Aun Ali Machhiwala Email & Phone Number

Auckland, New Zealand

• Application Management: Proficient in managing and deploying applications using MECM (formerly SCCM) for large-scale enterprise environments.• Software Distribution: Strong understanding of software distribution methodologies and deployment strategies, including packaging and scripting for custom applications.• Software Packaging: Skilled in creating and maintaining software packages and application catalogues for streamlined deployment and management.• Reporting and Monitoring: Experience with MECM reporting and monitoring tools for tracking application deployments and troubleshooting issues.• Active Directory and Group Policy: Understanding of Active Directory, Group Policy, and other related technologies for managing Windows environments.• Collaboration: Ability to work closely with developers, business stakeholders, and IT teams to ensure applications are properly tested, packaged, and deployed according to business requirements.• Communication: Strong communication skills and ability to present technical information to both technical and non-technical audiences.

Auckland, New Zealand

• Providing Onsite support to various business units within AUL• Providing support by following the Agile Methodology. • Troubleshooting on Laptops and applications issues• Maintaining inventories and Assets• Setting up new user accounts.• O365 Administrator – Mailbox, Shared mailbox, Distribution list and Resources.• Troubleshooting POS issues. (Vend Application)• Deploying Operating system and applications on new machines via PXE and SCCM.• Enabling Network Port for events. • Worked on the windows upgrade project (Windows 1909 to Windows 20H2).• Supporting issues on Ungerboeck application• Working on Mobile Deployment management.• Experience on Druva Backup tool• Hands on experience on SCCM – Created deployment for Ms-Office, AutoCAD, Power Bi, MS-Project, MS-Visio, VLC etc.• Creating Group Policies• Handling Printer Queue and adding new printer to the Server.• Patching Servers and machines with Security update.• Updating and assigning IP phones.• Creating Wi-Fi Account for user Mobile• Granting license for application – Adobe and AutoCAD.• Creating MDM Profiles on Air watch and deploying on iPads and work phones.• Maintaining Software License register. • Completed user migration process.

Auckland, New Zealand

• Providing level 2 support to Link Group New Zealand• Troubleshooting on application and laptop• Deploying Microsoft surface laptop for users. • Setting up a meeting room for Board meetings for client• Looking after network issue and escalating to the networks team• Maintaining Asset register and procuring required hardware as per the business requirement.

Auckland, New Zealand

• Providing Desktop support to various business units within RFA• Troubleshooting on desktop, laptop, printer and applications issues• Maintaining inventories and Assets• Setting up new user accounts • Troubleshooting POS issues.• Deploying Operating system and applications on new machines via PXE and SCCM.• Enabling Network Port for events. • Worked on the windows migration project (Windows 7 to Windows 10).• Worked on MS Office upgrade from Office 2013 to O365 Via SCCM. From creating the config file to deployment. • Working on Asset management, ordering hardware from Vendor, raising a purchase order, Maintaining Asset register.

Auckland, New Zealand

• Supporting Mitre10 stores and users within the organization. • Troubleshooting desktop, laptop and application issues.• Setting up new desktop and laptops for new joiners.• Creating users AD, email and other application access.• Setting up emails on iPhones and Surface Pro also troubleshoot the issues for the same.• Granting access to Network folders. • Trouble shooting retails application issue.• Granting printer access and troubleshooting the same.• Managing Asset register.

Auckland, New Zealand

•Provide End Users with a high level of Customer Service throughout all communications calls and emails primarily.•Ensuring the highest customer satisfaction by following ITIL principles while creating, updating, and closing incident/service request tickets.•Providing resolutions for software, printer configuration, Citrix application, Outlook and Lotus notes issues via remote assistance tool (SCCM).Active Directory:•Access management - Account creation for new joiners in organization.•Managing Folder access, Security groups, user account expiration, etc.Share Point Support:•SharePoint sites creation such as intranet site and managing access for same and have it shared with in different communities of same organization.•Making sure each site is in correct site collection group and have correct administrator assigned.Office 365 Support:•Creating and deleting user accounts in Office 365 admin console.•Managing Applications licensing/access for Office applications and MS products such as Exchange online, Skype for business etc. for Windows•Creating and managing user mailbox, shared mailbox, distribution list & resources.•Troubleshooting and resolving issues with Outlook 2013.•Support to setup Outlook 2013 on mobile.Managing Incident Que.• Taking an ownership of incident logged by user through web portal• Perform 1st level of troubleshooting for the reported incident• Assigning the incident to next level of support as per the issue. • Handling escalation on the incident by engaging the resolving team.

Auckland, New Zealand

Under supervision of the Service Desk Manager / Operations Manager, provide technical software, hardware and network problem resolution to all Lexel Systems support customers by performing question/problem diagnosis and guiding users through step-by step solutions in a call centre environment; clearly communicate technical solutions in a user-friendly, professional manner.Troubleshoot network printer problems; Troubleshoot POS related issue for retail clients;Conduct hardware and software inventory database maintenance and reporting;Creating Lync account, Email account.Key Responsibilities1. Identifies, diagnoses, and resolves problems for all Lexel Systems support customers. 2. Provides one-on-one end-user problem resolution over the phone3. Troubleshooting on Point Of Sales application such as Advance Retail and Ontempo4. Troubleshooting Receipt printer and Network printers issue.5. Installing application on user machine6. Creating account on CRM and OTI (ontrack Record information) account for user.7. Creating Account on AD and Exchange 8. Create & upload to SharePoint tech. documentation for resolving incidents & service requests.

Auckland, New Zealand

Provide technical assistance and support related to IOS device and application.Trouble shooting issues related to iTunes and iCloudEvaluate technical issues and provide logical and lasting solutions.Determine the most effective manner to resolve user's technical issueMaintain excellent verbal and written and communication skillsProvide quick, effective and timely technical assistance.

Mumbai Area, India

- Provide quick, effective and timely technical assistance- Maintain a high degree of customer service for support queries adhere to all service management principles- Discuss technical issues with Users and determine the nature of problems- Take ownership of user problems and follow up the status of problems on behalf of users and communicate progress in a timely manner.Worked on: Active Directory• Creation and deletion of User Account and management• Creation and deletion of the Network Folders and Permission management• Creation and deletion of Functional Mailbox, Distribution list and PermissionManagement.• Creation and deletion of Public Folder and Permission Management.• Contact Creation.Blackberry• Device password• Enterprise Activation Password• User Account creation/deletion/modification• Email send/receive issue’s• Assigning IT Policies.

Mumbai Area, India

- Provide technical assistance and support related to computer systems, hardware and software- Respond to technical queries, run diagnostic programs, isolate problem, and determine and implement solutions- Manage incidents through their lifecycle by following ITIL Incident Management Process- Translate technical information to both technical and non technical people- Evaluate technical issues and provide logical and lasting solutions- Determine the most effective manner to resolve client's technical issue- Engage in research and in-depth trouble-shooting to resolve technical issues- Apply temporary workarounds wherever applicable- Explain procedures; answer questions and provide information- Maintain excellent verbal and written and communication skills- Commit to quality, innovation, accuracy and delivery of these factors- Indentify and follow known processes for request fulfillment- Provide support on Microsoft Office Suite; Particularly in Excel, Word and Outlook- Identify issues and provide quick and effective solutions- Respond to queries in person, over the phone, email or chat

Business Information System, Information Technology, First Class

Just completed my Certification

Bachelor Of Commerce (B.Com.), Economics