Aura Santos Email & Phone Number

Long Beach, Ca, Us

Cypress, Ca, Us

Costa Mesa, California, United States

Expertly utilized Tessitura and ACD call agent software, increasing productivity by 20%Consistently achieved 95% customer satisfaction ratings through exceptional phone communication and personable interactionsImplemented a detail-oriented approach, reducing errors by 15% and enhancing overall service qualityCultivated empathetic relationships with patrons, resulting in a 30% increase in positive feedbackEfficiently managed multiple tasks in high-pressure situations, maintaining a 98% on-time resolution rateOrchestrated team-building initiatives, boosting employee morale and improving interdepartmental collaboration by 25%

Orange County, California, United States

Delivered exceptional customer service while efficiently managing high-volume voter queuesOrchestrated smooth intake and traffic flow for approximately 500 voters daily, ensuring minimal wait timesSafeguarded confidential voter information, including birth dates and personal addresses, by strictly adhering to established security protocolsCultivated a welcoming environment by maintaining an approachable demeanor and promptly addressing voter inquiries and concernsDemonstrated strong communication skills and adaptability in a fast-paced electoral setting

La Mirada, California, United States

Consistently exceeded annual customer support SLAs, achieving a 98% chat response rate and maintaining a 4.8/5 voice of customer scoreLeveraged Microsoft Dynamics 365 to foster positive customer relationships, resulting in a 25% increase in customer retentionDemonstrated expertise in call center technologies, including Microsoft Teams and 3CX, to efficiently manage customer inquiries in both office and remote work environmentsEffectively resolved complex technical issues for IQAir systems, translating intricate processes into simple, actionable steps for customers, leading to a 30% reduction in repeat callsEnhanced problem-solving skills by developing a comprehensive troubleshooting guide, improving team efficiency by 20% and reducing average call handling time by 2 minutes

Anaheim, California, United States

Coordinated cross-departmental communication to resolve complex maintenance issuesManaged ticket creation and worker dispatching using HotSOS and Maximo asset management softwareLeveraged internal knowledge base to troubleshoot and resolve common problems, reducing response time by 20%Streamlined data entry processes and maintained accurate documentation, improving work order status updates

Anaheim, California, United States

Enchants and educates cast members about Disney's rich heritage and standards through captivating narratives and immersive themed experiencesOrchestrates engaging training sessions for groups of 20+ employees, utilizing dynamic demonstrations and fostering interactive discussionsCollaborates effectively with cross-functional teams to enhance training outcomes and pinpoint opportunities for professional development

Anaheim, California, United States

Cultivated an inclusive onboarding environment, increasing new hire retentionDelivered comprehensive safety and protocol training, reducing workplace incidentsFacilitated continuous learning programs, ensuring 95% compliance with updated company policiesAdapted training methodologies to accommodate diverse learning styles and evolving operational needs

Anaheim, California, United States

Orchestrated safety protocols and guest experiences for teams of 50+ hosts in high-volume environmentsImplemented quality control measures, resulting in a 15% reduction in maintenance-related incidentsSpearheaded innovative operational strategies, boosting overall efficiency by 25%

Anaheim, California, United States

Guide and mentor team members to enhance their on-the-job skills, fostering a culture of continuous improvementSelected by management to coordinate with various departments, ensuring the successful implementation of a critical initiativeRecognize and nurture high-potential employees, cultivating future leaders within the organization

Anaheim, California, United States

Created memorable experiences for guests while upholding the standards of Safety, Courtesy, Show, and Efficiency. Developed the ability to work efficiently as a team or independently in a fast paced environment while continuing to pay attention to detail. Handled guest questions and concerns with the goal of exceeding guest expectations by utilizing resort knowledge. Balanced the day-to-day operation of an Attraction while maintaining the Disney Brand.

Downey, California, United States

Managed as team leader/MOD. Processed an average of 75-150 transactions each day in a timely manner. Answered customers' questions and addressed problems in person and via phone. Helped customers select products that best fit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Maintained organized stock shelves. Informed customers about product lines and services offered by the company

Downey, California, United States

Processed an average of 75-150 transactions each day in a timely manner. Answered customers' questions and addressed problems in person and via phone. Helped customers select products that best fit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Maintained organized stock shelves. Informed customers about product lines and services offered by the company.

Commerce, California, United States

Managed as team leader/MOD. Demonstrated importance of customers by serving with a sense of urgency. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Worked as a team leader to provide the highest level of service to customers.

Commerce, California, United States

Demonstrated importance of customers by serving with a sense of urgency. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Worked as a team leader to provide the highest level of service to customers.

Cerritos, California, United States

Handled and served fresh food and beverages in a timely manner. Met customer needs and effectively resolved food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Excellent communication skills and effectively worked well with team members. Utilized automated cash register. Maintained a clean and organized workplace environment.