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Aura Valencia Email & Phone Number
Client Services Manager
at
IBEX
1 work email found
@ibex.co
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Client Services Manager
Location
Metro Davao, Philippines, Philippines
Company size
Who is Aura Valencia? Overview
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Quick answer
Aura Valencia is listed as Client Services Manager at IBEX, a company with 55 employees, based in Metro Davao, Philippines, Philippines. AeroLeads shows a work email signal at ibex.co and a matched LinkedIn profile for Aura Valencia.
Aura Valencia previously worked as Director of Client Services at Sutherland Global Services and Senior Client Services Manager at Convergys. Aura Valencia holds Bachelor Of Science, Industrial Engineering from University Of Santo Tomas.
Company email context
Email format at IBEX
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{first}.{last}@ibex.co
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AeroLeads found 1 current-domain work email signal for Aura Valencia. Compare company email patterns before reaching out.
Profile bio
About Aura Valencia
Aura Valencia is a Client Services Manager at IBEX. She possess expertise in performance management, bpo, call centers, management, customer satisfaction and 19 more skills.
Listed skills include Performance Management, Bpo, Call Centers, Management, and 20 others.
Current workplace
Aura Valencia's current company
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12 roles
Aura Valencia work experience
A career timeline built from the work history available for this profile.
Client Services Manager
Current
Sep 2017 - Present
Director Of Client Services
- Lead program management team for multiple LOBs across the Philippines and India- Change management process and coordination with Business Controllers, Service Delivery, Legal, Training, Quality, Technology, WFM for program maintenance and implementation- Financial & Performance Acumen – Invoicing Validation (0 Billing errors), Scorecard Validation..
Aug 2015 - Mar 2017
Senior Client Services Manager
Convergys
- Responsible for relationship management with clients and serves as the primary management contact and client liaison.- Provide excellent client satisfaction and client communication.- Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business.
Jan 2012 - Jul 2015
Client Services Manager
Gmac Insurance Direct Service
- Direct interface with the client
- Organize and lead formal client review
- Review agent-level data and other appropriate information to assess performance trends and recommend solutions for improvement to operations
- Approving invoicing generated by BAs before sending out to client
- Participate in tests calls and systems testing to make sure all systems are go as program/project pilots go live
- Provide support in BCP creation/revision
Dec 2010 - Dec 2011
Team Leader
Gmac Insurance Direct Service
- Supervised production, planning and training actions needed to agent customer service and suggested possible solutions to meet the desired goals.
- Consistent top Team Leader on CSAT
- Executed team concepts to drive performance and promote employees morale.
- Provided leadership in handling a specialized Queue (Outbound Collection & Marketing Queue) and created metric goals, direct client interface during launch preparations, weekly performance review from launch date..
- Provided leadership in handling a specialized Queue (Outbound Collection & Marketing Queue) and created metric goals, direct client interface during launch preparations, weekly performance review from launch date..
Mar 2009 - Dec 2010
Quality Specialist
Gmac Insurance Direct Service
Jun 2008 - Mar 2009
Customer Service Specialist
Gmac Insurance Direct Service
Jun 2007 - Jun 2008
Claims Consultant
Gmac Insurance Loss Taking Unit
Mar 2006 - Jun 2007
Customer Service Representative
Epldt
Jul 2005 - Mar 2006
Desk Officer
Bureau Of Customs
Nov 2002 - Jul 2005
Industrial Engineer
Petbowe Chemtrade
Petbowe Chemtrade
Oct 2001 - Nov 2002
1 education record
Aura Valencia education
FAQ
Frequently asked questions about Aura Valencia
Quick answers generated from the profile data available on this page.
What company does Aura Valencia work for?
Aura Valencia works for IBEX.
What is Aura Valencia's role at IBEX?
Aura Valencia is listed as Client Services Manager at IBEX.
What is Aura Valencia's email address?
AeroLeads has found 1 work email signal at @ibex.co for Aura Valencia at IBEX.
Where is Aura Valencia based?
Aura Valencia is based in Metro Davao, Philippines, Philippines while working with IBEX.
What companies has Aura Valencia worked for?
Aura Valencia has worked for Ibex, Sutherland Global Services, Convergys, Gmac Insurance Direct Service, and Gmac Insurance Loss Taking Unit.
How can I contact Aura Valencia?
You can use AeroLeads to view verified contact signals for Aura Valencia at IBEX, including work email, phone, and LinkedIn data when available.
What schools did Aura Valencia attend?
Aura Valencia holds Bachelor Of Science, Industrial Engineering from University Of Santo Tomas.
What skills is Aura Valencia known for?
Aura Valencia is listed with skills including Performance Management, Bpo, Call Centers, Management, Customer Satisfaction, Team Management, Business Process Improvement, and Customer Service.
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