Aundrya Richardson Email & Phone Number

• Conduct assessments to determine clients' eligibility
• Develop, implement, and monitor comprehensive plans
• Coordinate services and maintain contact with service providers
• Collaborate with clients, families, and informal support to implement plans
• Maintain client case files database and document client progress
• Assist clients with locating and applying for financial and material assistance

Dunwoody, Georgia, United States

• Process applications and policy transactions electronically for new and existing policies
• Review and process applications and/or policy changes
• Perform premium breakdowns, electronically and/or manually calculate rates based on selected coverages
• Prepare/type a variety of reports, endorsements, filings, form letters, and cancellation letters
• Guide customers through navigating existing resources
• Provide remarkable customer service in all interactions with agents and associates

Atlanta, Georgia, United States

• Activate emergency response workflows including trauma, STEMI, and strokes.
• Collaborate with multi-interdisciplinary healthcare teams for patient care
• Use a high level of attention to detail to maintain accurate electronic health records
• Maintain a calm demeanor under stressful situations and periods of high unit activity, while utilizing effective and respectful communication with patients, families, and the health care team.

• High-volume inbound/outbound call support
• Review employee accounts, validation, and service
• Immediate first-contact resolution and troubleshooting complex issues with little guidance
• Demonstrate a high degree of tact, diplomacy, and professionalism when dealing with all types of customers
• Work under pressure in fast-paced, high-volume, complex environments.
• Decipher and articulate the customer perspective to accurately and empathetically address their needs and concerns

Education record

Bachelor Of Arts - Ba, English