10+ years experience providing excellent customer support & service across multiple phone & email based customer contact industries. Passionate about the highest quality customer service, striving to exceed expectations, has meant proven success making customers happy and tackling those hard to solve problems head on. Positive and patient listener, skilled at explaining technical and complex matters creatively and clearly, I am focused in educating and building positive rapport with customers and colleagues. Solutions focused and genuinely customer-centric, my strong skills in problem solving, analysis and effective communications have evolved meeting the challenge of acquiring proficiency across the reasonably technical backdrop of the renewable and retail energy, telecommunications and information technology sectors.Able to work independently and as part of a team toward collaborative goals of increased efficiency, innovation and continuous improvement. Experienced resolving escalated customer complaints and disputes. Excellent attention to detail; ensuring data integrity, the capturing and reporting of recurring issues and conducting follow up.Intermediate to advanced computing skills across a broad spectrum of systems, including office systems (Word, Excel and Outlook), work-stations (Citrix, PC and Mac), CRM’s (Salesforce, SAP and numerous in house databases) and internet skills (HTML/CSS, browsers and design software).
Listed skills include Multimedia, Web Design, Photography, User Experience, and 31 others.