- Oversee BNL technical support for Google Ads.- Develop and implement strategies to optimize market potential and enhance customer satisfaction.- Lead team development, monitoring, and evaluation to achieve Key Performance Indicators.- Conduct weekly liaison meetings with Google InMarkets managers for reporting and updates.- Address team members' feedback and resolve issues or conflicts promptly.- Recognize and reward high performance and notable accomplishments.-… Show more - Oversee BNL technical support for Google Ads.- Develop and implement strategies to optimize market potential and enhance customer satisfaction.- Lead team development, monitoring, and evaluation to achieve Key Performance Indicators.- Conduct weekly liaison meetings with Google InMarkets managers for reporting and updates.- Address team members' feedback and resolve issues or conflicts promptly.- Recognize and reward high performance and notable accomplishments.- Create strategies to ensure team adherence to company regulations and performance goals.- Develop action plans for continuous improvement. Show less

Managing the BNL contact centre team.Liaison with Dyson Inmarkets office.Coaching, mentoring and developing team players to achieve operational and sales targets like SR, SL, AHT, Transactional NPS, Producrivity, Conversion Rate etc.Motivating performance, creating a great team spiritWeekly review meetings and live coaching to develop team and individual performanceBringing incentive ideas and initiatives to create a great place to work and to reward great… Show more Managing the BNL contact centre team.Liaison with Dyson Inmarkets office.Coaching, mentoring and developing team players to achieve operational and sales targets like SR, SL, AHT, Transactional NPS, Producrivity, Conversion Rate etc.Motivating performance, creating a great team spiritWeekly review meetings and live coaching to develop team and individual performanceBringing incentive ideas and initiatives to create a great place to work and to reward great performanceCelebrating team successesManaging resources within the team: attendance, absence and latenessRecruiting and on-boarding of new team members Show less

Training new agents in induction as well training existing agents with refresh sessions across all markets.Markets Improve performance across all KPIs to ensure any experience of Dyson Customer Service through our team at CPM positively impacts brand advocacy, loyalty and leads to Dyson repurchase. Developing the knowledge and skills of others.To deliver trainings on products, systems, processes and soft skillsKeeping training material relevant and up to date

Handling Social Media Platforms like Facebook, Instagram, Twitter and YouTube using Sprinklr for the Benelux marketMonitor the Dyson Social Media community (+2M followers)Build relationship and engage with Dyson Owners and potential new customersCoordinate with Dyson PRs to ensure brand consistencyHandling Reviews through different platformsSupport the Helpline team with chat, emails and calls when needed, using Boldchat tools.Making insigts reports for the management… Show more Handling Social Media Platforms like Facebook, Instagram, Twitter and YouTube using Sprinklr for the Benelux marketMonitor the Dyson Social Media community (+2M followers)Build relationship and engage with Dyson Owners and potential new customersCoordinate with Dyson PRs to ensure brand consistencyHandling Reviews through different platformsSupport the Helpline team with chat, emails and calls when needed, using Boldchat tools.Making insigts reports for the management team Show less

Management of the digital content for the new symbolconsultancy.es website

Opening new markets within the UE and outside the EUResearching the marketFinding commercial agentsBeing the intermidiar between the client and the commercial agent

Working together with 4Cocos as a freelance Social Media Manager for several customers of the agency. Taking care of media planning and community management for Instagram, Facebook, Twitter, and LinkedIn.

Account mapping, account management, lead gen, cold calling, appointment setting, customer relationships.Offering financial/Insurance companies different Kofax Solutions (Kapow software, Kofax First Mile of Customer Engagement), Kofax Mobile Capture SDK.I can help you, IT Companies, to help Financial/Insurance companies to improve their processes with your smart solutions.

Design and develop promotional material for the startup. Research on the agro-food sector in Spain. Coordinating and attending meetings with potential clients and suppliers. Facilitating the managers the proper preparation for these meetings.

Research on the cultural sector in Spain and present results to the startup. Coordinating and attending meetings with potential clients and suppliers.Facilitating the managers the proper preparation for these meetings. Monitoring of compliance with the agreed deadlines.

Seeds is the crowdfunding platform of ABN AMRO.The execution and analysis of usability tests to find out and correct the problems of the website's new design. Defining and measuring the goals for website to attract crowdfunding projects to the site and increase the conversion of investors. http://www.dialoguestechnology.nl/projects/dialogues-incubator/

Fulfill the needs of the customer ( Corporate Clients ) in cooperation with Sales, relative to cash management solutions and preparing a plan of action to implement the solutions, in the Netherlands and abroad. By working closely with the client less mistakes are made ​​and the expectations of the customer are properly managed, resulting in higher customer satisfactions.

As part of the Service Excellence program, I was responsible for analyzing the results of the NIPO customer satisfaction survey of Corporate Clients Unit within ABN AMRO. The outcome was to set up a separate survey for the Client Service Team to solve service problems and increase customer satisfaction. The result was an increase from 6.9 to 8 in the customer satisfaction. In addition, I was also responsible for the preparation, execution, analysis, and advice on the results of the… Show more As part of the Service Excellence program, I was responsible for analyzing the results of the NIPO customer satisfaction survey of Corporate Clients Unit within ABN AMRO. The outcome was to set up a separate survey for the Client Service Team to solve service problems and increase customer satisfaction. The result was an increase from 6.9 to 8 in the customer satisfaction. In addition, I was also responsible for the preparation, execution, analysis, and advice on the results of the Corporate Clients employee satisfaction survey. Show less

Responsible for second-line service questions and requests from customers. Analyzing the results of the customer satisfaction survey of Corporate Clients Rotterdam.Advising to take several actions as a result of the analysis.

Managing a team of thirteen data entry consultants and two team leaders.Selection, training, supervision and evaluation of team members.Responsible for performance reporting on progress to the COO.

The data consultant Spain is responsible for the collection, control, correction and update of the database details of the companies in this country.