Aurelia Darconza Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

+ Trained and guided 10+ members of the Digital Support Squad team, reducing customer complaints by 40% and increasing CSAT scores by 25% within 3 months.+ Collaborate with ads and marketing team on creative briefs for client campaigns using various platforms. + Conducted data-driven analysis of customer complaints, resulting in the implementation of new workflows and SOPs that reduced complaint rates by 50%.+ Successfully recognize and solve complex, time-sensitive issues to ensure client satisfaction.+ Monitor social media (Twitter, Instagram, Linkedin, Facebook, TikTok), email, and digital customer experience execution and performance to generate insights for future strategy development.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

+ Enactus Humber is a group of student entrepreneurs focused on environmental and social change. Volunteering at Enactus Humber has allowed me to gain experience in marketing as well as build my administrative skills through various projects.+ Spearheaded and designed a weekly newsletter while collaborating with various department Vice Presidents.+ Creating digital media marketing and social media strategic plans and using KPIs focused on online reach and engagement across platforms.

Toronto, Ontario, Canada

+ Collaborated with the Front-End team to identify and address recurring customer concerns, resulting in a 15% reduction in support tickets.+ Cultivate customer relationships by offering a positive, hands-on checkout experience.+ Document and process itemized inventory logs in an efficient manner to quickly identify product shrinkage within the department’s day-to-day operations.

Toronto, Ontario, Canada

+ Greeted and welcomed customers warmly and cordially.+ Managed seating of over 500 customers per day using OpenTable. + Kept track of seating charts and waitlists for efficient customer flow.+ Monitored 3 restaurants to ensure smooth seating and dining experience.+ Provided timely support to service and management staff as required.

Toronto, Ontario, Canada

+ Cultivated guest relationships that lead to long-term and repeat sales. + Maintained product knowledge of all retail and professional products to consult guests on post-treatment care leading to increased weekly sales.+ Provided esthetic services such as manicures/pedicures and waxing while adhering to strict health and safety standards.+ Successfully and accurately scheduled appointments and processed sales using POS system while providing receptionist coverage.

Toronto, Ontario, Canada

+ Direct, organize and evaluate daily operations+ Supervise and coordinate the sales team in order to maximize company sales+ Collaborated with upper management to boost team morale and culture by implementing monthly teamfeedback meetings+ Merchandise and maintain store facade to company standards.

Toronto, Ontario, Canada

+ Assisted customers with purchases, returns, and online orders, providing excellent customer service to ensure a positive shopping experience.+ Implemented new sales techniques to maximize daily sales goals of $500+ and achieved consistently high sales numbers.+ Processed and fulfilled up to 25+ online orders per day, maintaining accuracy and efficiency in order fulfillment and delivery.+ Demonstrated proficiency in various POS systems, including processing transactions, handling cash and credit card payments, and maintaining accurate records.

Oakville, Ontario, Canada

+ Coordinated the integration of a new filing system by merging digital and physical files to improve document management efficiency.+ Assisted departments such as Legal and Accounting with various daily tasks, including cataloging, document preparation, and transcribing to support smooth business operations.+ Maintained utmost discretion when dealing with confidential information, documents, and communications to ensure data security and privacy.+ Served as the first point of contact for vendors and contractors, communication with them via phone and email to ensure timely and accurate information exchange.

London, Ontario, Canada

+ Prepared food orders with accuracy and efficiency.+ Demonstrated strong time management skills in a fast-paced, high-pressure environment. + Provided prompt and courteous customer service to ensure a positive dining experience.+ Consistently met or exceeded performance expectations, including regional time and customer satisfaction KPI’s. + Followed strict hygiene standards to ensure the safety and quality of food prepared for customers.

London, Ontario, Canada

+ Assisted customers with product selection, sizing, and fitting to meet their needs and preferences.+ Collaborated with team members to achieve store objectives and improve customer satisfaction.+ Actively promoted and sold merchandise to exceed daily, weekly, and monthly sales targets.+ Provided exceptional customer service to ensure a positive shopping experience resulting in increased customer satisfaction KPI’s.

Bachelor Of Commerce, International Business

Honours Diploma, Medical Aesthetics