Built strategies and led initiatives that helped the organization transition from a start-up to an enterprise-level company. UX Lead over the DesignOps team. Responsible for strategic planning and initiatives, which include but are not limited to: • The transition from Sketch to Figma.• Defined process for contributing to the Figma UI Kit, which took into account UX documentation for developers.• Planning and leading design system documentation library efforts.• Introduced and set cadences for UX workshops. • Work directly with scrum teams to build global, reusable, dev-friendly components for the dev design system library.Other accomplishments and duties• Managed a team of UX designers' priorities and workloads while ensuring high-quality final design output while having a plan to measure outcome post-release. • Oversaw UX Team creating mockups, prototypes, and other UX-related deliverables by introducing weekly design critiques.• Introduced Quartly Virtual Team hangouts to bring up morale.• Collaborated with Developers, Product Managers, and Marketing teams on the execution of our company rebranding and UI refresh efforts.• Championed unmoderated usability testing with a strong partnership with the UX Research department.

Followed a detailed lesson plans that include an active discussion environment and project-based learning. Provide empathy, support, and encouragement to students as they go through a life-changing experience. Make learning fun!

Truist was birthed from a merger of BB&T and SunTrust. Our goal was to blend two different web and mobile app experiences into a single one. I am a mobile Principal Designer on the Business Team. My responsibilities include contributing as a designer to my Scrum team, mentoring other designers, and creating consistency across the mobile app by collaborating with the different segments of Truist. To help with that initiative, I introduced UX ceremonies, such as Design Critiques, Design Syncs, and Design Pairing (partnering).

My role at AT&T as a Senior UX Designer is to translate our brand into relevant, relatable, and emotional experiences that inspire our customers to engage with AT&T.• Creative and content strategy for end-to-end customer journey of new opportunities, products and capabilities.• Refined visual designs, compelling content and video for personalized and relevant customer experience.• Align with Brand and National Advertising on design style guidelines and episodic events.• Content strategy and content for UX/Product initiatives and Sprint 0’s

• Worked on analytics reporting tool for business partners.• Collaborate with cross-functional teams.• Ensure consistent UI across all digital platforms.• Test and validate designs based on user insights, to find the balance betweenuser, business, and technical needs.• Identify design opportunities to improve usability.• Take ownership and responsibility for every last detail.

In my tenure here, I have worked on 10 different products, with the most recent ones being the eCommerce application, the customers’ online portal, and the mobile app.• Increased the mobile app usage by 205% MTD (934% YoY).• Increased payments taken by website by 51% MTD (227% YoY).• Lowered call volume to customer center by 36% MTD (163% YoY).• Collaborated with Full Stack Developers in creating Angular component for the design system library.• Introduced unmoderated user testing.

• Managed and optimized the Stewart Library website using HTML and CSS.• Tasked with redesigning the library website.• Lead quantitative, generative, and evaluative research.• Presented proof of concept wireframes for improved architecture.• Designed advertisement for library events and web banners for the monthly book theme.

• Collaborated with studio founders on creating their company website using WordPress, HTML, CSS, and PHP.• Consulted the company on their online marketing strategy, social media, and how to improve their product with analytics and data tracking.

• Worked as Sales Associate and Computer Technician while maintaining studies as a Master’s Degree Candidate.• Active team player contributing to 3rd best store in the district when it came to sales and add-ons.• Provided customers with knowledge and information on products, online security, protection plan and technical support.