Aurelie Touch Email & Phone Number

Indianapolis, Indiana, United States

* Led the implementation of new products by preparing fulfillment processes, testing eligibility files, and collaborating with various internal departments and external partners to ensure seamless product launches.* Actively shared knowledge and expertise with team members, providing assistance and support to foster a collaborative and informed work environment.* Created and maintained detailed documentation for data entry processes. Provided training and support to new staff on data… Show more * Led the implementation of new products by preparing fulfillment processes, testing eligibility files, and collaborating with various internal departments and external partners to ensure seamless product launches.* Actively shared knowledge and expertise with team members, providing assistance and support to foster a collaborative and informed work environment.* Created and maintained detailed documentation for data entry processes. Provided training and support to new staff on data entry systems and best practices. Show less

Indianapolis, Indiana, United States

* Entered and updated data related to various operational processes, ensuring accuracy and consistency across all records. Maintained and managed databases to support efficient business operations.* Supported Compliance by maintaining and managing data required for internal, Federal Exchange, and DOI audits, contributing to issue investigations and feedback.* Conducted data reconciliation tasks, including verifying data accuracy and generating reports to support decision-making and… Show more * Entered and updated data related to various operational processes, ensuring accuracy and consistency across all records. Maintained and managed databases to support efficient business operations.* Supported Compliance by maintaining and managing data required for internal, Federal Exchange, and DOI audits, contributing to issue investigations and feedback.* Conducted data reconciliation tasks, including verifying data accuracy and generating reports to support decision-making and compliance with internal and external standards.* Developed and implemented data entry procedures to streamline workflows, improve efficiency, and enhance data accuracy. Assisted in creating and updating Standard Operating Procedures (SOPs). Show less

Indianapolis, Indiana

* Addressed customer inquiries and issues related to data, providing assistance and resolving problems efficiently. Assisted team members with data-related questions and provided support where needed.* Verified and updated policy and benefit information during new business conversions, maintaining data integrity.* Performed regular quality checks on data to ensure accuracy and completeness, identifying and correcting discrepancies to maintain data integrity.

Indianapolis, Indiana, United States

* Assisted supervisors, team leads, and agents with understanding plan information to resolve escalations and provided data entry support for complex cases.* Assisted with high call volumes by answering calls and providing support to ensure efficient resolution of customer issues.

Indianapolis, Indiana, United States

* Managed data entry for new enrollments, account changes, billing, and member inquiries, ensuring accurate and timely updates in the system.* Supported data entry and validation for new business portals, providing detailed input on system bugs and functionality.* Analyzed data related to subscriber retention efforts, helping develop strategies to improve data accuracy and reduce policy terminations.

Indianapolis, Indiana, United States

Contracted through Robert Half Int'l Agency*Maximizing customer service experience with one-call resolution concerning enrollments, eligibility, billing, benefits, and claim inquiries.

Indianapolis, Indiana, United States

* Monitored daily store operations, addressing customer and employee concerns and inquiries to ensure smooth and efficient functioning.* Trained employees on computer search and checkout systems, late fee guidelines, commission sales strategies, and store opening/closing duties, enhancing team efficiency and performance.* Conducted various administrative tasks including bank reconciliation, payroll submission, and inventory management for over 3,000 titles, ensuring accuracy and… Show more * Monitored daily store operations, addressing customer and employee concerns and inquiries to ensure smooth and efficient functioning.* Trained employees on computer search and checkout systems, late fee guidelines, commission sales strategies, and store opening/closing duties, enhancing team efficiency and performance.* Conducted various administrative tasks including bank reconciliation, payroll submission, and inventory management for over 3,000 titles, ensuring accuracy and efficiency in record-keeping. Show less

Indianapolis, Indiana Area

* Managed end-of-day store procedures, including balancing cash registers and preparing for the following business day.* Accurately entered and maintained data related to inventory, sales, and customer interactions, contributing to effective operational management.* Addressed customer inquiries and issues efficiently, handling high-volume queries and resolving concerns to enhance customer satisfaction.

* Developed comprehensive guidelines and training materials for new Content Writers and Interns, improving onboarding and performance consistency.* Supervised interns, maintaining open communication via Slack for support, and ensuring weekly article quotas were achieved.* Coordinated with entertainment companies and partner websites as a press liaison to publish content online, ensuring effective communication and content dissemination.* Performed quality checks on content before… Show more * Developed comprehensive guidelines and training materials for new Content Writers and Interns, improving onboarding and performance consistency.* Supervised interns, maintaining open communication via Slack for support, and ensuring weekly article quotas were achieved.* Coordinated with entertainment companies and partner websites as a press liaison to publish content online, ensuring effective communication and content dissemination.* Performed quality checks on content before publishing, ensuring accuracy in grammar, spelling, and information, maintaining high editorial standards. Show less

Plainfield, In

* Enhanced point-of-sale (POS) system setups for servers, reducing time spent entering kitchen orders and increasing operational efficiency.* Onboarded new servers, instructing them on customer service standards, safe food handling practices, and restaurant protocols.* Oversaw end-of-shift responsibilities including tipping out servers, reconciling the cash drawer, and ensuring accurate credit card transactions.* Boosted reservation percentage by 7% through the introduction of… Show more * Enhanced point-of-sale (POS) system setups for servers, reducing time spent entering kitchen orders and increasing operational efficiency.* Onboarded new servers, instructing them on customer service standards, safe food handling practices, and restaurant protocols.* Oversaw end-of-shift responsibilities including tipping out servers, reconciling the cash drawer, and ensuring accurate credit card transactions.* Boosted reservation percentage by 7% through the introduction of OpenTable for online reservations, streamlining the booking process. Show less

Associate Of Arts And Sciences - Aas, Business Administration

Technical Certificate In Business Administration, Business Administration

Associate’S Degree, Visual Communication - Web Design

Psychology Ba, Psychology