•On-site and remote management of the company's national team, composed of 8 quality assurance specialists, with individual performance monitoring and goals related to the scorecard.•CAPEX-OPEX,T&E, P&L administration and KPI monitoring.• Responsible for project management that resulted in the expansion of 161 new cinema auditoriums nationwide.• Elaboration of the annual plan, meeting the demand for preventive, corrective maintenance and emergency service in L3 of support, reaching excellence in the customer experience and performance of the operations department, with a national weekly average uptime of 99.96% of an average of 18,450 film sessions in 86 movie theaters across nation.• In loco visits of all our national theatres, performing an internal audit in quality assurance following the international standards SMPTE & DCI.• Weekly meeting with the Director of Quality Assurance & SVP of Quality Assurance to present executive reports and strategies that result in improving the reduction of operational costs increasing customer satisfaction through the implementation of new tech solutions, meeting the demand for digital entertainment transformation.• Responsible for implementing tools that optimize inclusion at work and generate results with a systemic vision for company improvements. As a case of success, I coordinated the national roll-out of the Microsoft Planner platform, which integrated a team of 40 individuals from three different departments, with different hierarchical levels, which together reduced the resolutions of the issue from 90 to 30 days through an integrated action plan.

•Technical and pre-sales management for customers in Latin America, acting as the main point of contact, developing and implementing professional audiovisual solutions, and transforming opportunities into new businesses.• Project management and team leadership in the field in Latin America in cutting edge technology projects in airports, museums, stadiums, oil mining platforms, and airplane simulators, managing CAPEX-OPEX and agenda while ensuring customer satisfaction and excellence in solution performance.• Training and coordination of the help - desk/support teams for L1-L2-L3, defining SLA's and monitoring KPIs.• Collaboration and support developing the remote support platform (NOC) in conjunction with the European and American business units• Travel to Europe, United States, Latin America & Mexico 1X year to participate in meetings, training with key accounts, and international trade shows.

• Technical support specialist in DLP projection and Digital Cinema for the Latin America region. • IT Tech support for all local staff of the Brazilian company. • Technical coordination of fairs and internal and open events of the company in Latin America in synergy with the sales team. • Field tech training for professional projection, image processors in Latin America, preparing customers to get the most out of their products. • Technical support for all solutions in the company's portfolio for the media and entertainment market segments, increasing product reliability levels while solving technical problems. • Preparation of technical reference documentation and technical manuals, with translation from English and Spanish to Portuguese & vice versa. • Travel abroad for technical training 2X year (the United States and Belgium)