Aurelia Pollet Email & Phone Number

Passionate about creating exceptional customer experiences, I’m a leader with over 20 years of hands-on expertise in transforming customer and employee journeys from strategy to execution. My background in both Retail and E-commerce—across B2B and D2C landscapes—has allowed me to bridge the gap between back-end operations and front-end interactions, driving business scalability while ensuring customers and teams feel connected at every touchpoint. Known for consistently elevating customer satisfaction to above 90% and fostering lasting client relationships, I’m driven by a human-centered approach and a deep commitment to experiential design. I thrive on building and coaching highly effective, collaborative teams, always breaking down silos to encourage cross-functional synergy. As an entrepreneurial self-starter, I’m never afraid to dive in, always ready to roll up my sleeves to deliver top-notch service and drive sustainable growth. Areas of expertise include:Luxury, B2B, D2C, SaaS, e-commerce, customer service, success, journey mapping, client acquisition, relationship management, contact center management, sales, quality and after-sales service, strategic planning and execution, revenue operations, team building, cross-functional collaboration, P&L management, project management, and learning and development.Technical proficiency:Zendesk, Hubspot, Salesforce, Shopify, Cisco, MaestroQA, Playvox, Windows AX, SAP, Netsuite, Bigcommerce, Blueshift, Attentive, Google Analytics, AskNicely, Narvar, SurveyMonkey.

Listed skills include Luxury Goods, Management, Product Development, Retail, and 41 others.