Chong Jin Augustus Wee Email & Phone Number

Singapore

Singapore

Seeking opportunity to create values for all stakeholders in HUMAN & TALENT DEVVELOPMENT either in the sector of HIGHER EDUCATION or HOSPITALITY & TOURISM

Singapore

Driving Service Culture & Framework that humanises the business, the product. the services, and the service experienceCustomer Service DesignService Professional DevelopmentCustomer Experience Training & Development

Singapore

Singapore

Designed, Developed and Delivered the Diploma in Hospitality ManagementCoach and Counsel hospitality students from the classroom learning and on-the-job trainingManages the On-The-Job Training Program for all hospitality students including industry engagement

Singapore

Training and Curriculum Development Supports for the Hospitality & Tourism FacultyDiploma in Hospitality Management

Singapore

Managed all academic aspects of the different programmes (Certificates, Diplomas, Advanced Diplomas & Degrees) offered including academic resources, monitored academic progress, certification and managed all trainers.

Singapore

Training and Assessment1. Certificate, Diploma & Advanced Diploma in Hospitality Management;2. Customer Service3. Front Office Operations, Service and ManagementAcademic Operations Focus1. Student Service - Student Eligibility, Student study progress and monitoring etc.2. Lecture Schedule and Claims Management3. Course Materials Development4. Program Management

Singapore

Free-lance training at STEi Institute in the following courses:-1. Diploma in Hospitality Management (DHM);2. Certificate in Accommodation Operations (CAO);3. Specialized in Front Office Operations and Hospitality Information System Modules

Singapore

Providing Training & Assessment Solutions to companies with locally and internationally recognized accreditation.Appointment as Management Representative for the ISO Quality Management System of the Company, and assist in ISO Consultancy Services.

Singapore

Support the Financial Controller and team in the department operations.Key Achievement:1. Redesigned the fee collection process achieving 0% payment default.2. Positive feedback from car owners for proper management of special lot request.

Singapore

Managed a small private club including business development.

Singapore

Oversees and supports front office operations from management of guest services, staff, processes, and systems to ensure effective delivery of service experience. Maintained collaborative relationships with other departments and external suppliers, such as travel agencies, and travel services to facilitates engaging and unforgettable guest experiences.Key Achievement: Co-managed the restructuring of the front office operations from the front counters to the business centre, club lounge, and gift shop.

Singapore

Oversees overall outlet operations to continuously improve sales and operational efficiency.Key Achievement: 1. Redesigned the production process to manage wastage and cost efficiency.2. Implemented sales strategies to promote new products and offerings.

Singapore

Oversees and supports front office operations from management of guest services, staff, processes, and systems to ensure effective delivery of service experience. Maintained collaborative relationships with other departments and external suppliers, such as travel agencies, and travel services to facilitates engaging and unforgettable guest experiences.Key Achievement: 1. Co-planned to launch the ‘Guest Contact’ initiative including a staff reward program for guestroom upselling.2. Nominated for STB Host of the Year (Tourism Award) 2001.

Singapore

Managed the shift operations of the front operations from routine services to services beyond the counter.Key Achievement: Co-planned and implemented the ‘Computer Concierge’ Service offering internet connecting support in the guest rooms.

Singapore

Managed the night operations of the hotel from guest services, staff management, to hotel night audit.Key Achievement: Redesigned the night auditing process to improve the accuracy check the data from front operations.

Singapore

Managed the shift operations of the front operations from routine services to services beyond the counter.Key Achievement:Managed stayover arrangements for passengers on delay flights. Handled all queries and resolved complaints or issues from the stayover till post-departure reporting.

Singapore

Managed the night operations of the hotel from guest services, staff management, to hotel night audit.Key Achievement:Managed stayover arrangements for passengers on delay flights. Handled all queries and resolved complaints or issues from the stayover till post-departure reporting.

Managed the night operations of the hotel from guest services, staff management, to hotel night audit.Key Achievement:Managed stayover arrangements for passengers on delayed flights. Handled all queries and resolved complaints or issues from the stayover till post-departure reporting.

Singapore

Managed team of service staff to create and enhance guest experience during different work shifts. Conducted on-the-job training to onboard new hire and continuous learning for all staff. Managed all feedback to maintain the delivery of excellent service for all guests.Key Achievement:1. Implemented OJT learning plan for all staff during their tenure period.2. Redesigned the requisition process with a revised par stock for all listed items for Front Office improving operation effectiveness and cost efficiency.

Singapore

Created enticing and unforgettable guest experience from room reservations to checkout. Handled any complaints offering service recovery for any disgruntled guest.Key Achievements: Awarded the Employee of the Year (Guest Contact Category) [1993]

Singapore

Engaged clients to create event experiences for both personal and corporate occasions. Collaborate with the different departments from marketing to purchasing to setup to operations. This includes managing client and their experience.Key Achievements: Managed successful negotiations of a quarterly average of about 2 to 3 weddings, and 10 personal and corporate events including dinner & dance, meetings, assortment or birthday celebrations, and church services.

Singapore

Gained real-world experience in all the departments in the hotel. Able to apply academic knowledge in different tasks assigned and acquired critical skills such as interpersonal skills, team-work, and problem-solving.Key Achievements:Proposed revision of internship program from 6 months to 1 year to achieve more comprehensive learning outcomes.

Diploma In Retail (E-Commerce: Omni-Channel), Retailing And Retail Operations

PROGRAM MODULES ✅ RET-ICT-5001-1.1 Emerging Technology| 18 Nov 2021 (SFOM) ✅ RET-OTO-4005-1.1 Search Engine Optimization [SEO] | 10 Dec.

Certificate Of Completion: Sgus Programme In Digital & Leadership Skill, Retail & Business

DIGITAL & LEADERSHIP SKILLS TO EXCEL IN THE FUTURE OF RETAIL & BUSINESS Certificate of Completion ✅ Thrive in Digital Disruption Learn.

Specialist Diploma In Retail (Retail Operations), Retailing And Retail Operations

SPECIALIST DIPLOMA IN RETAIL (RETAIL OPERATIONS) ✅ RET-PMD-5005-1.1 Personal Effectiveness | 18 Oct 2021 (SFOM) ✅ RET-CEX-5014-1.1 Service.

Specialist Diploma In Applied Learning & Teaching (Sdalt), Adult And Continuing Education And Teaching, Gpa: 2.31/4.00

SPECIALIST DIPLOMA IN APPLIED LEARNING & TEACHING ✅ Principles of Learning ✅ Effective Communication for Teaching & Learning ✅.

Advanced Food Hygiene, Food & Beverage

Advanced Certficate In Training & Assessment (Acta), Adult And Continuing Education And Teaching

✅ Interpret The Singapore Workforce Skills Qualification Framework ✅ Apply Adult Learning Principles and Code of Ethics relating.

Higher Diploma In Hotel Management, Hotel, Motel, And Restaurant Management

Activities and Societies: SHATEC Dragon Boat Team (1989 - 1991) ✅ Team Manager (1990 - 1991) ✅ Organized SHATEC Charity Dragon Boat Event.

Gce 'A', Science

Activities and Societies: Community Services ✅ Old Folk’s Home Visit (1984) ✅ School Walkathon (1984) Red House (Swift) ✅ House Captain.

Gce 'O', Technical

Activities and Societies: Safety First Club ✅ Founding President (1981) English LDDS ✅ Treasurer / Editor (1982) Chinese LDDS ✅ Member.

Psle, Primary Education

Activities and Societies: ✅ Enrichment and Drama Club (1976 - 1977), ✅ Swimming (1977 - 1979) School Swimming Event - 4X50m Relay (Bronze)