Aureen Reddy, Arm®, Ama-Cpm® Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, Ae

Dubai Marina, Dubai, Ae

Recruited, mentored, and trained department members, fostering a culture of continuous learning and development.Led and managed the Property Management team, including Portfolio Managers, and administrative personnel, ensuring alignment with company policies and values.Supervised and evaluated daily activities in accordance with company policies and industry best practices.Cultivated a positive and productive team environment through regular meetings, recognition, and rewards for exceptional performance.Managed business development efforts, overseeing marketing initiatives, and client presentations to drive portfolio growth.Developed and maintained strong relationships with stakeholders, including tenants, owners, brokers, accountants, attorneys, consultants, contractors, and vendors, to support divisional objectives.Investigated and resolved complaints, and violations promptly in compliance with legal requirements and company practices.Oversaw the hiring and maintenance of contractors, vendors, and service providers, ensuring compliance with company policies, customer satisfaction, and cost-effectiveness.Established and implemented Property Management protocols, policies, procedures, and standard practices.Spearheaded the development and execution of strategic business plans to maximize performance and profitability.Collaborated closely with the Consultants to identify potential investment prospects and generate new business relationships.Regularly conducted performance evaluations and instigated process enhancements that significantly elevated team productivity.Liaised with government authorities such as the Rent Committee of Dubai Municipality/RERA to keep the team in compliance on local laws and regulatory changes affecting daily operations.Implemented sustainability initiatives and energy-efficient practices to reduce operational costs and environmental impact.

Dubai, Dubai , Ae

Established the protocols for Property Management policies, procedures and standard practices for the division. Recruited, mentored and trained the department staff.Lead & managed the Property Management team of Portfolio Managers, Property Managers and administrative personnel. Supervised & evaluated daily activities in accordance with Company policies, values, and business practices.Developed & maintained a positive and productive team environment by always conducting weekly meetings, appreciating and rewarding the team members when earned.Managed business development to ensure the growth of the portfolio including initiating/managing marketing initiatives, preparing client proposals and conducting client presentations.Developed & maintained relationships with tenants, owners, brokers, accountants, attorneys, consultants, contractors, vendors, and internal staff to facilitate the successful implementation of the company’s and division’s objectives.Ensured all complaints, disturbances and violations were investigated and resolved in a timely manner in accordance with all legal requirements and/or Company practices.Visited sites on a regular basis to mentor the Portfolio/Property Managers and monitored the ongoing issues at the properties. Hired & maintained contractors, vendors and other service providers with proper documentation to ensure full compliance as per Company policies, customer satisfaction and at subsidized rates.Worked closely with other departments especially was an integral part of the leasing team to ensure managed properties received the maximum exposure in terms of advertisement, the right revenue with good tenants. Conducted meetings with the Directors with reports to update the status of the team or recommend/discuss solutions & ideas.

Dubai, Dubai, Ae

Responsible for the business development of the Property Management Portfolio.Management of the relationship between the tenant & owner and the owner & the Company.Managed properties ranging from studios, villas, commercial units etc varying from different sizes and of different locations of Dubai and Abu Dhabi.Worked closing with the leasing team to find the right tenant for managed properties.Conducted pre-inspections and other property inspections as and when required. Assistance to owners & tenants with registration formalities related to utilities, moving in permits, government requirements etc.,Conducted handovers along with inspections with tenants before or at the start of the tenancy.Prepared property inventories and inspection reports.Managed float balances, rent deposits and prepared statement of accounts.Assisted in various legal issues related to Tenancy.Handled renewals notices and renewals of leases.Managed tenant move-out, followed by supervision of vacant properties.

Melbourne, Victoria, Au

Managed the front office and assisted visitors.Managed simultaneous projects, reports and maintained calendars to ensure deadlines were met.Ensure desks are set up and joining kits are handed over to new joiners.Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands.Organized and scheduled meetings and appointments.Managed relationships with vendors, service providers and landlord, ensuring that all items were invoiced and paid on time.Managed contract and price negotiations with office vendors, service providers and office lease.Assigned, managed and monitored the clerical, administrative and secretarial staff and their responsibilities.Recruited, selected and trained office staff as and when required.

London, Gb

Handled and resolved bank related customer complaints in accordance with the guidelines of the Financial Ombudsman Services, Treating Customers Fairly & Financial Services Authority in the UK.• Investigated the complaints by checking the root cause of the problem by contacting clients, branches and other departments for clarifications and provided solutions to customers after finding the cause of the issue.Contacted customers via phone which was always followed by a professional apology letter.Provided monetary or non-monetary compensations to customers as and when needed.Analyzed and evaluated approximately 75 to 100 calls per month for all the processes and departments at HSBC, HDPI ensuring that all calls were within compliance.Provided necessary documented feedback to staff for non-professional and/or non compliant calls.

Bachelor Of Business Administration - Bba

Vocational Course In Office Assistantship, Office Management And Supervision