Aura Santos Email & Phone Number

Cypress, CA, US

Costa Mesa, California, United States

Expertly utilized Tessitura and ACD call agent software, increasing productivity by 20%Consistently achieved 95% customer satisfaction ratings through exceptional phone communication and personable interactionsImplemented a detail-oriented approach, reducing errors by 15% and enhancing overall service qualityCultivated empathetic relationships with.

Orange County, California, United States

Delivered exceptional customer service while efficiently managing high-volume voter queuesOrchestrated smooth intake and traffic flow for approximately 500 voters daily, ensuring minimal wait timesSafeguarded confidential voter information, including birth dates and personal addresses, by strictly adhering to established security protocolsCultivated a.

La Mirada, California, United States

Consistently exceeded annual customer support SLAs, achieving a 98% chat response rate and maintaining a 4.8/5 voice of customer scoreLeveraged Microsoft Dynamics 365 to foster positive customer relationships, resulting in a 25% increase in customer retentionDemonstrated expertise in call center technologies, including Microsoft Teams and 3CX, to.

Anaheim, California, United States

Coordinated cross-departmental communication to resolve complex maintenance issuesManaged ticket creation and worker dispatching using HotSOS and Maximo asset management softwareLeveraged internal knowledge base to troubleshoot and resolve common problems, reducing response time by 20%Streamlined data entry processes and maintained accurate documentation.

Anaheim, California, United States

Enchants and educates cast members about Disney's rich heritage and standards through captivating narratives and immersive themed experiencesOrchestrates engaging training sessions for groups of 20+ employees, utilizing dynamic demonstrations and fostering interactive discussionsCollaborates effectively with cross-functional teams to enhance training.

Anaheim, California, United States

Cultivated an inclusive onboarding environment, increasing new hire retentionDelivered comprehensive safety and protocol training, reducing workplace incidentsFacilitated continuous learning programs, ensuring 95% compliance with updated company policiesAdapted training methodologies to accommodate diverse learning styles and evolving operational needs

Anaheim, California, United States

Orchestrated safety protocols and guest experiences for teams of 50+ hosts in high-volume environmentsImplemented quality control measures, resulting in a 15% reduction in maintenance-related incidentsSpearheaded innovative operational strategies, boosting overall efficiency by 25%

Anaheim, California, United States

Guide and mentor team members to enhance their on-the-job skills, fostering a culture of continuous improvementSelected by management to coordinate with various departments, ensuring the successful implementation of a critical initiativeRecognize and nurture high-potential employees, cultivating future leaders within the organization

Anaheim, California, United States

Created memorable experiences for guests while upholding the standards of Safety, Courtesy, Show, and Efficiency. Developed the ability to work efficiently as a team or independently in a fast paced environment while continuing to pay attention to detail. Handled guest questions and concerns with the goal of exceeding guest expectations by utilizing resort.

Downey, California, United States

Managed as team leader/MOD. Processed an average of 75-150 transactions each day in a timely manner. Answered customers' questions and addressed problems in person and via phone. Helped customers select products that best fit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Maintained.

Downey, California, United States

Processed an average of 75-150 transactions each day in a timely manner. Answered customers' questions and addressed problems in person and via phone. Helped customers select products that best fit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Maintained organized stock shelves..

Commerce, California, United States

Managed as team leader/MOD. Demonstrated importance of customers by serving with a sense of urgency. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Worked as a team leader to provide the highest level of service to customers.

Commerce, California, United States

Demonstrated importance of customers by serving with a sense of urgency. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Worked as a team leader to provide the highest level of service to customers.

Cerritos, California, United States

Handled and served fresh food and beverages in a timely manner. Met customer needs and effectively resolved food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Excellent communication skills and effectively worked well with team members. Utilized automated cash register. Maintained a clean.