Aura Paraschiv Email & Phone Number

Bucharest Metropolitan Area

- Ensuring seamless client satisfaction- Maintaining business relationships- Following up with clients to provide assistance - Exploring new business opportunities- Expanding mindit.io customer network

Bucharest, Romania

- Participating in achieving mindit overall business goals- Closely collaborating with sales and marketing teams- Providing guidance on support best practices- Strong goal orientation in planning- Handle external communication- Responsible for management and implementation of the support operations

Bucharest, Romania

- Ensuring all clients needs are met- Passing along feedback to product development- Participating in planning and collaborating with the team- Oversee operational support units - Providing strategic leadership and technical support

Bucharest, Romania

The Service Desk teams in Teamnet provide 1st level support for Teamnet Customers, acting as single point of contact. I am fulfilling the role of Team Leader by undertaking line management role for the SD team, reporting to the Front Office Manager. The main responsibility areas are staff development, performance management, coaching, resourcing and scheduling. My main goals are to: - organize the team of 1 Level of Suport, ensure that goals and objectives are perceived as attainable- provide necessary business information; - create and maintain channels to enable team members to do their work- follow through on action assignments- report team progress and decisions made to concerned groups- give guidance to team members- assure that each member receives team-based compensation or recognition.

Bucharest, Romania

Main responsabilities:- Providing support services to customers with technical problems and information technology issues involving the applications they use.- Providing timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.- Providing case status updates to management and end-users.- Maintaning relationships with users.- Developing documents, and implementing standard operating procedures and customer service guidelines relating to IT support.

Bucharest, Romania

In my position as Phone Banker at RBS Bank I haved▪ Offered information about Bank's products and services over the phone▪ Achieved excellent abilities of efficiently working under pressure▪ Developed team spirit, communication and sales skills

Bucharest, Romania

Bucharest, Romania

In this position my goal was to set appointments with potential clients. It was important to present the products of ICAP and reveal the interest in financial reports of their partners.

Bucharest, Romania

I have offered information and support for Cosmote customers via phone.

Bachelor'S Degree, Finance, Banking Ans Investments

Education record