• Co-headed the Terrasoft (CRM) and Microsoft Dynamics (ERP) integration project.• Introduced and formulated IT Policies and IT awareness for all users. Show less

IT Coordinator –Kingdom of Saudi Arabia• IT HEAD responsible for the over-all IT operation in the whole of KSA. • Performed a full range of system administration functions of all the IT servers for the whole KSA operation. • Maintained functionality of wired and wireless network connections.• Supervised the setup and installation of POS (system and stand-alone database) for 55 retail stores.• System and database setup for data organization, report generation and data… Show more IT Coordinator –Kingdom of Saudi Arabia• IT HEAD responsible for the over-all IT operation in the whole of KSA. • Performed a full range of system administration functions of all the IT servers for the whole KSA operation. • Maintained functionality of wired and wireless network connections.• Supervised the setup and installation of POS (system and stand-alone database) for 55 retail stores.• System and database setup for data organization, report generation and data analysis for inventories.• Involved in procurement and bidding process for IT equipment requirements.• Documented and prepared user manuals for POS functionality and usage for KSA and UAE operations.• Conducted trainings for staff on POS application operation. Show less

Philippines

Network/System Administrator • Performed a full range of system administration functions of Microsoft’s ISA 2004 server firewall/proxy, Exchange server 2003 mailing system, CISCO Network devices (LAN and WAN), Domain Controller on Windows 2003 Server Active Directory, SQL 2000 server databases.• Formulated and implemented reliable Back-up and Disaster Recovery Plan for all the Network Servers.• Designated as the Head of the Communication and Network Unit, supervised the completion… Show more Network/System Administrator • Performed a full range of system administration functions of Microsoft’s ISA 2004 server firewall/proxy, Exchange server 2003 mailing system, CISCO Network devices (LAN and WAN), Domain Controller on Windows 2003 Server Active Directory, SQL 2000 server databases.• Formulated and implemented reliable Back-up and Disaster Recovery Plan for all the Network Servers.• Designated as the Head of the Communication and Network Unit, supervised the completion of the company’s 79 district offices and 12 regional offices Local Area Network set-up and connection.• Provided onsite and phone Technical Support to the main, regional and district offices regarding Operating System, Computer Units and Network problems.• Conducted computers and networking seminars to corporate employees and officers who need to be well informed of the basic IT operations.• Involved in procurement and bidding process for IT equipment requirements. Show less

Philippines

• Maintained systems, workstations, servers and networks availability and continuous functionality.• Performed a full range of system administration function for RedHat Linux Squid Proxy Server.

• Educated students on computer subjects in a positive and stimulating approach.• Maintained continuous functionality of the computer room and all laboratory computers.