Autumn Hughes Email & Phone Number

Salisbury, Maryland

-Manages a staff of 5- including hiring, firing, performance reviews, and training.-Guided the business through 15% growth during my current tenure, including a 39% growth in new patients.-Cultivates a workplace culture that encourages autonomy, passion, inclusiveness, and variety.-Run various grassroot marketing campaigns to generate new traffic and patients while supporting local businesses.-Create original content for the company's Facebook, Instagram, TikTok and monthly email newsletter.-Create marketing budget and calendar, with quarterly reporting.-Manages and develops relationships with third party vendors.

Salisbury, Md

- Re-branded company website's presence.- Create and edit print advertisements used in, but not limited to, magazines and billboards.- Collaborate with partnership teams to facilitate branding material.- Coordinate with marketing director on a weekly basis regarding goals set and achieved on a weekly basis.- Organized successful ribbon cutting for opening of new clinic.- Troubleshoot and resolve software problems staff has.- Write user guides for colleagues regarding better uses of the system (DocuTAP).- Communicate with all managers what will affect their staff directly when system updates occur.- Train new hires in the system and field any questions they have.

Salisbury, Maryland

• Develop and manage the first online marketing campaigns for Krause Smiles, effectively driving brand awareness, engagement and traffic to social media pages (Facebook and Instagram).• Coordinate between patients, and health experts to provide accurate medical services on time.• Communicate with patients and explain to them medical terms, dental procedures, and insurance denials.

Salisbury, Maryland

•Conduct research on all accounts with a credit balance.•Provide all documentation for management to print refund checks.•Utilize Microsoft Office products to create spreadsheets, fax templates, refund letters, etc. •Train and prepare new employees for their specified positions.•Work with insurance representatives and patients to ensure overpayments are awarded correctly.•Offer basic technical support and troubleshooting for Xerox products, Microsoft Office, and Windows.•Created and implemented new filing system for all payments and correspondence the office receives.•Generate audit trails for specific payers as needed.•Utilize customer service techniques with patients who visit our office or mail in correspondence.

Salisbury, Maryland

• Learned marketing techniques and for social media platforms.• Helped design and create webpages for website.• Used Photoshop to gain advanced proficiency when making graphic images.• Worked with other staffers to decipher project needs.

Bachelor’S Degree, Communication And Media Studies

High School