Aurelia Pollet

Aurelia Pollet Email and Phone Number

Vice President of Customer Experience @ CarParts.com
Los Angeles, CA, US
Aurelia Pollet's Location
Los Angeles Metropolitan Area, United States, United States
Aurelia Pollet's Contact Details
About Aurelia Pollet

Passionate about creating exceptional customer experiences, I’m a leader with over 20 years of hands-on expertise in transforming customer and employee journeys from strategy to execution. My background in both Retail and E-commerce—across B2B and D2C landscapes—has allowed me to bridge the gap between back-end operations and front-end interactions, driving business scalability while ensuring customers and teams feel connected at every touchpoint. Known for consistently elevating customer satisfaction to above 90% and fostering lasting client relationships, I’m driven by a human-centered approach and a deep commitment to experiential design. I thrive on building and coaching highly effective, collaborative teams, always breaking down silos to encourage cross-functional synergy. As an entrepreneurial self-starter, I’m never afraid to dive in, always ready to roll up my sleeves to deliver top-notch service and drive sustainable growth. Areas of expertise include:Luxury, B2B, D2C, SaaS, e-commerce, customer service, success, journey mapping, client acquisition, relationship management, contact center management, sales, quality and after-sales service, strategic planning and execution, revenue operations, team building, cross-functional collaboration, P&L management, project management, and learning and development.Technical proficiency:Zendesk, Hubspot, Salesforce, Shopify, Cisco, MaestroQA, Playvox, Windows AX, SAP, Netsuite, Bigcommerce, Blueshift, Attentive, Google Analytics, AskNicely, Narvar, SurveyMonkey.

Aurelia Pollet's Current Company Details
CarParts.com

Carparts.Com

View
Vice President of Customer Experience
Los Angeles, CA, US
Website:
carparts.com
Employees:
1313
Aurelia Pollet Work Experience Details
  • Carparts.Com
    Vice President Of Customer Experience
    Carparts.Com
    Los Angeles, Ca, Us
    View
  • Carparts.Com
    Senior Director Of Customer Experience
    Carparts.Com Jul 2023 - Present
    Torrance, California, Us
    NASDAQ PRTS
    View
  • Elles California
    Member
    Elles California Sep 2022 - Present
    Los Angeles, Ca, Us
    The Elles Collective is the First Community of French-Speaking Women Entrepreneurs in the U.S.
    View
  • Cxologie
    Founder & Principal
    Cxologie Apr 2022 - Present
    Enhancing your customer experience from start to finish. We focus on fixing operational problems to improve your customer experience and bottom line.
    View
  • Alder
    Chief Membership Officer
    Alder Jan 2020 - Mar 2022
    Irvine, California, Us
    Membership Management including new member acquisition and retention, on-boarding, stewardship and revenue operations.
    View
  • Rutgers University
    Advisory Board Member Cx@Rutgers
    Rutgers University Jun 2018 - Jan 2020
    New Brunswick, Nj, Us
    View
  • Exemplis Llc
    Vice President Customer Experience
    Exemplis Llc Aug 2017 - Jan 2020
    Cypress, Ca, Us
    With the fastest lead time, SitOnIt Seating offers high-quality office furniture solutions. From business, healthcare to higher ed, the go-to destination for ergonomic office chairs & more.https://www.sitonit.net
    View
  • Quest Nutrition
    Director Customer Support
    Quest Nutrition Nov 2015 - Aug 2017
    El Segundo, California, Us
    View
  • Louis Vuitton
    Director Client Services
    Louis Vuitton Feb 2015 - Nov 2015
    Paris, Fr
    View
  • Louis Vuitton
    Director, Retail Operations, Quality & After Sales Services
    Louis Vuitton May 2008 - Feb 2015
    Paris, Fr
    View
  • Louis Vuitton
    Retail Sales Manager
    Louis Vuitton Jul 2006 - May 2008
    Paris, Fr
    Responsible for Leathergoods sales at Louis Vuitton Nashville.
    View
  • Louis Vuitton
    Manager, New Products Manufacturing
    Louis Vuitton Jan 2002 - Jun 2006
    Paris, Fr
    View
  • Louis Vuitton
    New Product Development Manager - Fashion Show
    Louis Vuitton May 2000 - Jan 2002
    Paris, Fr
    Coordinated creation of leather goods products for Louis Vuitton Fashion shows, partnering with Design, Marketing, Quality and Manufacturing teams to ensure time to market deadlines and quality specifications.
    View
  • Sneci
    B2B Sales Engineer
    Sneci May 1996 - May 2000
    Levallois, -, Fr
    View

Aurelia Pollet Skills

Luxury Goods Management Product Development Retail Fashion Supply Chain Sales Merchandising Team Management Business Strategy Customer Service Project Management Luxury French Team Leadership Manufacturing Coaching Quality Management Operations Management Sales Management Training Sales Manager Supply Chain Management Leadership Customer Satisfaction Strategic Planning P&l Management Leather Inventory Management Ecommerce Customer Insight Customer Relationship Management Social Media Budgeting Customer Experience Change Management Leadership Development Organizational Leadership Organizational Development Organizational Effectiveness Analytical Skills Talent Management Employee Engagement Team Building Call Center Administration

Aurelia Pollet Education Details

  • Université De Technologie De Compiègne (Utc)
    Université De Technologie De Compiègne (Utc)
    Mechanical Engineering
  • Centro Politecnico Superior De Zaragoza
    Centro Politecnico Superior De Zaragoza
    Mechanical Engineering

Frequently Asked Questions about Aurelia Pollet

What company does Aurelia Pollet work for?

Aurelia Pollet works for Carparts.com

What is Aurelia Pollet's role at the current company?

Aurelia Pollet's current role is Vice President of Customer Experience.

What is Aurelia Pollet's email address?

Aurelia Pollet's email address is au****@****iot.com

What is Aurelia Pollet's direct phone number?

Aurelia Pollet's direct phone number is +190924*****

What schools did Aurelia Pollet attend?

Aurelia Pollet attended Université De Technologie De Compiègne (Utc), Centro Politecnico Superior De Zaragoza.

What skills is Aurelia Pollet known for?

Aurelia Pollet has skills like Luxury Goods, Management, Product Development, Retail, Fashion, Supply Chain, Sales, Merchandising, Team Management, Business Strategy, Customer Service, Project Management.

Who are Aurelia Pollet's colleagues?

Aurelia Pollet's colleagues are Roland Tugcay, Kelvin Knight, Marc Rials, Ehrica Brofar, Itil®, Ivan Zerpa, Cpa (Inactive), Claude Orlando, Oscar Cruz.

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