• More than 18+ years of successful experience in customer service, support & administration with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.• Possess solid computer skills.• Excellent working knowledge using CRM Siebel, Geneva-CAM and Ava ya CMS; Microsoft Excel, Word Perfect, Microsoft Word.• Ability to train, motivates, and supervises customer service employees.• A team player, acknowledged as “Total Quality Customer Service Professional.”• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.* Vehicle fleet management, repair, maintenance, Building Management, Repair & Maintenance, Electrical Installation Repair & Maintenance, Procurement of office hardware, Monthly bill payments of diesel re-fullers, Monthly bill payments of security companies, Processing and Maintaining records, Kitchen Items and Stationary for office, Up to date record of store, Looking after fueling and tuning of power Diesel Generator’s.Phone: 03454021591 (mobile)LahoreDOB: November 8Marital Status: MarriedSpecialties: Profile: call center, customer support, documentation, email, Microsoft excel, Microsoft outlook, Microsoft power point, Microsoft word, problem solving, sales, technical support, troubleshootingSynopsis of Achievements• Increased customer retention by 19%, from 72% to 91%• Utilizing persuasion/mediation skills• Proactive planning led to notable increase in morale in all departments• Created customer satisfaction survey, drastically reducing potential problems* Secretarial, administration, conference planning and travel, information and data processing, mail, printing, records management, security, parking & supply
Listed skills include Customer Relations, Windows 7, Ms Office Suite, English, and 36 others.