What I do:• Engaging and patient responding to all types of customer inquiries and complaints using an omnichannel customer service platform.• Making customer complaint reports for evaluation of promotional programs and applications.• Handling verifications process of new registered customer by phone calls.• Sorting the data of eligible customer for promotional program.• Conducting surveys by phone calls to get feedback from customers regarding promotional programs and applications.• Market reasearch: competitor overview, analyzing current trending features by comparing other competitors.

What I do:• Serving customer order for every ready stock order and pre-order stock on Whatsapp, Instagram, and E-Commerce Shopee.• Patient and friendly responding to all types of customer inquiries about product.• Handling E-Commerce Shopee: customer order, uploading product photos, and manage advertising• Making all order report for every week.

Intership at an electrical workshopWhat I do:• Handling weekly maintenance checks of power plant equipment.• Making report of weekly maintenance power plant equipment.