Augusto Ruiz-Eldredge work email
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Augusto Ruiz-Eldredge personal email
I am an experienced COO, passionate about working with startups, early-stage, and growth-stage companies. Throughout my career, across different companies in the FINTECH sector and non-profit organizations, I have been driven by an unwavering commitment to make a difference and improve the lives of the customers we serve. My results-driven work is fueled by my passion for the products and services I build. To grow and stay competitive, companies need to improve processes continuously, scale teams, execute long-term roadmaps, and implement the latest technologies. As an experienced COO, I help companies do that. I give them the structure and framework required to succeed. I enjoy the cross-functional work associated with the role of an operations leader and especially love being an early-stage executive at fast-growing and innovative companies where I can make a difference. As a leader, I understand the importance of having a data-driven approach and implementing clear KPIs. However, I look beyond the numbers and value the customers we serve, the communities we impact, and the people that help create a great customer experience and provide stellar customer support. I firmly believe every company’s mission should be mindful of the multiple stakeholders they serve. Some key things to know about me:- I love building something out of nothing. I have grown and scaled startups from inception to over $1B in GTV.- I am a global and remote operator, managing large international teams across multiple locations, including Spain, Mexico, Guatemala, India, Canada, Peru, and the Dominican Republic.- I enjoy developing innovative products. At Unidos Financial Services, I helped develop and launch the first ever cross-border remittance prepaid debit card to Latam.- Efficiency is part of my game. I have a passion for constantly making things better. - I love building and developing winning teams. As a leader who has managed teams of 130+ people, I believe in giving people a structure and framework where they can succeed. - I have a unique ability to manage multiple projects and deal with many stakeholders (C-Suite executives, Board of Directors, partners, vendors). People enjoy working with me because of my professional and positive attitude, core values, integrity, and ability to communicate with people at all levels. Wherever I work, I cultivate a culture of high-performing individuals and teams that are in sync with the needs of our clients and aligned with the company’s vision.
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Chief Operating OfficerPaymedixIrvine, Ca, Us
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Chief Operating OfficerTempopay Sep 2022 - PresentIrvine, Ca, UsFINTECH and Healthtech company providing an affordable and simple benefit that allows employees of participating companies to pay for and finance healthcare expenses. ✦ Implemented robust risk management framework, including transaction monitoring, underwriting protocols and partnerships with industry leading vendors, to minimize potential financial exposure. ✦ Working in collaboration with our issuing bank, oversaw the implementation of a comprehensive compliance program, including KYB, KYC and AML policies, ensuring adherence to all relevant government and card regulations. ✦ Developed an efficient financial operations infrastructure to track and reconcile all card activity, and perform timely settlement with the card networks and sponsor bank. ✦ Hired and trained near-shore customer support team with a customer-centric culture, and clear processes and policies, resulting in a 90% CSAT score. -
Senior AdvisorOccams Advisory Sep 2022 - Dec 2023Sarasota, Florida, Us -
CooOccams Advisory Apr 2019 - Sep 2022Sarasota, Florida, UsOccams Advisory is the premier, full-service advisory firm for small and medium sized business clients.We serve not only as a trusted advisor, but also as a key growth partner as we support our clients through the entire business lifecycle. We combine Fortune 500 expertise, our own entrepreneurial experience and a global, diverse perspective to deliver world class advisory services to small businesses.
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Co-Founder/ CooEquipay Jan 2019 - Sep 2022Beverly Hills, California, UsFINTECH payments company providing alternate payment solutions for merchants in high risk verticals. Led development of systems, product, processes, and human capital focused on delivering a quality payment solutions across multiple industry verticals.✦ Drive transformative improvement strategies through redesign of company structure and processes, ensuring product delivery meets customer requirements and results in positive customer experience.✦ Directed design, implementation, and release of innovative features for proprietary payments solution.✦ Execute strategies to accommodate fast-paced company growth, leading process to add and define key leadership roles across multiple departments.✦ Expanded and trained company’s product, operations, and customer support teams, adding multiple new hires in the first year✦ Built risk management department to oversee merchant underwriting and ongoing risk monitoring -
Coo/ Senior Vice President - Product Strategy & DevelopmentUnidos Financial Services Inc Jan 2015 - May 2018New York, Ny, UsIn this position, I was the executive leader for a large global remittance company with operations totaling billions of dollars annually. ✦ I served as the driving force for the overall direction in business strategy, daily operations, and execution of all product development initiatives companywide, leading a team of nine direct and 100+ indirect reports. ✦ I oversaw the Risk Management team and the creation of fraud prevention policies and procedures to reduce the company’s financial exposure. I also ensured the quality support of all company operations through the strategic hiring and training of the back-office team.✦ Developed multi-million-dollar financial services digital application for unbanked and underbanked customers, overseeing entire product lifecycle from initial requirements and business plan to successful launch, monitoring performance and recommending enhancements, ensuring attainment of objectives.✦ Formulated key partnership with CEO and executive team in development of platform providing financial services solutions through web-based and mobile applications, targeting retailers and financial institutions.✦ Promoted strategic alignment across all proprietary platform functions and products through evaluation and selection of industry vendors. -
