Aurélien Orain Email & Phone Number

France

Suisse

Game changer for customer centric transformation towards software as a service business model. Provide consistent guidance and tight alignment with management board. Deliver competitive advantage at every stage and create sustainable business outcomes across the value chain.Boost and accelerate profitability and growth of our business model and support the broader customer journey.

Genève, Suisse

Switzerland

In my current role as Customer Success Manager, my key responsibility is to spearhead a wide range of operations, including maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients. Here I analyse customer data to improve customer experience. Evaluate and improve tutorials and other communication infrastructure.Key Accomplishments: • Recognised for keeping customers on portfolio while stopping spread of leaving customer. • Maximised the revenue and consolidate the rate card. • Demonstrated the ability to achieve optimal results by designing new services with high margin.• Designed support model based on 24x7 shifts to embrace new customer support model.

Issy-Les-Moulineaux

At Microsoft I served as Global Service Delivery Manager/ITAP Architect/Modern Workplace Consultant. During these positions, I developed, managed, and oversaw IT services delivery management, such as PMO program/project management, application development, data integration, system implementations, infrastructure and compliance. I was responsible for all aspects of client accounts, including executive relationships, P/L's, meeting growth targets, and customer satisfaction. Serve as escalation point and mentor for manager reports.Key Accomplishments: • Commended for achieving annual contract revenue growth to 200% in 3 years.• Distinguished for reducing the number of severity case by 50%.• Delivered exceptional performance and awarded with best seller in the final quarter of the fiscal year.Steering Strategy, GovernanceTransversal Service Delivery ManagementStrategies definition Services Map elaboration Governance plan definitionTransversal collaboration with local teamsOperational ExcellenceAvailability optimization Risk prevention ServicesOrganizational and Methodology ImprovementCommercial ActivityImpact and InfluenceDemonstrate the Services valueSteering contract renew and negotiation

Issy-Les-Moulineaux

Strategy, Governance- Strategies definition around workstation management- Service Offering Elaboration around workstation migration- Governance Plan Definition

Issy-Les-Moulineaux

Technical Expertise, Training- Communication plan & training for peers (Approach & Technical)- Writing of Design, Exploitation, How to document- Delivery of Proof of Concept (design & implementation)

Intégration de solutions Microsoft:-Définition de l'architecture-Rédaction des documents d'administration, d'installation, d'architecture-Configuration de la télédistribution logicielle-Configuration des mises à jour logicielle-Configuration de rapports et inventaires Hardware et Software-Configuration de la prise en main à distance-Configuration du déploiement de master de poste de travail-DéploiementProvisionning de serveur Déploiement de système d'exploitation (Windows Server) et leurs applications sur machines physiques et virtuelles*Implémentation solution de téléditribution-Définition de l'architecture-Rédaction des documents d'installation et d'exploitation-Définition de la matrice de délégation des droits-Installation d'une maquette reproduisant l'architecture cliente-Déploiement

Project head of the antivirus infrastructure migration.Administration of the Wireless Network.Administrator trainer onto different security tools.Supervisor of the network and security devices logs.

Paris Area, France

Master 2 (M2), Security And Network Administration

Diplôme D'Études Universitaires Scientifiques Et Techniques (Deust), Computer/Information Technology Administration And Management