- Instructed ESL/EFL courses to adult learners from diverse cultural backgrounds.- Designed and delivered intensive 1-to-1 lessons, including General English, Business English, Academic English and English for Communication.- Taught and prepared students for standardised English language proficiency tests, including IELTS and TOEIC.- Maintained accurate records of students’ performance and attendance.- Invigilated and served as an interlocutor for the Occupational English Test (OET) for Healthcare Professionals.- Developed and administered tests for the International English Test (IET) for UKM Malaysia.- Facilitated online classes for the Progressive English Program (PEP) at UKM Malaysia.- Delivered tailored lessons to exchange students in the UOW Malaysia-FPT University Vietnam mobility program.- Organised and executed school and university programs, including Graduation Day and English Extra Activities.

- Represent and promote the University of York at recruitment events in Southeast Asia.- Collaborate with the recruitment team to engage prospective students from Southeast Asia.- Mentor current Southeast Asian students in career development.

- Led campus tours for prospective international students.- Engaged with prospective students on a platform called UniBuddy to address their questions and concerns.- Coordinated with International Recruitment Officers for pre-departure briefings and open days.

- Provided excellent customer service and created a sales environment that enhances their buying experience.- Collaborated with team members in handling sales transactions, organising inventory, labelling products, unloading merchandise and cleaning up.- Was recognised as Employee of the Month in January 2019 for exceptional sales performance.

- Taught primary English at Sekolah Kebangsaan Jalan Raja Muda.- Prepared lesson plans incorporating 21st-century learning techniques.- Planned and managed school events such as Eid and Independence Day celebrations.

- Tutored underprivileged secondary school students in English using Apple iPad tools.- Encouraged students to speak English confidently in meaningful settings.- Conducted graduation ceremonies with fellow mentors.