Supporting the growth of Lerero with product vision guidance and growth roadmap design.

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and innovation performance. Insights are disseminated through publications and a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloging how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.Projects completed• In: Aruba, Australia, Brunei, China, Hong Kong, Indonesia, Japan, Kuwait, Lebanon, Malaysia, Moldova, Qatar, Oman, Pakistan, Philippines, Romania, Saudi Arabia, Singapore, South Africa, Thailand, Turkey, United Arab Emirates, United Kingdom, USA and Vietnam• On: Key Performance Indicators, Balanced Scorecard, Strategy Execution, Employee Performance Management, Enterprise Performance Management and Enterprise Architecture.Representative clients• Public Sector: Australian Taxation Office, Brisbane City Council, Ajman Executive Council, Central Bank of Malaysia, City of Melbourne, Department of Science and Technology South Africa, Health Promotion Board Singapore, Ministry of Higher Education – Malaysia, Ministry of Manpower Singapore, New Zealand Trade and Enterprise, Prime Minister's Office - Dubai, Ministry of Health - Qatar, Saudi Food and Drug Administration.• Private Sector: ANZ, Astra Honda Motor, BP, CSL, GASCO, Institute of Chartered Accountants, Holcim, Pepsi, Qatar Airways, SABIS, Saudi Airlines, Saudi German Hospital, SABIC, Saudi Telecom Company, SAP, South African Airways, StarNet, Thales Australia, Toyota Motors, WEB Aruba.

• Consulting services – providing advice to improve the definition, communication and achievement of performance objectives at strategic, operational and individual level• Solutions – developing and implementing best practice organisational performance management processes and systems, such as the Balanced Scorecard to drive sustainable results• Training – delivering performance management training to improve the understanding of performance at conceptual level and develop technical skills in related processes/systems, from measure/KPI selection to Balanced Scorecard implementations• Research - contributing to the development of the performance management discipline by actively researching and publishing articles on performance management topics in both academic and practitioner publications.

Full-service digital marketing agency: branding and graphic design, UX and Web Design, SEO, Website Devlopment, Video and animations, Email Marketing, Social Media Management, Pay Per Click/SEM, Analytics and Online Strategy

WorldSkills Romania is a foundation dedicated to promoting the skills movement in Romania, as part of the WorldSkills International network. In the context of the increasing importance of skills on performance, supporting skills development among professionals is an action aligned with improving performance at personal, team, department, organisational, national and global level. As the UNESCO Strategy for Technical and Vocational Education and Training (TVET) 2016-2021 outlines, education is at the core not only of the Sustainable Development Goal nr. 4, but it contributes to the implementation of the United Nations' 2030 Agenda for Sustainable Development as a whole.

Senior Project Manager / Enterprise Performance Management Consultant• Project managed the Whole of Victorian Government (WoVG) negotiations of new software licensing agreements with IBM, Microsoft and the selection of a Microsoft Large Account Reseller (LAR) through public tender.• Managed the re-establishment of the WoVG Enterprise Architecture capability and program of work.• Coordinated the development of a strategic performance management system in the Projects Delivery area.• Developed a benefits realization framework and toolkit to support benefits management.• Designed and developed a suite of portfolio dashboards and project scorecards.Project Manager / Enterprise Performance Management Consultant• Project managed (Prince2 methodology) the development of eServices Online, an IT application used as a Supplier Relationship Management System. Delivered the project according to specifications, on time and under budget.• Designed and coordinated the implementation of a Supplier Scorecard, used as a performance management tool in the administration of the Victorian Government eServices Panel. • Audited the newly introduced CTO Balanced Scorecard, working with Business Planning Manager on improving the structure and presentation of the performance reports. • Developed two research reports, outlining both the short and long term strategy for the Victorian Government eService Panel of ICT Suppliers.

• Provided subject matter expertise for the implementation at corporate level of a Balanced Scorecard based performance management system, part of the Value Based Management implementation.• Successfully established one enterprise and three divisional KPI scorecards used by the senior management of the Retail, Business and Wealth Management divisions of the bank.• Managed a team of three analysts of three analysts in liaising with executive managers and progressing KPI data gathering, target identification/setting, resulting in the generation of the first Balanced Scorecard report.• Developed an Excel based customised software solution to support the Balanced Scorecard administration until the release of the Business Intelligence platform.• Initiated the establishment a Performance Management Community of Practice with representatives in each division that will generate monthly Balanced Scorecard reports and champion the Balanced Scorecard usage across the business.

Balanced Scorecard Coordinator - Corporate Infrastructure Services Division (CISD)• Performance management system maintenance and enhancement responsibilities. Generated monthly reports and presented them during one-on-one, team and town-hall meetings.• Implemented an Excel/Visio based Balanced Scorecard administration software solution for KPI data gathering and report generation. Established a Reporting Map by linking operational reports to strategic objectives. • Developed a Balanced Scorecard manual for the division, outlining the scope, components, usage, business integration and work program for maturing/integrating the methodology across CISD.• Initiated and coordinated a work program alignment initiative. Integrated the Balanced Scorecard into existent business processes and linked targets to individual performance plans.Project Manager / Corporate Performance Management Consultant • Coordinated the development and integration of the Balanced Scorecard in CISD, cascading to all management levels in the division. Developed (using the Prince2 methodology) the complete set of project documentation.• Established Destination Statements, Strategy Maps and Measure Hierarchies for three functional areas within CISD: Corporate Real Estate, Corporate Sourcing and CISD Support Areas (Human Resources, Project Management Office and Finance). Project milestones consistently met on time, under budget and within deliverables. • Completed the Balanced Scorecard implementation according to schedule and specifications. 6 BSCs and Strategy Maps were developed, tracking 94 KPIs using a data gathering system with 19 data custodians across the division.

