Aureen Reddy, Arm®, Ama-Cpm® Email and Phone Number
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Aureen Reddy, Arm®, Ama-Cpm® personal email
**Passionate Director of Property Management | Seasoned Certified Property Manager (CPM) | Accredited Residential Manager (ARM) | Business Administration Professional**As a dedicated Director of Property Management with more than 18 years of hands-on experience in banking and real estate, my commitment is centered around delivering outstanding customer care and pushing the boundaries in the realm of property management.I take pride in being recognized among the top 50 influential Real Estate Management personalities in the UAE by REM Times 2023. Since March 2022, I've found immense fulfillment in my role as the Director of Property Management at Provident Real Estate.In my current position, I strategically combine technology, talent, and industry insights to navigate the ever-evolving real estate landscape. My primary focus is on building strong relationships with both internal and external stakeholders, ensuring a seamless alignment with Company objectives. As a Director, I oversee the intricacies of business development and the day-to-day operations of Property Management.Throughout my career journey, I've not only successfully established and refined protocols but have also recruited and nurtured high-performing teams. I've played a crucial role in shaping effective property management policies and procedures that serve as the backbone for operational success. My unwavering dedication to customer care and service excellence extends beyond driving sales; it lays the foundation for enduring client relationships and overall business triumph.Acknowledged as a moderator and keynote speaker, my dynamic journey in property management has been spotlighted in an article featured in the UAE Times. With a steadfast commitment to excellence and a proven track record, I stand ready to be a valuable asset in driving organizational growth and ensuring sustained success in the real estate industry.Let's connect and embark on a journey to enhance the real estate experience together!
Provident Real Estate
View- Website:
- providentestate.com
- Employees:
- 467
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Director Of Property ManagementProvident Real EstateDubai, Ae
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Director Of Property ManagementAnarock Middle East Mar 2024 - PresentDubai, Ae -
Director Of Property ManagementProvident Real Estate Mar 2022 - Feb 2024Dubai, Ae
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Director Of Property ManagementPrestige Real Estate May 2019 - Jul 2020Dubai Marina, Dubai, AeRecruited, mentored, and trained department members, fostering a culture of continuous learning and development.Led and managed the Property Management team, including Portfolio Managers, and administrative personnel, ensuring alignment with company policies and values.Supervised and evaluated daily activities in accordance with company policies and industry best practices.Cultivated a positive and productive team environment through regular meetings, recognition, and rewards for exceptional performance.Managed business development efforts, overseeing marketing initiatives, and client presentations to drive portfolio growth.Developed and maintained strong relationships with stakeholders, including tenants, owners, brokers, accountants, attorneys, consultants, contractors, and vendors, to support divisional objectives.Investigated and resolved complaints, and violations promptly in compliance with legal requirements and company practices.Oversaw the hiring and maintenance of contractors, vendors, and service providers, ensuring compliance with company policies, customer satisfaction, and cost-effectiveness.Established and implemented Property Management protocols, policies, procedures, and standard practices.Spearheaded the development and execution of strategic business plans to maximize performance and profitability.Collaborated closely with the Consultants to identify potential investment prospects and generate new business relationships.Regularly conducted performance evaluations and instigated process enhancements that significantly elevated team productivity.Liaised with government authorities such as the Rent Committee of Dubai Municipality/RERA to keep the team in compliance on local laws and regulatory changes affecting daily operations.Implemented sustainability initiatives and energy-efficient practices to reduce operational costs and environmental impact. -
