• Working closely with business stakeholders to gather and analyze requirements for BI solutions.• Designing, developing, and implementing robust and scalable data models for efficient data storage and retrieval.• Creating and optimising SQL queries to extract, transform, and load (ETL) data from various sources into the data warehouse.• Develop and maintaining interactive and visually appealing reports and dashboards using BI tools such as Power BI, Tableau, or similar.

• Conducted in-depth analysis of large datasets, extracting meaningful insights to drive strategic decision-making.• Utilized Excel, Python, MySQL, SQL, Power BI, and Tableau for data analysis and visualization, enhancing business understanding.• Engaged in system analysis, documentation, testing, and implementation for platform transitions.• Actively participated in requirement meetings and data mapping sessions, aligning business needs with technical solutions.

• Managed customer relations and addressed complaints, ensuring high levels of satisfaction.• Oversaw client engagements, contributing to strategy development and operational improvements. • Utilized data-driven approaches to forecast trends, enhancing organizational effectiveness and efficiency.• Drove sales and customer service performance through effective team coaching and target communication.