Aunglatt Soe Email & Phone Number

Sydney, Nsw, Au

• Responsible for supporting ServiceNow IT Operations Management Product• Cloud Management, Service Mapping, Discovery, MID Servers, Event Management

St Leonards

• Responsible for providing Support for DataCenter Services of both IT and Engineering DataCenter in Australia as well as supporting Hosting Services remotely within the APJC region initially and later became a Global Role.• Implementation/Troubleshooting/Maintenance of Servers, Storage and Networking Devices within Local DataCenter.• Managing around 5000 Production/Dev/Stage Windows/Linux/Esxi Server at all Cisco DC/Offices around the world as team effort.• Responsible for… Show more • Responsible for providing Support for DataCenter Services of both IT and Engineering DataCenter in Australia as well as supporting Hosting Services remotely within the APJC region initially and later became a Global Role.• Implementation/Troubleshooting/Maintenance of Servers, Storage and Networking Devices within Local DataCenter.• Managing around 5000 Production/Dev/Stage Windows/Linux/Esxi Server at all Cisco DC/Offices around the world as team effort.• Responsible for usual break/fix incidents, as well as problem management, looking for RCA for major P1/P2 issue. Opening cases with relevant Vendors to work directly (Microsoft, Redhat, Vmware or Cisco TAC) to resolve issue.• Used various Management Application such Altiris, SCCM, Mcafee ePO, Splunk, Moogsoft, Vsphere etc… to maintain servers. • Lead/Trained Managed Service Team to improve the troubleshooting skill to reduce the cases and SLA.• Worked on various Global project i.e OS upgrade/HP Light Out/Virtualization Project/Citrix Migration Project/Global UCS C-Series Firmware Upgrade.• Lead the Global Project to replace around 250 Physical Security Servers worldwide from all the Cisco Offices for WPR Group.• Lead the effort to Retrofit DataCenter Locally from Compute/Storage space as well as supporting regularly from Compute space for Global DataCenter Retrofit Projects around the world. Show less

St Leonards

IT Engineer: Member of Global Technical Response Center. Supporting all Cisco over 40 thousand Cisco employees worldwide with all sort of Technical issues as well as handling the Technical Escalations.Engineering Support Team Lead:Responsible for managing a team of 10 Engineers (7 here in Sydney and 3 in India).• Responsible for ensuring that all the Calls/Cases are handling in timely manner to meet the SLA and Priorities. As well as making sure that work is evenly… Show more IT Engineer: Member of Global Technical Response Center. Supporting all Cisco over 40 thousand Cisco employees worldwide with all sort of Technical issues as well as handling the Technical Escalations.Engineering Support Team Lead:Responsible for managing a team of 10 Engineers (7 here in Sydney and 3 in India).• Responsible for ensuring that all the Calls/Cases are handling in timely manner to meet the SLA and Priorities. As well as making sure that work is evenly distributed amongst the team.• Responsible for Technical escalation of Calls/Cases from the team, while keeping track of Calls on the Que/Case Management System. Show less

Macquarie Park

Responsible for Supporting Gateway servers. Troubleshooting All the Server Hardware/Software Related issues. Raid, Tapes Drive etc….Also an Escalation point for level 1 & 2 technicians with their Desktop related calls. Assisting Supervisors with Call monitoring of new hires on how to better troubleshoot over the phone.

Auckland, New Zealand

Responsible for taking escalation calls from 1st Level Support Team as well as Repairing the Computers coming back for Warranty Support as Bench Work. Also providing face to face customer support as they bring their computers back for warranty support.

Master Of Networking And System Administration, Information Technology

Advance Diploma (E-Security), Information Technology

Certificate Of Engineering (Computer And Electronic)