Muhammad Umer Ali Email & Phone Number

Gothenburg, Se

Gothenburg, Västra Götaland County, Sweden

As an Assistant Project Manager, I will play a crucial role in supporting the planning, execution, and completion of projects. I will assist the Project Manager in coordinating tasks, managing schedules, and ensuring project deliverables are met on time and within budget. Responsibilities include tracking project progress, communicating with stakeholders, and maintaining project documentation. i have strong organizational skills, attention to detail, and ability to multitask will be essential in driving project success and achieving team goals. Ideal candidates will have a solid understanding of project management principles and a proactive approach to problem-solving.

Riyadh, Saudi Arabia

IT Project Coordinationo Creating the work efficient plan to complete the project before the dead lines.o Creating the project scheduler & charter and sharing with customer for approvalso Conducting the site survey before starting the project and share the requirements as per the projectcharter/agreement.o Scheduling the sites for all team on daily and weekely basiso Monitoring the ongoing Projects.o Scheduling the customer store/site installation as per provided scheduleo Sharing the projects status on daily basses and creating the project reports weekly & monthly bassesIT Customer Supporto Respond to customer queries in a timely and accurate way, via phone, email or chato Identify customer needs and help customers use specific featureso Monitoring the customer support & issue on daily basiso Monitoring analyzes the support team performance on daily basiso Assigning the team according to SLA & Non-SLA customero Analyze and report product malfunctions (for example, by testing different scenarios or impersonatingusers)o Update our internal databases with information about technical issues and useful discussions withcustomers & close the tickets on daily basiso Share feature requests and effective workarounds with team members

Riyadh, Saudi Arabia

ICT Project Coordinationo Creating the work efficient plan to complete the project before the dead lines.o Scheduling the sites for all team on daily.o Imaging and installation of 7000 PC’s & laptop in Sadara chemical industryo Installation & configuration of 4000 PCs in Al-Rajhi bank head office NRR & Al-Rajhi tower.o Installation of data network testing labeling as per the Al-Rajhi standards. Installation of 4G, 4G7,o Dismantling commissioning Etc. in EST region. managing the multiple teams, assigning of sites,reporting.o Arranging the final delivery to client and sign the WCR / DNo Technical comparisons of the items as per the customer requirement if necessaryo Communicate with customer and arranging the items till the end of project / delivery.ICT Project Administrationo Request for the permissions and legal documents for the ministry’so Managing the safety and other certificate as per the customer requiremento Office documents handling (outgoing and incoming documents)o Request for the IDs for the complete team.IT Expertiseo Work on CRM for handling customers records and datao Trained new staff members in maintaining and repairing network systemso Configuration and maintenance of the assign work and preparing weekly reports and submitting to thehigher authoritieso Trouble shooting PC, windows problems, network design or as per the project requiremento Installation of CCTV cameras and take backup of all CCTV, videos on daily & weakly bases during theproject .

Riyadh, Saudi Arabia

IT ExpertiseTouch Pen (Installation of Touch pen) With Projects for MOH (Ministry of Health) & InnoTech(Innovative Technologies)o Managing the deployment of routers and internal networking to provide point to point connectivity forAll Medical centers for Hajj 2013-2017o Responsible for coordination with MOH & network operation center (NOC) department for connectivityin brancheso Responsible for FAT (Final Acceptance Test) after deployment and testing of network nodes. Checkingthe backup & performance of touch pen Site to Site.STC MRS (Managed Router Services) Projects for MOA (Ministry of Agriculture) & MOSA (Ministry ofSocial Affairs)o Managing the deployment of routers and internal networking to provide point to point connectivity forMinistries branches.o Responsible for coordination with STC for troubleshooting of issues faced during field installations.o Responsible for FAT (Final Acceptance Test) after deployment and testing of network nodes.AVL (AUTO MATIC VEICLE LOCATOR) Project for SAIB (Saudi Investment Bank) and KSU (King SaudUniversity)o Installed and configured AVL in SAIB branches.o Tested connectivity with STC network and checked signal strength. took GPS coordinate using AVLtracking software.

Riyadh Saudi Arabia

Project Coordination (Mobily Public Wi-Fi)Administration/ Project Coordinationo Provided technical support to customers on all network issues.o Coordinated with company and its staff members and provided necessary feedback to customers.o Resolved all problems and coordinated with vendors and network specialists as and when required.Provided customer 24x7 customer support and participated in on-call rotation for it.o Maintained good working relations with all staff members and network operation center (NOC)department

King Fahad Road Riyadh

Bachelor Of Science (Bsc), Computer Systems Networking And Telecommunications, A+

High School Diploma, Computer Science