Head Of Property ManagementHaus & Haus Real Estate Feb 2017 - Feb 2018Dubai, Dubai , AeEstablished the protocols for Property Management policies, procedures and standard practices for the division. Recruited, mentored and trained the department staff.Lead & managed the Property Management team of Portfolio Managers, Property Managers and administrative personnel. Supervised & evaluated daily activities in accordance with Company policies, values, and business practices.Developed & maintained a positive and productive team environment by always conducting weekly meetings, appreciating and rewarding the team members when earned.Managed business development to ensure the growth of the portfolio including initiating/managing marketing initiatives, preparing client proposals and conducting client presentations.Developed & maintained relationships with tenants, owners, brokers, accountants, attorneys, consultants, contractors, vendors, and internal staff to facilitate the successful implementation of the company’s and division’s objectives.Ensured all complaints, disturbances and violations were investigated and resolved in a timely manner in accordance with all legal requirements and/or Company practices.Visited sites on a regular basis to mentor the Portfolio/Property Managers and monitored the ongoing issues at the properties. Hired & maintained contractors, vendors and other service providers with proper documentation to ensure full compliance as per Company policies, customer satisfaction and at subsidized rates.Worked closely with other departments especially was an integral part of the leasing team to ensure managed properties received the maximum exposure in terms of advertisement, the right revenue with good tenants. Conducted meetings with the Directors with reports to update the status of the team or recommend/discuss solutions & ideas. -
Senior Portfolio ManagerAllsopp & Allsopp Apr 2012 - Nov 2016Dubai, Dubai, AeResponsible for the business development of the Property Management Portfolio.Management of the relationship between the tenant & owner and the owner & the Company.Managed properties ranging from studios, villas, commercial units etc varying from different sizes and of different locations of Dubai and Abu Dhabi.Worked closing with the leasing team to find the right tenant for managed properties.Conducted pre-inspections and other property inspections as and when required. Assistance to owners & tenants with registration formalities related to utilities, moving in permits, government requirements etc.,Conducted handovers along with inspections with tenants before or at the start of the tenancy.Prepared property inventories and inspection reports.Managed float balances, rent deposits and prepared statement of accounts.Assisted in various legal issues related to Tenancy.Handled renewals notices and renewals of leases.Managed tenant move-out, followed by supervision of vacant properties. -
Front Office AdministratorOakton Feb 2011 - Feb 2012Melbourne, Victoria, AuManaged the front office and assisted visitors.Managed simultaneous projects, reports and maintained calendars to ensure deadlines were met.Ensure desks are set up and joining kits are handed over to new joiners.Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands.Organized and scheduled meetings and appointments.Managed relationships with vendors, service providers and landlord, ensuring that all items were invoiced and paid on time.Managed contract and price negotiations with office vendors, service providers and office lease.Assigned, managed and monitored the clerical, administrative and secretarial staff and their responsibilities.Recruited, selected and trained office staff as and when required. -
Service Quality SpecialistHsbc May 2005 - Mar 2010London, GbHandled and resolved bank related customer complaints in accordance with the guidelines of the Financial Ombudsman Services, Treating Customers Fairly & Financial Services Authority in the UK.• Investigated the complaints by checking the root cause of the problem by contacting clients, branches and other departments for clarifications and provided solutions to customers after finding the cause of the issue.Contacted customers via phone which was always followed by a professional apology letter.Provided monetary or non-monetary compensations to customers as and when needed.Analyzed and evaluated approximately 75 to 100 calls per month for all the processes and departments at HSBC, HDPI ensuring that all calls were within compliance.Provided necessary documented feedback to staff for non-professional and/or non compliant calls.
Aureen Reddy, Arm®, Ama-Cpm® Skills
Aureen Reddy, Arm®, Ama-Cpm® Education Details
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Dr. C. V. Raman University, Kota BilaspurBachelor Of Business Administration - Bba -
David Memorial Institute Of ManagementOffice Management And Supervision
Frequently Asked Questions about Aureen Reddy, Arm®, Ama-Cpm®
What company does Aureen Reddy, Arm®, Ama-Cpm® work for?
Aureen Reddy, Arm®, Ama-Cpm® works for Provident Real Estate
What is Aureen Reddy, Arm®, Ama-Cpm®'s role at the current company?
Aureen Reddy, Arm®, Ama-Cpm®'s current role is Director of Property Management.
What is Aureen Reddy, Arm®, Ama-Cpm®'s email address?
Aureen Reddy, Arm®, Ama-Cpm®'s email address is au****@****ate.com
What schools did Aureen Reddy, Arm®, Ama-Cpm® attend?
Aureen Reddy, Arm®, Ama-Cpm® attended Dr. C. V. Raman University, Kota Bilaspur, David Memorial Institute Of Management.
What skills is Aureen Reddy, Arm®, Ama-Cpm® known for?
Aureen Reddy, Arm®, Ama-Cpm® has skills like Customer Service, Property Management, Customer Relationship Management, Real Estate, Communication, Contract Negotiation, Management, Sales, Third Party Vendor Management, Vendor Management, Leadership, Maintaining Professional Relationships.
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