• Develop and execute a contact center strategy in support of the Fin Tech service culture and digital mass market objectives • Unify existing customer contact and communication channels (voice, email, chat, SMS, etc.) into a coherent contact infrastructure • Explore and incorporate evolving technologies and practices in anticipation of change to remain nimble and to provide the flexibility to customers how and when they interact with the company. • Make improvements on a constant basis to provide prompt, pleasant and productive customer experience and interactions • Follow the laws and Regulation of doing Fin-Tech, Remittance services, Bill Payment Services, Agent Network & Financial Businesses.• Plan and deploy resources to maintain an optimum capacity with robust scalability while focusing on operational excellence, productivity, quality at all-time • Manage contact center staff and meet human resource objectives and requirements by recruiting, selecting, orienting, training, assigning, coaching, role modelling, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions • Make sure to meet all SLAs and provide performance dashboards (e.g. customer usage) to business line owners while working closely with Data and I.T teams to produce necessary dashboards and reports as requested by various business units and stakeholders. • Maintain a contact center strategy for each business division of the company. This entails agreeing with each business line owner regarding KPIs and approaches to meeting customer needs. • Engage and collaborate with all stakeholders to help deliver the overall goals and targets of the Company.

• Manage daily operations of the Branch and coordinate/facilitate project activities across other businesses within its affiliated group of companies, ensuring completion of assigned tasks, objectives.• Evaluate the law and Regulation of doing businesses in Myanmar, including Telecom, Media and Retail & Distribution Businesses.• Oversee branch’s monthly expense claim summary for audit and payment requisition purpose• Assist Country Director in preparation of annual budget requisition, monthly finance reports and analysis of potential projects• Oversee daily expense claims and make payments for purchase of fixed assets• Survey market situation for potential projects and hold meeting with potential partners for the purpose of business emergence• Arrange official call meetings and trip itineraries for HQ team visits• Renew corporate contracts, subscriptions, memberships annually• Manage periodical office operation and maintenance works• Analyze price quotations for procurement of branch’s operation equipment and arrange for purchasing

• Maintain and Troubleshoot the Network Infrastructure which includes LAN, WAN and Serial connections• Responsible for Design and Implementation of Midsize to Large Enterprise LAN/WAN Network Solution • Responsible for Propose and Implementation of Network Management Systems (NMS) for the Network Infrastructure• Maintain and Troubleshoot the Linux based High Available Clusters• Solution Architect for the Linux Systems in the areas such as High Availability, Backup & Restore, Storage, Monitoring and Virtualisation • Oversee the daily operational matters in Airport and submit incident report to the Customer in case of any critical faults• Need to Analyse the Root cause for the Critical fault and submit the Root Cause Analysis Report to the Customer• Installing and Troubleshooting Cisco Routers/Switches in the Customer environment• Hand on experiences in Cluster switch over and server maintenance.• Incharge of inspection, maintenance and troubleshooting of the different system installed in the airport(Crash Alarm System, Flight Information Display System, Digital Clock System, LED Display Systems)• Follow preventive maintenance schedule to specified standards and procedures and maintain all relevant written records, carry out fault finding diagnosis of system breakdown both on mechanical and electrical basis.• Keep the system update in line with aviations operation procedures.

• Schedules, assigns, and reviews work of staff, adjusting work assignments and schedules• Evaluates employee performance and prepares performance appraisals• Answers user questions regarding status of jobs entered into computer system or equipment malfunctions• Keeps daily log reports of production status, operation failures, service calls and program problems• Operates computer and related peripheral equipment as work load and staffing needs require

• Communicating and dealing with the customers to provide the best IT products meet with their needs.• Coordinating installing application software, operations software, computer hardware• Keeping up-to-date on technology changes and improvements• Troubleshooting equipment and software malfunctions and determining or recommending appropriate solutions for repairing• Operating and carrying out basic functions on a computer system and related peripherals such as printers, tape drives, magnetic tape cartridge subsystem, optical character reader, and communications controller and network

• Consulting with users to determine hardware/software or system functional specifications. • To meet every class session promptly and ready for that sessions instruction. • Coordination and implementation of instruction in an orderly and professional manner. • Confirm that all materials are ordered and prepared for class sessions. • Develop and maintain relations with various clients in the local business community. • Explain and market program and classes to prospective clients. • Assist Administrative Support by answering the telephone, intercepts telephone calls, taking and reporting messages. • Promote services and classes through conventions, public relations, trade shows, etc.