Project Manager AMDOCS March 2017 – December 2019• Successfully managed Project Life Cycle and processes • Managed design meetings with Engineers, Architects, and all stakeholders to ensure quality of service • Acted as a liason between Amdoc customers, partners, and internal stakeholders• Assessed the needs of a given support requirement and prioritized to ensure cases are handled at the correct resource level and with appropriate focus• Managed and tracked milestones and provided performance status by updating tools and resources using PRISM and Microsoft applications• Ensured client documentation and records were updated and collaborated with stakeholders regarding deadlines, responsibilities, monitoring, summaries, and status• Acted as a central point of coordination and communication for customers, partners, and internal stakeholders• Assisted project managers and senior developers in the gathering and documentation of business requirements• Coordinated projects with other internal departements and external organizations involved. Assited in planning and implementing company projects including participation in design and testing phases• Provided weekly project status reports and performance data to senior level management and stakeholders via PRISM, Excel, and PowerPoint. Developed and presented status reports on project timelines, issues, jeopardy’s, etc.

• Successfully implemented multiple IT projects, provided the knowledge of technology and vision to support EPIC’s business objectives as well as evaluated and recommended all software for business processes• Assisted in the development and testing of custom applications• Trained users on effective use of the custom software package• Executed other job responsibilities as assigned• Provided analytical support to the Project Management Office• Assisted in the creation and implementation of project plans• Maintained project specific documentation and records involving multiple contributing teams• Coordinated projects and events and maintained communication with all parties involved• Communicated with user communities, project teams, management and vendors to collect project related information to keep accurate and up-to-date project records• Prepared a variety of periodic and ad hoc reports for technical management and business groups, and distributed project related data and documentation as appropriate including budget data, project status reports, vendor information, requirements, policies, and procedure documents• Acted as liaison and primary point of contact for various contributing parties• Contributed to project specific tasks such as requirements gathering• Worked on a six million dollar project that included ground up construction and build of a new building• Managed a team from project conception to deployment• Provided analytical support to the Project Management Office• Prepared standard and ad hoc status reports • Provided day to day project support to other project managers

• Managed and delivered low risk projects with medium to large sized development teams• Assisted the Lead Project Manager and Release Manager with project deployment and delivery• Prepared and assisted with project documentation, scheduling, issue tracking, resource management, development, and QA tasks• Liaised with project stakeholders directly to define and deliver their needs• Created and maintained SharePoint folders, set up files to ensure that all project information is appropriately documented and secured• Monitored the progress of the project and made adjustments as necessary to ensure the successful completion of the project• Established a communication plan to maintain consistent contact with stakeholder, team members, and management/leadership• Utilized PRISM to update project status and artifacts and followed ITUP standard processes• Provided analytical support to the Project Management Office• Prepared standard and ad hoc reports if and as needed• Ensured each request had sufficient information to assess the project• Kept an up-to-date repository of projects underway and requested pending review• Set up milestone applicability and maintained multiple application defect list• Facilitated Go/No Go meetings for project deployments• Managed production weekend coverage activities

• Led teams across broad technical, financial, and business disciplines• Provided Subject Matter Expertise in the area of Customer Relationship Software (including Time Management, Travel, and Expense Management)• Worked with technology teams to enhance functionality of Business Software Systems to provide customers maximum usage potential• Assisted project manager in managing project workflow• Prepared and maintained project schedules, meetings, and training development agenda as well as captured meeting minutes and recorded action items• Tracked and reported on projects whilst reviewing presentations and training modules• Effectively applied organization skills toward facilitating efficient project execution through document management, vendor financial, accounting management, and business unit charges administration with a strong focus on delivering high-value projects with quality standards• Developed critical client relationships through being available for client requests, worked collaboratively with outside parties (design teams) to accomplish client goals and maintained close communication with project team regarding client contact tactics and strategies