Maria Aurora Mcintire Email & Phone Number

Jarrell, Tx, Us

Austin, Texas, United States

Senior Associate Online Support Social Gaming provides support to improve customer experience, document and track user reported issues, and improve general user sentiment. Performs a variety of daily tasks within a structured support system to best serve a variety of customer values and needs.

Austin, Texas Area

* Provided outstanding support to Lifetime clients by resolving issues, responding to incidents, and answering any questions members have.* Maintained overall safe work environment to reduce safety risks.* Maintained cleanliness of facility, leading to increased customer satisfaction.* Collaborated with peers and other business areas to leverage best practices.* Monitored progress of variety of projects to resolve issues that arose.* Created plan to streamline onboarding and operational support for clients.

22/F Wynsum Corp. Plaza F. Ortigas Jr. Ave. Ortigas Business Ctr, Pasig City

* Provided excellent frontline Vendor support for some of largest game franchises ever published (FIFA, Madden NFL, Battlefield).* Improved internal knowledge bases by providing feedback to process team.* Administer all customer complaints and ensure timely resolution within required guidelines.* Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction across multiple channels of support

Cubao, Quezon City, Philippines

* Inbound sales associate and part of retention queue that addressed any incoming and outgoing for phone contacts, inbound chat, and email inquiries.* Manage high volume of support across multiple contact channels and provide response to all maintaining high quality of services and performance standards.* Cultivated customer loyalty, promoted repeat business and improved sales* Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions