With over nine years of experience in the IT industry, I have honed my expertise in network infrastructure management, IT service delivery, and system optimization across the education, government, and enterprise sectors. My experience as an IT Manager at Kings Yangon International School and Senior Technician at KMD Co., LTD has equipped me with a strong foundation in routing, switching, wireless networks, VoIP systems, and data center operations. I have successfully led complex projects such as the Myanmar Automated Cargo Clearance System (MACCS) Project, improving connectivity and operational efficiency for 23 branch locations.My strong communication skills, leadership qualities, and problem-solving capabilities allow me to collaborate effectively with cross-functional teams and deliver results in high-pressure environments. I am continuously advancing my knowledge through certifications like CCNP and AWS, ensuring I stay at the forefront of emerging technologies. I am eager to contribute my technical skills and experience to a forward-thinking organization, driving innovation and efficiency in IT operations.
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It TechnicianLast ResortDubai, Ae -
It ManagerKings Yangon-International School Nov 2022 - Oct 2024Yangon, Myanmar• Oversaw IT operations across multiple campuses, including school wireless network infrastructure, ICT computer systems, surveillance systems, call centre PBX systems, PBX Proxy, cloud SIP trunk with DIA, and interactive display systems.• Managed and optimized advanced IT platforms and systems, including Seesaw, Synology NAS, multi-domain Microsoft 365 environments, network printers, ticketing systems, website hosting, and load balancing across multiple ISPs using DIA fiber connections.• Collaborated with faculty and administration to create technology integration plans and ensure IT systems meet instructional needs.• Facilitated technical support and troubleshooting for academic and non-academic staff, ensuring prompt resolution of IT issues.• Developed and conducted technology training sessions for faculty and staff to enhance the use of educational software and tools.• Implemented security measures, backup solutions, and disaster recovery plans to safeguard data and IT resources.• Supervised technology budgets involving procurement, inventory, and vendor relationships.• Coordinated with external IT consultants and service providers to ensure the smooth operation of IT systems.• Delivered on-campus IT support, resolved technical issues, and configured an open-source Outline VPN to enhance network security and optimize campus operations.• Managed RMA processes for PCs and network devices under contract. -
Information Technology Services SpecialistUltratek It Service Oct 2021 - Oct 2022Yangon, Myanmar• Led end-to-end IT projects, including network infrastructure setup, product delivery (PO, DO, UAT), and invoicing.• Delivered customized IT solutions and recommendations, ensuring alignment with client needs across diverse sectors.• Gained hands-on experience working with network hardware components.• Supported presales efforts by advising clients on suitable IT products and services.• Notable clients: Indian Embassy (Myanmar), Hotel Balmi, Taw Win Thirishwesin (Jewellery Wholesaler), and Geno-Tech Co., LTD.
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Senior Technician Ii (Enterprise Solutions)Kmd Group Of Companies Jul 2015 - Sep 2021Yangon, Myanmar• Performed hardware installation and replacement, network cabling, labeling, and documentation in Data Center Colocation, adhering to planned maintenance cycles under Myanmar Customs.• Conducted systematic maintenance of Tier 3 Data Center servers, including backup plans, hardware replacement, and software upgrades.• Monitored 24/7 NOC operations using Hinemos with Patlite and managed ITSM processes to ensure seamless operations.• Implemented and supported Helpdesk solutions, maintaining NEC BCT Server, PABX systems, and IP phones.• Managed fiber installation and coordinated with vendors and ISPs to address internet issues, ensuring root cause identification and resolution.• Supported LAN/WAN infrastructure for parliamentary and university campuses using Cisco, Ubiquiti, and Mikrotik.• Performed desktop and laptop repairs, onsite support, and routine maintenance and managed RMA processes for PCs and network devices under contract.• Handled multiple IT projects simultaneously, ensuring timely delivery and adherence to quality standards. -
Junior TechnicianMrs Co.,Ltd (Groups Of Kmd) May 2015 - Jul 2015Yangon, Myanmar• Hardware Installation of IBM Compatible PC• Desktop and Network Operating System and Application SoftwareInstallation• Troubleshooting, Repairing and Upgrading PC and Laptop, Data Recovery• RMA Process
Aung Ko Ko Oo Education Details
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Computing And Network System -
Yangon University Of Distance EducationBachelor Of Law- Llb
Frequently Asked Questions about Aung Ko Ko Oo
What company does Aung Ko Ko Oo work for?
Aung Ko Ko Oo works for Last Resort
What is Aung Ko Ko Oo's role at the current company?
Aung Ko Ko Oo's current role is IT Technician.
What schools did Aung Ko Ko Oo attend?
Aung Ko Ko Oo attended University Of Greenwich, Yangon University Of Distance Education.
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