Aurelio Neto Email & Phone Number

State Of São Paulo, Brazil

Brazil

• On-site and remote management of the company's national team, composed of 8 quality assurance specialists, with individual performance monitoring and goals related to the scorecard.
• CAPEX-OPEX,T&E, P&L administration and KPI monitoring.
• Responsible for project management that resulted in the expansion of 161 new cinema auditoriums nationwide.
• Elaboration of the annual plan, meeting the demand for preventive, corrective maintenance and emergency service in L3 of support, reaching excellence in the customer experience and performance of the operations.
• In loco visits of all our national theatres, performing an internal audit in quality assurance following the international standards SMPTE & DCI.
• Weekly meeting with the Director of Quality Assurance & SVP of Quality Assurance to present executive reports and strategies that result in improving the reduction of operational costs increasing customer satisfaction.

Sao Paulo Area, Brazil

• Technical and pre-sales management for customers in Latin America, acting as the main point of contact, developing and implementing professional audiovisual solutions, and transforming opportunities into new businesses.
• Project management and team leadership in the field in Latin America in cutting edge technology projects in airports, museums, stadiums, oil mining platforms, and airplane simulators, managing CAPEX-OPEX and agenda.
• Training and coordination of the help - desk/support teams for L1-L2-L3, defining SLA's and monitoring KPIs.
• Collaboration and support developing the remote support platform (NOC) in conjunction with the European and American business units
• Travel to Europe, United States, Latin America & Mexico 1X year to participate in meetings, training with key accounts, and international trade shows.

Sao Paulo Area, Brazil

• Technical support specialist in DLP projection and Digital Cinema for the Latin America region.
• IT Tech support for all local staff of the Brazilian company.
• Technical coordination of fairs and internal and open events of the company in Latin America in synergy with the sales team.
• Field tech training for professional projection, image processors in Latin America, preparing customers to get the most out of their products.
• Technical support for all solutions in the company's portfolio for the media and entertainment market segments, increasing product reliability levels while solving technical problems.
• Preparation of technical reference documentation and technical manuals, with translation from English and Spanish to Portuguese & vice versa.