Vice President Of Operations & ProductUnidos Financial Services Inc Jul 2010 - Dec 2014New York, Ny, UsI was promoted to lead the strategy roadmap and operations for the Finance and Product departments’ product functionality and launches across the US, overseeing an international team of 50+ members across multiple divisions. ✦ I devised $7.0M budgets, managed revenue forecasts and P&L by product, performed long-range planning, market and consumer research, and competitive landscape analysis. ✦ I partnered with sales and marketing teams to implement innovative promotional strategies which increased sales volume by over 160% within four years. ✦ I strategically negotiated the M&A process, after acquiring a competitor, effectively communicating the policies and procedures across the entire company. ✦ Directed key aspects of integration of Finance, Operations, and Product departments resulting in 0% operations downtime and employee attrition.✦ Built new Accounting and HR departments from ground up after spin-off from original company, developing procedures and leading operations, including year-end audits to ensure compliance with regulatory requirements.✦ Executed innovative action plans to improve business process efficiencies and expand company growth, leading the product strategy and development for new Check Cashing solution, and implementing new ERP/CRM system.✦ Drove strategic agreement renegotiations with key vendors, reducing Cost of Goods Sold by 10%.
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Director Of OperationsUnidos Financial Services Inc Sep 2006 - Jun 2010New York, Ny, UsI was a founding member of this multi-product financial services company, executing strategic planning in leadership of technical and financial functions focused on the growth of financial viability. ✦ I directed a staff of 40 members in day to day operations generating over $7.0M in annual revenue by the third year, serving over one million customers, and processing over 1M in annual transactions. ✦ Accelerated company growth through design, implementation, and launch of all products including Money Remittances, Bill Pay, and Top Up. ✦ Collaborated with foreign financial institutions and key global retailers in development of operational procedures for company’s flagship product, an international prepaid card program, resulting in successful launch and rollout.✦ Built and expanded Finance department, drafting technical requirements and financial functions to ensure efficiency and accommodate scale for agile growth, recruiting and guiding over 30 employees in AR procedures for over $500M in annual processed payments.✦ Maximized profits through implementation of hedging procedures and parameters for process to purchase foreign currencies.✦ Established continuous communication of financial and operational strategy, translating complex concepts into actionable solutions, ensuring companywide understanding of organizational objectives.
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Money Remittances ManagerRemesas Quisqueyana 2002 - 2006Lawrenceville, UsIn this role I supervised the operations, product P&L, cash flow management and funds allocations for a money remittance company with revenues totaling $15M, serving the Hispanic community across 20 states. ✦ I strategically defined optimal sources of working capital and developed key relationships with over 60 affiliates across 25 countries. ✦ I was the account executive for 30 major US and international corporate partners across 10 countries.✦ Expanded company growth through establishing 30 new pay-out correspondents, implementing operations across 10 new countries.✦ Drove implementation of FX hedging procedures, reducing exposure to fluctuating currencies, increasing margins by 60%.✦ Partnered with sales team in development of growth strategies, identifying opportunities in prospective and underdeveloped markets.✦ Designed and launched new money transfer products and services achieving 70% automation of money transfer procedures.✦ Accelerated annual growth by 20% over three years through development of incentive plan for sales division.✦ Slashed expenses through consolidation of units and processes, serving as key member of Cost Reduction Committee.
Augusto Ruiz-Eldredge Skills
Augusto Ruiz-Eldredge Education Details
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Instituto Tecnologico De Santo DomingoBusiness Administration And Management -
Suffolk University - Sawyer Business SchoolFinance And Financial Management Services
Frequently Asked Questions about Augusto Ruiz-Eldredge
What company does Augusto Ruiz-Eldredge work for?
Augusto Ruiz-Eldredge works for Paymedix
What is Augusto Ruiz-Eldredge's role at the current company?
Augusto Ruiz-Eldredge's current role is Chief Operating Officer.
What is Augusto Ruiz-Eldredge's email address?
Augusto Ruiz-Eldredge's email address is ar****@****ial.com
What schools did Augusto Ruiz-Eldredge attend?
Augusto Ruiz-Eldredge attended Instituto Tecnologico De Santo Domingo, Suffolk University - Sawyer Business School.
What skills is Augusto Ruiz-Eldredge known for?
Augusto Ruiz-Eldredge has skills like Financial Services, Finance, Risk Management, Business Strategy, Product Development, Financial Analysis, Strategic Planning, Financial Modeling, Operations Analysis, Strategic Partnerships, P&l Forecasting, Product Lifecycle Management.
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