Report direct to the Vice President, lead a team while managing operational and risk management functions that include setting the strategic goals, vision, procedures and projects for operations, logistics and Health and Safety + Quality Assurance ensuring compliance with internal and external guidelines and policies.● As a team lead, ensure the operation is trained and meeting operational expectations;● Manage all building operations for an 18.000 sq ft venue and work diligently to ensure the business runs at optimal efficiency;● Administer operational agreements with multiple partners and manage issues and disputes;● Report to the Vice President on operational and productivity metrics, resource needs, and opportunities for improvement;● Manage the financial budget to maintain the condition of the property and its facilities;● Deliver cost and productivity improvements through improved process and methodologies;● Responsible for all Health and Safety programs within the organization for all employees and internal vendors.● Main point of reference for dialogues with the Toronto Public Health and Compass Risk Management

Represent as a correspondent in Canada the largest, broadest, most read and exclusive media company/publisher for the cooperative market in Brazil. This channel aims to generate inter-cooperation opportunities and presence growth between cooperatives from both countries and was only created due to the strong relationship and long-term partnership established in my previous position in Brazil.● Co-created the first independent international channel of communication between both countries aiming to generate and communicate at a high level, contents related to the Canadian cooperative system and its development, business models and innovative practices to the Brazilian cooperative industry;● Dive deeply to understand the variety of Canadian cooperatives including online research, talks with cooperative leaders, and site visits;● Acknowledge the importance and representativity of the Canadian cooperative system to the World and therefore to Brazil and focus to utilize this unique channel to disseminate practical content to generate ideas and opportunities through inter-cooperation.

Managed the day-to-day relationships with applicable counterparties or partners and worked on short-term and long-term asset optimization opportunities, issues or disputes, ensured compliance with applicable agreements and acted as the lead point of contact on applicable insurance contract matters.● As a National Lead, managed all insurance contracts and provided direct support to the largest financial cooperative system in the country (BANCOOB and SICOOB);● Managed the implementation and delivery of products and services through the centralized/regional management system;● Solidified strategic partnerships that resulted in significant brand and sales growth for the branches; ● Formulated strategies to ensure goals and objectives were continually achieved;● Ensured quality of service met expected standards. Analyzed and resolved quality, client, and sales problems;● Led presentations at workshops and events and served as a representative at insurance exhibitions.

Ensured the delivery of quality insurance products and services to customers in accordance with established regulatory requirements, company policies and procedures, and branch service standards.● Trained and developed a team of brokers on sales and delivery of insurance products and services; ● Retained accountability for meeting or exceeding branch network growth, sales, service, financial, and other key performance indicators;● Assessed local market and identified current and prospective opportunities to obtain new clients;● Monitored sales and performance indicators and took corrective action when necessary to ensure targets/goals were met.

Analyzed and helped develop insurance processes and programs, prepared documents and insurance contracts, administer agreements, and settled contested insurance matters.● Supported commercial managers in managing their insurance brokerage portfolios along with monitoring policy renewals, conducting sales follow-ups, handling issues and disputes, and negotiating better insurance coverage terms;● Assisted the Superintendent in identifying prospective brokers in corporate insurance, coordinating meetings with brokers and technical units, and managing commercial events and sales campaigns for the company;● Facilitated and supported cross-functional business initiatives to achieve objectives;● Managed a high volume of inquiries and requests promptly, by prioritizing effectively.