Conference presentations:• October 2005 – Balanced Scorecard typology and organisational impact. Presented at the 2005 actKM Forum Knowledge Management Conference (Canberra, Australia).• October 2004 – Creating knowledge-based environments. in the Public Service by using the Balanced Scorecard – An APS Implementation Case Study. Presented at the 2004 actKM Forum Knowledge Management Conference (Canberra, Australia).

• Administrator of the Balanced Scorecard, responsible for training, measure development, KPI data gathering, report generation and internal communication. Facilitated business planning, strategic alignment and performance framework integration.• Created team scorecards and Personal Performance Plans templates for CM&M staff. Acted as internal auditor, coordinating several post implementation reviews to evaluate projects implemented for CM&M by external parties. • Initiated and coordinated a process mapping project that eventuated in obtaining the ISO 9001 accreditation. • Prepared capital project evaluation and monthly financial variance reports. Identified and recommended to senior management cost saving opportunities

• Supported the Balanced Scorecard implementation through the entire project lifecycle. • Increased the proportion of documented and active Key Performance Indicators from 60% to 90%.• Selected and successfully deployed the Balanced Scorecard software. Developed a Strategic Resource Centre Website, prepared user instructions and delivered Balanced Scorecard methodology training.

• Managed or contributed to nine initiatives in the Marketing, Research and Bulk Mail Teams, most of them related to internal audit.• Negotiated and prepared the final draft of two Operational Level Agreements. • Researched and developed the first centralised CM&M Customer Profile reports, covering four of the major Centrelink customer groups.• Saved $25,000 by stopping further investment in a dysfunctional initiative, after questioning its relevance and presenting research findings to management.• Developed/implemented an in-house market research project, coordinating staff in 15 Area Offices across Australia.• Revised and developed new Sponsorship Policies and Procedures for Centrelink, subsequently endorsed by CEO.

• Member of a cross-functional team assigned to assess the feasibility and desirability of developing and using an umbrella DMB brand to advance DMB’s master planned community portfolio.• Interviewed senior executives, business partners and other stakeholders. Facilitated team meetings, brainstorming and SWOT Analysis sessions. Reviewed best practices and analysed benchmarking data.• Conducted a brand awareness survey, analyzing DMB’s brand positioning in one of their master planned communities. Developed a customer satisfaction research project, setting the basis for a larger research initiative.• Monitoring the progress of a billion dollars real estate development project by preparing monthly financial reports.

• Planned, developed and implemented a new marketing campaign that included lead generation, business profiling and proposal writing. • Interviewed prequalified candidates, checked references and negotiated. Accounted for 30% of the company’s placements in the 1st quarter of 2002. • Professionally represented KVG in business meetings with major corporations in the Phoenix Metro Area and assisted in refining the closing details of the contracts.• Maintained all revenue and expenditure figures for my section and provided high-level reporting support to the Operations Manager on all issues relating to financial performance.• Promoted contract opportunities available at KVG over the Internet, using both customised websites and other channels. Created new databases with both prospective candidates as well as clients and initiated a competitor benchmarking and analysis project.

• Designed and implemented the sales and marketing strategy for AIESEC Arizona, starting from zero in a new market. Trained and coached a sales team of 7 towards achieving set objectives. In just a few months became a top 10% sales team in the US network.• Increased AIESEC’s profile in the local buisiness environment by networking and establishing new relationships with key support organisations. Maintained high standards of customer service for interns and host organisations.• Involved in a business process re-engineering initiative, as a member of the national strategy team. Attended monthly strategic meetings, contributing to development and implementation of strategic initiatives.

• Managed the activity of 50 members, developing more than 20 projects and 2 programs.• Designed the strategic development plan. Improved the structure and the working processes, with an emphasis on financial management. • Reorganised the marketing/partnering system, achieving a 300% increase of the annual revenue. • Personally accountable for more than 60% of the annual sales by developing large scale relationships with major companies.

• Developed manuals and training plans for the leading debate club in the country. • Trained and coached local debate teams.• Organised and judged local/regional/national debate competitions for students.

• Coordinated a team of 12 towards the complete implementation of all program modules.• Implemented a new aggressive sales campaign to establish ProAS as a leader in student recruitment services on the local market. As a result, the program became the main income source for the organisation, with revenues accounting for half of the yearly budget.• Recruited suitable candidates for the positions offered by our corporate partners and implemented customised recruitment projects.• Trained members of different Romanian non-profit organisations under the “Developing tomorrow’s leaders” program.• Facilitated local, national and international workshops and coached students in multicultural environments.• Attended four Train the Trainers courses - two stages with AIESEC and two final stages with Opportunity Associates, a US based training accreditation organisation.