· Development of trust relationships with major clients· Identify and solve specific customer demands· Onboard new customers and follow-up on renewals · Managing the customer success operations (40 countries)· Daily operations with the IT Team to create and develop software tools focused on customers' experience and higher company's performance· Daily operations with the Marketing Team to ensure a constant flow of high-quality leads· Supervising team work and performing… Show more · Development of trust relationships with major clients· Identify and solve specific customer demands· Onboard new customers and follow-up on renewals · Managing the customer success operations (40 countries)· Daily operations with the IT Team to create and develop software tools focused on customers' experience and higher company's performance· Daily operations with the Marketing Team to ensure a constant flow of high-quality leads· Supervising team work and performing basic human resource tasks· Administrative tasks related to customer payments, refund, voucher gifts· Working towards a monthly and yearly sales target· Partnership with national and international shows · Partnership with specialised magazines· Translation of documentation, website... Show less

• Account management for hotel groups or central reservation office (Trust International, Amadeus Linkhotel, Fastbooking, Louvre Hotels…)• Worldwide user support by phone or e-mail; along with information and training to use the system• Administrative tasks related to the management of receipts and payments • Translation of documentation and presentation (from English/ Spanish to French)• Collaboration in the improvement of the company’s portal

• Checking linguistic quality (i.e. French) of the localized products : translation from English, grammar and orthography• Detecting and reporting localization bugs, software flaws and/or design issues and propose corrections to facilitate fixes• Informing supervisors of any issue that may slow down or stop testing progress

• Managing calls (80% from London, 20% from Paris)• Managing customer’s application: condition of their membership, validity of their documents (passport, driving license, utility bill, bank statement), assignation of their member access card• Managing reservation: quotation, creation and modification • Assistance for customer who experience difficulties with the utilization of their car rental• Following-up the status of customers account: refund, driving credit, penalty or… Show more • Managing calls (80% from London, 20% from Paris)• Managing customer’s application: condition of their membership, validity of their documents (passport, driving license, utility bill, bank statement), assignation of their member access card• Managing reservation: quotation, creation and modification • Assistance for customer who experience difficulties with the utilization of their car rental• Following-up the status of customers account: refund, driving credit, penalty or fine• Following-up the fleet: organize schedule and advice manager when a vehicle needs to be checked (flat battery, puncture, cleanliness…) Show less

• Reception of 30 to 50 French and English calls• Assistance for customer who experience difficulties with their car rental due to breakdown, accident or their inability to drive the vehicle for any reason• Contacts with mechanics, hertz agencies and licensees, taxi and hotel• Registration of invoices

• Reception of 100 to 130 French, Belgian and Swiss calls• Information next to customers about products, services, prices, delivery deadline and the tracking of their parcel• Recording of international pick-up

• Communication management : Alumni Yearbook (>5300 alumni), Phare Ouest journal (two editions per year), editing, publishing and management of a monthly newsletter• Events organization : governing boards, general assemblies, discussion evenings, demonstrations, association stand holding among students (in Rennes and Brest)• Employment assistance among students and alumni: interview simulations, résumé proofreading…• External communication : canvassing and development of… Show more • Communication management : Alumni Yearbook (>5300 alumni), Phare Ouest journal (two editions per year), editing, publishing and management of a monthly newsletter• Events organization : governing boards, general assemblies, discussion evenings, demonstrations, association stand holding among students (in Rennes and Brest)• Employment assistance among students and alumni: interview simulations, résumé proofreading…• External communication : canvassing and development of partnerships among enterprises• Recruitment, formation and management of an assistant• Daily association management : reception, supply management, billing, updating alumni database, updating and management of the Internet website Show less

• In relation with the recruitment team : setting appointments, applications management, pre-selection of unsolicited applications, announcements diffusion, searching for profiles on specialized websites, sending personalized application reminders to applicants• In relation with the commercial team : editing contracts, onvening interviews between applicants and clients• Human resources : staff management (holyday follow-up, formations…), recruitment of an assistant and of an executive… Show more • In relation with the recruitment team : setting appointments, applications management, pre-selection of unsolicited applications, announcements diffusion, searching for profiles on specialized websites, sending personalized application reminders to applicants• In relation with the commercial team : editing contracts, onvening interviews between applicants and clients• Human resources : staff management (holyday follow-up, formations…), recruitment of an assistant and of an executive in charge of recruitment (sourcing, Phone preselection, Participation in job interviews)• External communication : relations with the Grandes Ecoles (graduate engineering school) (SpeedNetWorking) Show less

Daily firm management, coordination and follow-up of recruitment operations, updating and management of the database, relation with the Grandes Ecoles (graduate engineering school), updating the Internet website