Aundrea Reid Email & Phone Number

Our mission is to build a multimillion dollar real estate portfolio comprised of boutique hotel investing as well as corporate and short-term rentals (Airbnb & VRBO).

Upton Capital, LLC invest in Real estate which involves the purchase, ownership, management, rental for real estate for profit.

• Responsible for ensuring call resolution in a timely manner, meeting average handle time requirements for the AppleOne program.• Maintained the highest standards of quality, and ensuring complete customer satisfaction with every interaction.• Provided suggestions and options to the customer based on their needs. • Assisted in involves up selling features/products to help the customer as much as possible.• Managed, installed, uninstalled, application programs and software• Access and navigate, as well as full feature use of web based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)• Ability to organize email, maintains folders, manages attachments and downloads.• Experience in troubleshooting common computer hardware and software problems, home networking, including problems with externally connected devices such as printers, external drives, or portable media players.• Knowledge of different media types used on computers and/or portable media players.• Practical experience with printers, pdas, mp3 players, external hard drives and input devices as well as their peripheral connection types: USB, Firewire, and Bluetooth.

Austin, Tx

• Develop and manage strategic plans for multiple agency needs and ensures the effective use and application of departmental staff and resources• Exercises working supervision over subordinate/project staff supporting applicable program/solution.• Directs the development and implementation of comprehensive strategies focusing on one or more specialized disciplines to meet agency needs.• Analyzes client requirements/standards to develop and implement high level, client-focused solutions.• Oversees implementation of applicable solution to ensure client needs are met in a timely manner consistent with specified budget.• Interfaces with upper management to understand and provide solutions consistent with business needs.• Interfaces with client management to evaluate level of service being provided and resolves issues as appropriate.• Acts as subject matter expert and may assist functional management in the performance of special assignments and projects in support of ACS’ strategic planning efforts.• Ensures applicable service/operating procedures and practices are in compliance with industry standards and relevant regulations/laws.

Ft Hood, Tx

• Responsible for all aspects of systems administration including networks, applications, and telecommunications.• Implementation, configuration, coordination, control, maintenance, troubleshooting, and security. Performs basic systems security administration functions, including creating customer profiles and accounts, performs or assists in troubleshooting and diagnosing production problems.• Maintains and supports IP telephony, application security.• Assist customers with public key encryption, anti-virus, user authentication• Provides monitoring and primary response and intervention for information technology related security incidents and violations.• Keep current with new security and system technologies, applicable procedures and regulations.

Ft Hood, Tx

• Managed the direct operations and accountability of over 1000 COMSEC line items and CCI equipment.• Principle advisor to the ACofS G-6 and Corps staff on strategic and tactical communications issues associated with COMSEC material, equipment, networks, and account management.• Supervised configuration of classified desktop Local COMSEC Management Software computers, notebooks, network servers and printers for major organizations, corporations and companies.• Responsibilities for training customers to configure and operate classified cryptographic equipment to comply with security standards established by the National Security Agency (NSA) and educated customers in a variety of security concepts, principles, and practices in order to manage the Army's COMSEC program.• Installed and configured computer hardware operating systems and applications, monitored and maintained computer systems and networks, talked staff through a series of actions, either face to face or over the telephone.• Troubleshoot system and network problems and diagnosed and solved hardware/software faults, replaced parts as required, provided support, including procedural documentation, supported the roll-out of new applications.

Ft Hood, Tx

• Inspected, enforced and trained 21 hand receipt holders on proper COMSEC/Security policies of Communication Security Logistic Activity (CSLA) and National Security Agency (NSA); ensured 100% compliance.• Supervised configuration of desktop computers, notebooks, network servers and printers for companies.• Program manager responsible for operation of automation systems in organizations ninety percent dependent on information technology of Windows XP, 2000, and NT Desktop Platforms. • Supervised the production of a variety of electronic and/or other presentation productions, such as training, publications, briefings, seminars, and conferences using a variety of visual media. • Responsibilities included training customers to configure and operate cryptographic equipment ensured compliance with security standards established by the National Security Agency.

Master'S Degree, Information Technology Service Management

Bachelor'S Degree, Information Technology