As an operations manager in an educational institute, I am responsible for overseeing the daily operations and ensuring that the institution runs efficiently. My duties include managing staff, budgeting, and ensuring a high-quality educational experience for students. I work closely with other departments and stakeholders to meet the organization's goals and objectives.I possess excellent communication, organizational, and leadership skills, and have a thorough understanding of the education sector and its challenges. I prioritize tasks, allocate resources effectively, and lead my team of administrators, instructors, and support staff. I also plan and implement new initiatives and projects, develop policies and procedures, and work with students, parents, and external partners.I continuously assess the organization's operations and identify areas for improvement. I develop and implement strategies to address these areas, ensuring that the institution is always improving and growing. I am committed to providing exceptional service to all stakeholders and making a positive impact in the education sector.

Creating and implementing school policies and procedures to ensure complianceResearch and plan excursions that have a learning component, and all associated logisticsManaging student discipline issues, including investigating incidents and recommending appropriate consequences to the principal or other school official who has disciplinary authority over studentsSupervising student activity programmes, including the student club and the drama club activities.Counseling students having trouble adjusting to school and home lifeOrganizing and monitoring interdisciplinary teams that address student needs related to health and safety, academic progress, emotional well-being, and social development

Planning for potential scenarios that could impact the integrity of the eventPlanning event details and aspects including seating, dining and guests for the Mercedes Benz Fashion Week and the Sri Lanka Design FestivalCoordinating event entertainment, including music, performers, and guest speakersManage all event set-up, tear down, and follow-up processes.

Lead Advisor to the Rotaract Club of AOD, under the sectors Community Service, International Services, Professional Development and Public RelationsManaging AOD student accommodations for local & international studentsRecovery of outstanding student fee payments and making payment plans as required by parentsMaintaining a close relationship with the students, being the focal point of internal public relationsHandling minor duties of the accounts department in the absence of the accountant

Organizing brand image campaigns and special events. Preparing project proposals and monthly newslettersPrepare periodic reports showing volume, potential sales and areas of proposed student growth. In-charge of organizing events including educational exhibitions, including all operational logistics and front end marketingWorking with and maintaining a strict marketing budget, making maximum utilizationPart of the matrix team in organizing global scale events, including Mercedes Benz Fashion Week, Female Futures Forum and the South Asian Apparel Leadership ForumHandled a network of 12 AOD design clubs from leading schools including St Thomas College with events such as Career Guidance, Animation Workshops, Fashion Shows etcOrganized external PR events participating in TEDx, Revo and Bridgetian Food FestivalHandling all customer inquiries including walk ins, calls, daily email, web requests etcPresent and consult with senior level management on business trends with a view in developing new customers, products, markets and distribution channels.Representing AOD at trade exhibitions, events and demonstrationsAttending team meetings and sharing best practice with colleagues.Responsible for actively ensuring student retention and reducing dropouts which includes promoting AOD to existing customers.Conducting Surveys and following up with phone calls to survey respondents who have concerns or questionsMaintaining complaints requests logs to support management reports.

Acquiring carefully the latest design and trend research books for the largest design library in Sri LankaCataloging and Classifying books, periodicals, DVD’s, fabric library, colour swatches etc using provided bibliographic records and records from Neilson Catalog and other bibliographic recordsDeveloping and maintaining the digital design library and fabric libraryProviding one-to-one assistance in academic researchPromoting readership and book circulation Adding diverse learning material including Ted talks and International CatwalksSetting quarterly review programmes to accommodate structured feedback from students

Answer all incoming calls and redirect them or keep messagesPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryTake up other duties as assigned (travel arrangements, schedules etc.)Diary/Calendar management of the managing director and CEOReceive, sort and distribute daily mail/deliveriesMaintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)Handle complaints and specific customers’ requestsTroubleshoot emergencies